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Ruby  Lindsey

309 East Rock Creek Road

Norman, Oklahoma, 73001

Phone: (405-360-9876)

Lindsey_Ruby@sbcglobal.net

Region/District Manager

Senior IT Systems Engineer

SharePoint Systems Implementer and Administrator

Summary of Qualifications

 

In the Management arena, planned and executed site moves, datacenter moves, large hardware replacements, new site creation and stand up in large and small environments. Planned, assessed, and managed incident responses to natural and man-made disasters.

In the SharePoint arena, pioneered the technology with Version 1 and Portal. Created servers, implemented thousands of sites, migrated through Version 3 (WSS 3), migrated between domains for nationwide organizations. In the OS technical arena, migrated large IBM installations to new software and hardware, migrated/upgraded Microsoft based servers to new OS/hardware, migrated/upgraded databases, migrated desktop computers to new OS and hardware. 

In the network arena, implemented SNA hub network for all state agencies, stood up 5000 user state-wide user network to 196 locations, aided in domain consolidations for the state of Oklahoma, managed and maintained infrastructure for a 40,000 employee company within the southeast region of the US.

 

SUMMARY OF SKILLS & PROFESSIONAL EXPERIENCE

Twelve years experience with SAIC, four years with the State of Oklahoma, 12 years with International Business Machines, and three years with Dayton-Hudson Corporation in the areas of Leadership, Management, Systems Planning, Implementation, Control, and Administration of Information Technology resources. During my career, I have been an “A to Z” type of individual, responsible for everything from printer repair to bit and byte software defect analysis to product engineering and development, Marketing activities for IBM, to serving as the Director of  MIS for the Oklahoma State Department of Health,  acting Regional Manager, District Manager, Program Director, Implementer, and Administrator for IT Resources for SAIC nationwide. This exposure has lead to extensive experience with overseeing large projects while providing Group Leadership, Administration, hands-on technical services, Systems Assurances, Consulting Advice, Financial Justifications, team creation, mentoring, and assisting with acquisitions.

SUMMARY OF TECHNICAL SKILLS & EXPERIENCE

·         Project and Team Management

• Project Definition, Execution and Finalizing
• Site Moves and Builds
• SharePoint WSS V1 – V3 Design, Implementation, Migration
• Mergers and Acquisitions
• Domain and infrastructure migrations
• Network Design and Support
• Marketing, Communications
• Incident Response

·         IBM MVS, VTAM, VM, VSE

·         DNS, TCPIP, DHCP, Active Directory

·         MS Server NT - 2007

• MS Desktop 3.1 - XP
• Exchange Server, MS Office

 

 

Employment History

Science Applications International Corporation

SAIC offices in Midwest City, Ok                    

Deputy Regional Manager/Service Area Manager/District Manager     Nov. 2004- Apr. 2011

Managed the South East Region of the US for Site Support Services as Deputy; Oklahoma, Missouri, Texas, Kansas, and Arkansas as District Manager. Lead and managed teams, customers, and end users during momentous change to SAIC infrastructure. Managed Merger and Acquisition integrations for acquired  companies, balanced  resources throughout the district/region as necessary, made  staffing, salary and bonus recommendations, executed  hire/fire authority, presented live presentations, created and chaired centers of excellence to improve and coordinate activities and disciplines throughout the US, streamlined collaboration across all of Integrated Customer Services and line based operations. Acted as a customer liaison dealing with executive management within and outside SAIC, promoted ethical standards, actively pursued improving morale of my peers, reports, and customers. Directed and enforced company policies. Mentored and educated employees. Encouraged employee personal and professional development. Served as a proactive leader creating and enforcing IT policies to ensure security, ethics, professionalism, and high standards throughout the organization.

Service Area Manager/District Manager – Oklahoma, Kansas, Missouri, Arkansas, Texas

Managed all facets of Site Support District activities covering Oklahoma, Kansas,
Missouri, Texas, and Arkansas. Ensured customer satisfaction and fostered a growing environment for all Site Support personnel. Continued to develop SharePoint technologies for use by all of SAIC ITS and the
Logistics Engineering Services Business Unit. Organized teams including SE District managers, Regional SharePoint Administrators, disaster relief incident response teams, hard drive encryption efforts, and Logistics Engineering Services Group SharePoint power users. Executed the hire/termination process making salary and staffing recommendations. Served as Program Manager for site build-outs and moves.

Sr. I.T. Systems Engineer      Apr. 2001 – Nov. 2004

To provide Information Technology System (ITS) management, configuration, training, and maintenance support for one SAIC Operation and six Divisions located in Oklahoma City (OKC) that are spread among four separate locations. The primary network consists of three servers with mix of Windows NT and 2000, 29 local clients (37 nodes), and 15 remote clients.  Additionally, I provide direct contract support for two government servers under two different contracts.  I have the additional duty to provide backup support to three Industrial Prime Vendor (IPV) locations. 

Additional duties: Configuration and maintenance for the OKC Nortel Network based phone system.  Inventory management for information and communication systems equipment.  Consultant for OKC Delivery Order proposal activities.

Achievements:

Migrated servers and client computers to latest Windows technologies including 2000, 2003, XP, Server OS, IIS, SharePoint (WSS) version1, 2, and 3. Installed and managed  CISCO switches. Managed Exchange server after migrating from Lotus Notes.  Upgraded the OKC network to 100Mbs and installed/configured the two primary servers for VERITAS BackupExec.  This effort reconfigured the OKC network from a Windows NT based network to Windows 2000.  I received high praise for completing this effort with near zero downtime, and no impact to contract activities.  The majority of users were not aware the changeover had taken place.  Additionally, supported a major shuffling of offices due to combining of divisions that required movement of PC’s and phones.   

United States Marshal Service

Justice Prisoner and Alien Transportation System (JPATS)  

Flight Operations, OKC

Systems Analyst                                                                  Sept. 1999 –Apr. 2001

Provided networking and MIS support to the Justice Prisoner and Alien Transportation System (JPATS), including JPATS sites geographically separated from the Oklahoma City site. Provided  information system hardware and software installation, configuration, diagnostics and user assistance, as needed. Acted as technical  advisor to the Assistant Director of JPATS. Worked with staff  to determine IT management needs, objectives, and opinions. Streamlined systems for maximum utilization and productivity. Served as security officer for IT and the ADT system. Evaluated and recommended requirements and functional specifications for new systems, software and hardware. Conducted training and education.

Achievements:

In support of JPATS, I setup a remote LANs in St. Croix, USVI, Manassas, Virginia, Mesa, Arizona, Anchorage Alaska and other Forward Bases of Operation (FBO). Provided support to the El Paso and Alexandria, Louisiana sites.  Additionally, outside of JPATS I provided support to the USMS Louisiana District (MWLOU) office.  I was responsible for setup and configuration of Windows 2000 Advanced and Windows SQL servers in the OKC main office.  I created, tested, and implemented the first ARGIS field site and assisted with the new T1 WAN layout.  Additional duties: Supported and promoted the IJCAS System at all USMS sites, setup and maintained the USMS multi-media presentation room, and I was responsible for design, printing, and issuing site security access cards.  I provided management of the phone switch and ADT security system. Provided seamless Y2K rollover.

Oklahoma State Department of Health

Oklahoma City, Oklahoma

 

Director of Computer Integrated Services, Vital Records   Aug. 1995 – Sept. 1999

 

Provided networking and IS support to the Oklahoma State Department of Health, and to remote Health Department offices. Managed IT staff and data-entry operators. Developed and maintained IT budget for information system hardware, software, and services. Provided guidance for installation, configuration, diagnostics, repair, and technical user assistance as needed. Provided technical advice to the Vice Commissioner, Commissioner, and Legislators regarding IT concerns. Worked with Oklahoma State Department of Health IT Services staff to determine management information needs. Aided in the preparation of services contracts, Request For Pricing (RFP) and Requests For Information (RFI). Served as the Vital Records computer security officer. Participated in the evaluation of prospective employees. Evaluated current and future computer requirements, made recommendations for future acquisitions of computer hardware, software, printers and peripherals. Actively streamlined computer operations. Stayed up to date with new IT developments and models through formal FileNet training, MicroSoft certified training, ORACLE training, IBM AIX training, Dell computer systems certified training, IBM RS/6000 training, TechNet and professional internet sites.

Achievements:

Project manager for providing Y2K compliance for the division. Project manager for moving CICS indices and statistical programs to SQL, Oracle, and MS Access. Expanded Vital Records presence throughout the state. Expanded the Vital Records imaging system agency wide. Upgraded the agency to FileNet Panagon technology. Created an IIS server for use by all divisions. Instrumental in the creation and conversion of a TCPIP based state-wide WAN. Instrumental in the conversion of a 2000+ user LAN from Novell to MicroSoft based products. Connected a Xerox DocuTech to the WAN via NT gateway services, there by making it available agency wide via the network. Connected a MVS MainFrame a TCPIP LAN, making it available agency and interagency wide. Converted FDOS image system to RS/6000 AIX technology and attached it to the LAN and WAN. Developed and implemented PC clients to connect to the MainFrame and UNIX servers. Created the first two satellite offices for the Vital Records Division. Created an emergency command post immediately after the May 3^rd tornado.

IBM Corporation - Oklahoma City, Oklahoma

Information Systems Availability Specialist - National Service Division                      1993 – 1994

Provided consulting services to the State of Oklahoma, Fleming, Scrivner Corporation, Williams Pipeline Corporation, and the IBM Information Networking Division regarding Information Systems Availability and maintenance contracts.

Achievements:

Retained critical State Government maintenance accounts defeating very aggressive competitors.  Protected annuities exceeded $2.5 million. Marketed all aspects of IBM maintenance and the Systems Availability Option with its related services.

Account Systems Engineer, National Marketing Division                                             1986 – 1993

Provided all aspects of Account support for the public sector including the State Government of Oklahoma. Served as a regional resource for IBM with special projects including the University of Oklahoma, the City of Oklahoma City, the City of Moore, the city of  Nashville Tennessee, IBM Information Network in Tampa Florida, and other locations located throughout the U.S.

Achievements:

Increased and maintained customer SE satisfaction in all assigned accounts. Promoted, sold, and installed a 3090 180E processor and related peripherals to Oklahoma State Government defeating Amdahl and other competitors, resulting in over $5 million in new sales and annuities. Conceived, developed, managed and installed a dedicated processor for the State of Oklahoma. This venture resulted in a 5 year, $100,000 per month contract. Aggressively promoted and sold controllers and DASD to various agencies, despite a very aggressive competitive push. Net revenue gains exceeded $1 million. Promoted, sold, and installed communications controllers to the State of Oklahoma Redesigned the State of Oklahoma hub network to provide greater efficiency, ease of  use, and availability. This action lead to the installation of IBM's Information Network resulting in $59,000 per year in annuities. Continually and consistently sold and supported software upgrades on all platforms increasing annuities for software licenses. Installed Oklahoma County's Wide Area Network, including system work, PC software, controllers and modems. Received numerous awards and attended the 1990 Annual National Systems Engineering Symposium.

Received 100% customer satisfaction for 6 consecutive years.

Program Support Representative, National Service Division                                    1985 –1986

Provided in-depth analysis of software and hardware defects for IBM Mainframe Technologies.

Achievements:

Repaired many assorted software defects throughout Oklahoma. The territory consisted of all State Government agencies, GM, O.U. and others. Assisted IBM Customer Engineers with Problem Determination and Problem Source Identification

Advanced Customer Service Representative, National Service Division                 1982 - 1985

Managed large Territories in Oklahoma, Texas, and Kansas. Provided onsite support, and hardware repair in these territories.

Achievements:

Streamlined and created new operational procedures that reduced territorial expenses by 25%. Became Region Designated Support on IBM’s Office System 6 and the Electronic Typewriter (all models). Received numerous Awards for contract retention as well as record new contracts sold. Assisted IBM's Personal Computer Division with the development of the PC/AT in Boca Raton, Florida. Maintained a very high level of customer satisfaction.

Dayton-Hudson Corporation, T46 Norman, Oklahoma                                               1977 – 1982

Assistant Head Cashier

Duties included the implementation of the new IBM terminals used as cash registers. Aided with employee training, performed daily Initial Program Load, switched to backup mode when necessary. Managed front lanes.

Education Highlights

Configuring and Administering MS SharePoint 2010                                                                                    2010

ILead Performance Management                                                                                                                       2010

ILead Staffing                                                                                                                                                       2009

Group Staffing Model for Hiring Managers                                                                                                    2009

Engagement Manager Education                                                                                                                      2009

Remedy Change, Release, Configuration Management                                                                                2009

Competencies for Tomorrow’s Managers                                                                                                       2008
Basics of Budgeting                                                                                                                                            2008
Attracting, Motivating, and Retaining Technical Professionals                                                                  2008
Becoming a Manager                                                                                                                                          2008
Communication Skills for Successful Management                                                                                       2007
New Manager’s Responsibilities and Fears                                                                                                    2007
Remedy /EMC2 Configuration Management                                                                                                  2007
Remedy /EMC2 Change Management                                                                                                             2007
ITIL Foundations Certification                                                                                                                          2006

Respect in the Workplace                                                                                                                                  2006

The Leadership Challenge                                                                                                                                  2006

Coaching for Performance                                                                                                                                  2006

Cash Flow Management                                                                                                                                     2005

Project Management II                                                                                                                                        2004
SAIC Program Management II Education                                                                                                        2004
MS8036 Designing IT Collaborative Solutions in SharePoint                                                                      2004
Steven Gaffney Interpersonal Tactical Education                                                                                          2004

Only a Signed Contract Counts; Marketing High Tech To Government                                                    2004
101. Intro to SAIC Culture and Business                                                                                                         2003
102. Intro to Employee Ownership at SAIC                                                                                                     2003
103. Intro to SAIC Operating Financials                                                                                                          2003
104. Intro to SAIC Stock Pricing                                                                                                                        2003
110. Investing Basics of the SAIC Retirement Plans                                                                                      2003
120. Buying and Selling Stock at Bull, Inc                                                                                                       2003
121. Employee Stock Purchase Plan(ESPP) Basics                                                                                         2003
122. Stock Options Workshop                                                                                                                           2003
SAIC Program Management 1                                                                                                                           2002
Implementing and Managing MS Exchange 2000 Server                                                                              2002

Advanced IDMIS System Administration AIX, NT                                                                                      1999

Panagon IDMIS System Administration AIX, NT                                                                                         1999

Advanced IDMDS System Administration AIX, NT                                                                                     1999

Panagon IDMDS System Administration AIX                                                                                               1999

WorkFlo (FileNet) Programming                                                                                                                        1998

Supporting Windows NT 4.0                                                                                                                             1998

Internetworking TCP/IP on Windows NT 4.0                                                                                                 1998

System Administration for MS SQL Server                                                                                                     1997

Windows Certification (Microsoft Certified Professional)                                                                            1996

IBM RS 6000 AIX Support                                                                                                                                 1996

NT 3.51 server support                                                                                                                                       1996

NT 3.51 workstation support                                                                                                                             1996

Oracle 7 Administration two                                                                                                                              1996

Oracle 7 Administration one                                                                                                                              1996

Introduction to Oracle, SQL, SQL Plus, and PL/SQL                                                                                     1996

FileNet Systems Administrator Certificate                                                                                                       1996

IBM Systems Engineering College                                                                                                                   1988 -1993

IBM Effectiveness Skills                                                                                                                                     1991

IBM Symposium Award                                                                                                                                     1990

Dale Carnegie Schools                                                                                                                                        1989

IBM Information Network Connectivity and Architecture                                                                           1989

IBM IMS Concepts and Architecture                                                                                                              1989

IBM DB 2 Concepts and Architecture                                                                                                             1989

IBM VTAM/NCP Configuration                                                                                                                       1989

IBM VM Architecture                                                                                                                                         1989

IBM VSE Architecture                                                                                                                                        1988

IBM 3725 Architecture                                                                                                                                        1987

IBM Systems Engineering/Marketing Education                                                                                           1987 -1993

IBM Program Support Education                                                                                                                      1986

Office System 6                                                                                                                                                    1985

Display Writer                                                                                                                                                      1984

Copier III                                                                                                                                                               1983

IBM Electronic Type Mod 60-90                                                                                                                       1983

Magnetic Media                                                                                                                                                   1983

Selectric II and III                                                                                                                                                 1982

Typebar A,B,C and D                                                                                                                                          1982

Model 6.5 DE                                                                                                                                                        1982

IBM Customer Engineering Education                                                                                                             1982 -1986

Moore-Norman Vo-Tech, Electronics                                                                                                               1981

University of Oklahoma, Norman, Oklahoma                                                                                                  1979 -1984

University of Oklahoma, Graduation Certificate, Flight School                                                                    1980

University of Oklahoma, Solo Certificate                                                                                                         1980

Norman High School, State and National Honor Roll                                                                                    1979

Free Mason Award                                                                                                                                             1979

American Legion Student of Today Award                                                                                                    1978

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