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Performance
Profile
Talented,
results-driven, self-motivated professional with over 12 years solid experience
diagnosing and resolving technical/customer issues. Consistently able to
quickly clearly understand problems, and find positive solutions through use of
sound troubleshooting techniques and best practices solutions.
Core
Competencies
Active
directory, Desktop Support, DHCP, DNS,
Implementation, Integration, LAN, MCP, Motivated, MSI, Networking,
TCP/IP, Professional, Training, Technical Support, Teamwork, Testing, Training,
Troubleshooting, WAN.
Technical
Competencies
Operating Systems - Microsoft Windows
XP, 7; Windows Server: NT 4, 2000, 2003.
Applications - Adobe Customization
Wizard: 7, 8, x; AppDeploy Repackager, Avaya PBX Administration,
EAK7,IEAK8, IEAK9, Office Customization Tool: 2003, 2007; MS Office: 2003,
2007. MS VPC, Norton Ghost, WinInstall Lt, Wise package studio, VMware.
Performance
Highlights
·
System
Administrator.
Setup and administered local network setups over the last 10 years for a
variety of office sizes.
·
Desktop/Network
Technician.
Desktop rollouts and support in a variety of environments, from small 20 user
offices to over 400 users at multiple sites.
·
Repackaging
Applications For Distribution. - Self- taught. Over
60 software packages saving 100's of man hours and making possible push /pull
installs.
·
Software
Configuration Management and Testing. Customizing software to meet the
compatibilities and security needs.
Professional
Experience
TMP Worldwide Advertising &
Communications. December 2006 -
September 2011. IT LAN Engineer
- System Administration.
- Network infrastructure
replacement with new servers, switches, routers and phone system.
Servers, switches and routers where then upgraded with new hardware over
the next 4 years. Improvements
included DR servers to add redundancy to critical network servers, and a
ghost server / DFS software
repository.
- Using VMware and Microsoft VPC
was able to convert several critical legacy developers' workstations.
- Desktop/Network Technician.
- Desktop/network support for 60
locally finance office users and up to 20 remote home users.
- Level three support for the locally
stationed helpdesk.
§ Training
of helpdesk staff to improve their
ability to resolve issues in a more timely fashion
- Repackaging Applications For Distribution.
- Examples:
- Before:
a legacy accounting application that took close to an hour to install,
required significant reconfiguration to use, and could not be
uninstalled. After: One click installs / uninstalled cleanly in seconds.
- Before:
Outlook add-in took 45 minutes to install, not removable, and failed to
install properly 50% of the time. After: 30 seconds to install
/uninstall that worked every time. This allowed the addin to meet deployment
schedule.
·
Software
Configuration Management and Testing Office 2003 and 2007, (in 2 separate
rollouts) including testing for compatibility with legacy software.
§ Using IEAK7 customized IE7
to meet legacy web apps requirements, and security.
Image
/software testing with legacy applications against Windows XP
§ Windows 7 Professional (64
bit) hardware and software testing in preparation for new image rollout in
2012.
Siemens. (Siemens Business
Systems). March 2005 - 2006. IT LAN Engineer II.
·
Desktop/Network Technician.
§ Network
infrastructure replacement with new servers, switches, routers and phone system
for two corporate splits. This was duplication of both networks and then
physical separation.
§ Desktop
support of 540 users before the initial split, and primary support for: 185
local users in Milwaukee, and 230 remote users in Chicago, Minneapolis,
Cleveland and Detroit offices after the split. This position replaced three
technicians.
Global Systems Management. Milwaukee, WI. 1999 - 2004. Field Engineer.
- Desktop/Network Technician
- Network
troubleshooting/consulting for clients as needed.
- Provided desktop and network
support onsite at several local non-profits sites.
- HP/ Compaq authorized Sales and Service center.
- Factory authorized warranty service for
41 different classes (SPN) of Server, Desktop, Laptop and Printer.
PA Electronics. Hartford, WI 1998 -
1999. Field Engineer.
§
Entry Level - Desktop/Network Technician,
Hardware repair.
Certifications
·
Comp Tia A+ Certification,
1999. Comp Tia Networking +, 2007.
·
Microsoft Certified
Professional (MCP), 1999: Windows 98, Windows NT 4.0 (Workstation, Server and
Enterprise Server), Networking Essentials, Server 2003.
·
HP/Compaq -Authorized Service Provider (ASP)
(17 printer, 21 servers, 2 desktop and 1 laptop SPN’s).
IBM Desktop,
Laptop and Server, 2005
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