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Experienced System Administrator Resume Format in Word Free Download

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Performance Profile

Talented, results-driven, self-motivated professional with over 12 years solid experience diagnosing and resolving technical/customer issues. Consistently able to quickly clearly understand problems, and find positive solutions through use of sound troubleshooting techniques and best practices solutions.

 Core Competencies
Active directory, Desktop Support, DHCP, DNS,  Implementation, Integration, LAN, MCP, Motivated, MSI, Networking, TCP/IP, Professional, Training, Technical Support, Teamwork, Testing, Training, Troubleshooting, WAN.

Technical Competencies

Operating Systems - Microsoft Windows XP, 7; Windows Server: NT 4, 2000, 2003.
Applications - Adobe Customization Wizard: 7, 8, x; AppDeploy Repackager, Avaya PBX Administration, EAK7,IEAK8, IEAK9, Office Customization Tool: 2003, 2007; MS Office: 2003, 2007. MS VPC, Norton Ghost, WinInstall Lt, Wise package studio, VMware.

Performance Highlights
·         System Administrator. Setup and administered local network setups over the last 10 years for a variety of office sizes.
·         Desktop/Network Technician. Desktop rollouts and support in a variety of environments, from small 20 user offices to over 400 users at multiple sites.
·         Repackaging Applications For Distribution. - Self- taught. Over 60 software packages saving 100's of man hours and making possible push /pull installs.
·         Software Configuration Management and Testing. Customizing software to meet the compatibilities and security needs.

Professional Experience

TMP Worldwide Advertising & Communications.  December 2006 - September 2011. IT LAN Engineer
  • System Administration.
    • Network infrastructure replacement with new servers, switches, routers and phone system. Servers, switches and routers where then upgraded with new hardware over the next 4 years.  Improvements included DR servers to add redundancy to critical network servers, and a ghost server /   DFS software repository.
    • Using VMware and Microsoft VPC was able to convert several critical legacy developers' workstations.
  • Desktop/Network Technician.
    • Desktop/network support for 60 locally finance office users and up to 20 remote home users.
    •  Level three support for the locally stationed helpdesk.
§  Training of helpdesk staff to  improve their ability to resolve issues in a more timely fashion
  • Repackaging Applications For Distribution.
    • Examples:
      • Before: a legacy accounting application that took close to an hour to install, required significant reconfiguration to use, and could not be uninstalled. After: One click installs / uninstalled cleanly in seconds.
      • Before: Outlook add-in took 45 minutes to install, not removable, and failed to install properly 50% of the time. After: 30 seconds to install /uninstall that worked every time. This allowed the addin to meet deployment schedule.
·         Software Configuration Management and Testing Office 2003 and 2007, (in 2 separate rollouts) including testing for compatibility with legacy software.
§  Using IEAK7 customized IE7 to meet legacy web apps requirements, and security.
      Image /software testing with legacy applications against Windows XP
§  Windows 7 Professional (64 bit) hardware and software testing in preparation for new image rollout in 2012. 
Siemens. (Siemens Business Systems).  March 2005 -  2006.  IT LAN Engineer II.
·         Desktop/Network Technician.
§  Network infrastructure replacement with new servers, switches, routers and phone system for two corporate splits. This was duplication of both networks and then physical separation. 
§  Desktop support of 540 users before the initial split, and primary support for: 185 local users in Milwaukee, and 230 remote users in Chicago, Minneapolis, Cleveland and Detroit offices after the split. This position replaced three technicians.
Global Systems Management.  Milwaukee, WI. 1999 - 2004.   Field Engineer.
  • Desktop/Network Technician
    • Network troubleshooting/consulting for clients as needed.
    • Provided desktop and network support onsite at several local non-profits sites.
  • HP/ Compaq authorized Sales and Service center.
    •  Factory authorized warranty service for 41 different classes (SPN) of Server, Desktop, Laptop and Printer. 
PA Electronics. Hartford, WI 1998 - 1999.   Field Engineer.
§  Entry Level - Desktop/Network Technician, Hardware repair.  
Certifications

·         Comp Tia A+ Certification, 1999. Comp Tia Networking +, 2007.
·         Microsoft Certified Professional (MCP), 1999: Windows 98, Windows NT 4.0 (Workstation, Server and Enterprise Server), Networking Essentials, Server 2003.
·         HP/Compaq -Authorized Service Provider (ASP) (17 printer, 21 servers, 2 desktop and 1 laptop SPN’s).
IBM Desktop, Laptop and Server, 2005



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