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JANE
MACHEMER
PROFESSIONAL STRENGTHS
PROFESSIONAL EXPERIENCE
TECHNICAL SKILLS AND INTERESTS
EDUCATION
SECURITY CLEARANCE
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JANE
MACHEMER
309 Sandy
Hill Lane
Berkeley
Springs, WV 25001
(304)
258-9876 Telephone
(304)
283-1230 Cell
jane.machemer@gmail.com
PROFESSIONAL STRENGTHS
Over 30 years of experience in network engineering,
design, installation; testing, operations, and maintenance in radio, satellite
and information technology. Unique
responsibilities and experience in design, acquisition and installation of
worldwide satellite control stations.
Extensive managerial and technical abilities in information management
and telecommunications engineering, local and wide area networks, installation
practices and data and systems analysis.
PROFESSIONAL EXPERIENCE
April 2002-Present. URS Federal Services, 4800 Westfields
Boulevard Chantilly, VA 20151:
Principal Telecommunications Analysis
·
Defense Information Systems Agency
(DISA) DISN Global Solutions (DGS) Contract
o
Conduct transactional surveys for the
DISN Global Support Center (DGSC)
o
Developed and maintain a database of
unclassified closed ticket data
o
Provide analysis and reports for the
DGSC on Help Desk Agents proficiency pertaining to customer email addresses
o
Provide analysis and reports on customer
satisfaction based on the results of the transactional survey
o
Provide a weekly and monthly roll-up
report of Customer Account Manager (CAM) customer contacts, emails, telecons,
and site visits.
o
Provide a monthly Quality Management
System Report on CAM escalated customer issues
o
Participated in a Survey Working Group
to develop survey questions and format for the DISN Annual Customer
Satisfaction Survey (DACSS)
o
Provide analysis and reports of the
DACSS based on customer satisfaction and comments provided by survey participants
o
Participate in a Customer Survey
Management Working Group to develop process maps, diagrams, and work plans
o
Provide research and analysis of
circuits for team members in the World Wide On Line Service (WWOLS) database
o
Completed
survey flow chart, questions, and on-line survey for the Information Assurance Branch
o
Provided research, analysis, and reports
for Request Fulfillment (Provisioning) Metrics Reports on SIPRNet/NIPRNet
Request Fulfillment Metrics along with the DISN CONUS and DISN PAC Provisioning
Process QMS Performance Measure reports.
o
Provided research and analysis and
report for the Management Support
Division (NSM) to show
productivity (cycle times) of Network Services processes
o
Provided research, analysis, and report
for Commercial Lease Costs for Circuits with a Delayed Service Code to the
Request Fulfillment Division Chief
o
Provided metrics and data analysis
training to both government civilian and contractor employees
1991–2002. Science Applications International
Corporation, 1710 SAIC Drive McLean,
Virginia 22102 Telecommunications Manager
·
Defense Information Systems Agency
(DISA) DISN Support Services-Global (DSS-G) Contract
o
Provided administrative and technical
writing support.
o
Produced a DISN Provisioning website.
o
Developed and produced a Network
Operations and Management website.
o
Screened resumes, interviewed
candidates, and made recommendations for employment offers to upper management.
o
Negotiated schedules for producing task
order deliverables, assigned tasks to other team members, and ensured their
adherence to internal suspense’s and quality standards.
o
Determined form, format, and timing for
intermediate deliverables during the period of performance.
·
Information Management and
Telecommunications Engineer for the Pentagon Renovation Project
o
Performed Air Blown Fiber (ABF) Site
Surveys on the IM&T Temporary Communications / ABF Infrastructure.
o
Network engineering
tasks to include LAN logical design presentations and LAN system
diagrams.
o
Coordinated with users and service
providers for the implementation of active
and passive designs of equipment room and rack elevation layouts for
logical and system diagrams.
o
Assisted with the relocation of
organizations to leased commercial space by providing
on-site support during organizational moves and cutover implementation.
·
Senior Information Management Area
Technician
o
Project management,
quality assurance, site surveys, preparation of site survey reports,
information systems layout in new and renovated facilities.
o
Prepared cost
estimates and statements of work for information systems.
o
Installation of
local/wide area networks utilizing the latest technology in category 5 and
fiber optic cabling and equipment.
1989–1991. International
Telecommunications Satellite Organization 3400 International Drive, N.W.
Washington D.C. 20008: Engineering Technician
Washington D.C. 20008: Engineering Technician
·
Engineered,
developed and implemented five global Telemetry, Tracking and Control
(TT&C) stations worldwide.
·
Researched TT&C equipment to identify logical rack
locations.
·
Produced rack
elevation drawings used to layout TT&C stations.
·
Developed a
database to identify equipment and rack location, cable and connector types,
length of each cable, as well as the pin-outs of each cable.
·
Supervised the
installation of racks and cables in each TT&C station.
1988-1989. CONTEL
Federal Systems Incorporated, Frederick, MD: Field Service Engineer
·
Developed
Engineering Installation Plans (EIPs) for the U.S. Army and the Federal
Emergency Management Agency (FEMA) High Frequency Radio Systems upgrade in the
United States.
·
Performed site
surveys, wrote site survey reports, site concurrence memorandums and
engineering installation packages.
·
Identified
equipment and supplies required and wrote bill of materials supporting these
requirements.
·
Developed
engineering drawings used by contractors to install equipment, cabling and
antennas.
1987-1988.
Magnavox Government Electronics Incorporated, Leesburg, VA: Telecommunications Technician
·
Installed, maintained, and did
troubleshooting of telephone sets.
·
Performed upgrades to the telephone
switch.
·
Installed and did troubleshooting of the
Ethernet backbone system and circuit cards.
·
Coordinated telephone and data
requirements with Bell Atlantic.
1987-1987. Data Communications Systems Company,
Sterling, VA: Field Service Engineer
·
Installed,
TELLABS data multiplexers and data over voice systems.
·
Performed
system configuration, maintenance, upgrades and troubleshooting.
·
Performed
installation of data cables.
1970-1987.
U.S. Air Force: Washington,
D.C.: Wideband
Communications Technician
·
White House Communications Agency
(WHCA); Communications Technician,
Maintained and
operated the Washington Area Systems (WAS) UHF/VHF and satellite networks.
·
Turkish-United
States Logistic (TUSLOG) Detachment 16-2; Non-Commissioned Officer in Charge of
the Maintenance Branch
·
Joint
Communications Support Element (JCSE); Quality Control Technician
·
Operating Location
C, 2184th Communications Group; Non Commissioned Officer in Charge of the Radio
Branch
·
Operation of fixed
site and mobile High Frequency (HF) communications equipment, as well as fixed site microwave equipment
·
On-The-Job training
of those assigned to the Radio Branch.
TECHNICAL SKILLS AND INTERESTS
Operating Systems: DOS, Windows, Windows 95, 98, Windows NT,
Windows ME, Windows XP.
Network Environments: LAN and WAN networks utilizing CAT5 and fiber
optic cabling, IP configuration.
Computers: ADC DATA
Equipment, CISCO 5500 Switches, CISCO 7507 Routers, DEC VAX, Cabletron MMAC,
Gateway 2000 PC, HP Printers, HP Network Interface Cards, IBM PC, Northern Telecom SL-1 Switch, Novell LAN
Equipment, Synoptic hub concentrators, Tellabs Data Multiplexers, various data
modems, Wyse PC, ZYNX Network Interface Cards.
Applications: AutoCAD ,
Basic, DBase III & IV, Generic CAD, Lotus Freelance, Microsoft Access,
Microsoft Internet Explorer, Microsoft Office, Microsoft Outlook, Microsoft
Word, Microsoft Excel, Netscape, Norton Utilities, Quattro Pro.
Courses Taken:
o
Computer Based Training (CBT) courses on
Fundamentals of Supervision, Management and LAN/WAN technologies.
o
White House Executive Support
Contingency Operations and Readiness.
o
Six Sigma Greenbelt Certification.
o
Information Technology Infrastructure Library
(ITIL) Foundation V3 Certification.
EDUCATION
B.Sc., Technology and Management, University of
Maryland, College Park, MD 20740 (90 Semester Hours).
A.A.S., Radio Communications
Technology, Community College of the Air Force, 1984, Gunter AFS, AL. 36115
USAF NCO Academy, 1980.
USAF NCO Leadership School, 1978.
Diploma, Daniel Boone Area High School, Birdsboro,
PA 19508
SECURITY CLEARANCE
Secret - Active
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