Experienced General Manager Resume Format in Word Free Download -->

Experienced General Manager Resume Format in Word Free Download

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309 Holly Hill Court, Warminster, PA18001
215-622-9876
Aria@comcast.net
Aria Hanley
Objective
Experienced, driven retail manager seeking a position in the Human Resources field where my strengths in employee relations and development may be used to the fullest. Currently completing my Bachelors in Business Human Resource Management and will begin my Masters of Management Human Resources in the fall.
Experience
2010-current  Starbucks Coffee Company                         Lansdale, PA
Store Manager, Partner Development Lead
·      Created a High Potential Shift Manager development program to drive internal promotion and retention
·       Managers selected for program based on performance and desire for promotion
·      Classes taught in time management, delegation, coaching, and performance management
·      Successfully engaged multiple shift managers and reduced district shift manager turnover
·      Coach peers on writing effective performance evaluations and development plans
·      Lead district with a 12% sales growth
·      Manager Coach Mentor and Food Safety Management Proctor certified
·      Regional Manager of the Quarter nominee for fourth quarter
2009-2010       Target                                                    Abington, PA           
Executive Team Leader, Early Morning Logistics
·      Lead a team of 40+ team members in the unloading and processing of 1700-2300 cartons daily
·      Strong Contributor Executive for first quarter for efforts around driving culture change to achieve positive results 
·      Identify talent and provide training as warranted, ensure all team members are certified as necessary, including OSHA required equipment certifications
·      Model customer service behaviors and coach team members through customer interactions
2007-2009       PetSmart                                                Jenkintown, PA       
Co Manager/Training Operations Manager
·      Provide Unleashed service to Pet Parents in all aspects of pet care including PetStyling and Training. 
·      Responsible for all controllable expenses including payroll, marketing and district training supplies. 
·      Exceeded sales plan consistently in all areas of responsibility 2007-09.
·      District Training Manager 2009- responsible for the training and certifying of all external and internal management candidates.
·      Operational audit leader for district 2008-2009, coached peers on proper document retention, employee files, payroll and tip management
2001- 2007      Coconuts/Transworld Entertainment Toms River, NJ
General Manager/Training Store Manager
·      Sales volume $4 million annually in a 14000 sq. ft. location
·      Proven track record of reducing loss and increasing sales through great customer service and training – maintained a < 1% loss.
·      Developed management training program for Assistant through District Managers
·      Customer Service Manager and Loss Prevention Manager of the Year 2005 and 2006
Education and Memberships
October 2012               University of Phoenix                            Online Studies     
·      Business, Human Resources Management
·      Focus on employee law, risk and change management
·      Member, Society of Human Resources Managers



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