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IT / Professional Services Director with strategic Customer focus, achieving Revenue targets, expanding Market growth

• Information Technology – 23 years
• Director – 3 years
• Program Manager – 5 years
• Project Manager – 7 years
• Developer/Business Analyst – 8 years
• Global Remote/Virtual team Management – 10 years
• Vendor and Contract Management – 10 years
• Professional Services/Consulting – 10 years
• Sales / Pre-sales / Marketing / Business Development – 10 years
• ERP/CRM (SAP/Oracle/Sales Force) – 8 years

• Largest team managed - 50
• Largest Portfolio, excluding licenses – $50M/yr

• Trained - OSHA / HIPAA, SOX, CMMi, ISO, SIX SIGMA, PMI

• Awards – General Motors CIO Council Award, Ford Motor Company IT Quality Award, Open Text reference-able customer award, OCS Cash Award

Industries/ Clientele:

Advertising	Valassis, Brennan Marketing, Kelleher Enterprises
Automotive	General Motors, FORD Motors, GM OnStar
Banking /Finance	Bank of Brazil, Comerica Bank, GMAC, FiServ, TD Bank, Valassis Financials
Defense	L3 Communications, Defense Logistics Agency
Education	Fulton County Schools, Christian College
Electronics	LSI
Energy/Utility	Enmax Energy, Husky Energy, Pacific Gas & Electric, Peabody Energy, Terasen Gas, Wisconsin Energy
eCommerce	Barnes & Noble.com, Covisint
Food Distributors	Loblaw
Healthcare	CGI Medical, GE Medical, Siemens Medical, Luxottica/EyeMed, BlueCross, Aetna, Physical Therapy
Life Sciences	Smith & Nephew, Siemens Medical
Manufacturing	Cemex, Dow Corning, Molex, Mosaic, Smurfit Stone
Media	Canadian Broadcasting Corporation
Pharmaceuticals	Astra Zeneca, Pfizer, CVS/Caremark
Public Sector	NYPD, Ohio Compensation Services
Retail	American Sugars, Coca Cola, Florida Crystals, Hershey
IS	HP, IBM, PWC, Accenture

Experience

Galaxe Solutions                                                                                               May 2011 – Aug 2011

Director – CVS Caremark Account

A billion dollar Global company, specializing in IT Service Offerings, providing consulting and project-based solutions, in all areas of technology that involve high volume transaction processing and workflow management applications enabled for web services; SAP DW and DR, SAP Integration, Custom Application Development, Web Services, Privacy & Security

Job Functions:

§  Responsible for IT Projects delivery using Enterprise PMO

§  Responsible for Program Revenue, Capacity Planning, Governance, PMO, Change Control

§  Responsible for Client Relationship

§  Responsible for new revenue generation

§  Responsible for IT Projects prioritization using KPIs, Proposals, SOW

• Negotiate sub contractor
• Provided Sr. Executive support / Customer facing

Achievements:

• Turned several multi-million dollar RED project to GREEN through strategic mitigation plan guidance to PMs, in the first month of employment
• Improved cost savings for customer by utilizing a mix of on-shore/off-shore resources
• Kept Customer Satisfaction level at HIGH at all times

OpenText Corporation                                                                                       Jun 2008 – Apr 2011

Director – SAP Consulting Practice – Global Initiatives

A 700M revenue enterprise content expert company specializing in Financial solutions, Document & Data Archiving Solutions, Records Management, Rights Management, Email Management, Scanning Solutions, Vendor Invoice Management via SaaS,  emerging into Cloud technology, for ERP systems SAP and Oracle, and Legacy system Decommissioning, mobile computing.

Job Functions:

§  Responsible for IT Projects delivery  via PMO structure

§  Responsible for Practice Revenue, Capacity Planning, Governance, PMO, Change Control

§  Responsible for Customer Satisfaction, Proposals, identifying new initiatives through pre-sales

§  Responsible for Strategic Decision making in expanding services

• Monitored non compliance audit & quality results and take corrective action
• Managed Vendor negotiations
• Guided Executive Management in the planning process, trade-off decisions
• Provided Executive reports on planned initiatives, quarterly resource productivity

Achievements:

• Completely turned around a strained to a good working, respected relationship with Coca Cola and Husky Oil Operations, by building a trusting, respectful relationship establishing a lucrative foundation to conduct business with.
• Identified and negotiated new services revenue exceeding $10M/Quarter, excluding licenses revenue.
• Championed new product release negotiating with customers to use their Implementation as product POC.
• Reduced Vendor hourly T&E rate by 10% based on vendor performance score card.
• Ensured 90% of the projects in the Practice implemented with positive variance, by initiating failure RCA
• Increased number of Practice KPIs to increase resource optimization by additional 10%
• Increased services revenue by 8% by motivating billable consultants to work 3 additional hours a week.
• Recovered over million dollars in invoicing delays/discrepancies: tightening NET PAY compliance.
• Reduced TCO through strategic design, transition, operations processes and functions.
• Recovered over half million loss following customer bankruptcy

Volkswagen of America                                                                         Oct 2007 – Jun 2008

Program Manager (Contract)

Managed for the third largest car maker SAP upgrade to ECC 5.0, along with Global Deployments of BI BO Enterprise XI R2, DW upgrade to Oracle 10g

Job Functions:

• Managed sales/pre-sales, delivery, roadmap
• Managed solution and infrastructure implementation approach, buy vs. build analysis, offshore sub contracting
• Responsible for decisions, investments, pricing, risk & quality assessment
• Responsible for Business Continuation, Business Case, ROI and KPI planning, non compliance audits
• Provide executive reporting inclusive of resource allocation, budget,  planned revenue, last quarter actual revenue

Achievement:

• Projects successfully implemented within acceptable variance.
• Managed closely Vendors and subcontractors to deliver on time deliverables.
• Championed Go Green initiative

TD Bank                                                                                                      Feb 2007 – Sep 2007

PMO Manager (Contract)

Managed implementing for one of the top 10 US Banks’ Wealth Management Operations, a Business PMO Structure, using its online banking projects

Job Functions:

• Prepared Business Case for PMO
• Mapped Business Strategic Goals to Project Management Office
• Performed Risk Assessment
• Laid out KPIs to measure effectiveness of PMO; selling strategic PMO concept to other divisions
• Planned roadmap for Project Management maturity, competencies, performance & control measures and metrics, compliance audit & quality plans

Achievement:

• Championed PMO set up for ROI in two years.
• Tactically Planned Buy-in from Executives
• Pioneered mechanism to track complex initiatives,  it’s ROI and Best Practices
• Championed Go Green movement

Compuware Corporation                                                                       Feb 2000 – Dec 2006

Program Manager

Managed for the Professional Services vertical of this IT Performance Software Company, initiatives like E-Commerce Applications Implementations, Global Financial Tools Re-platform/Infrastructure, Global Integration Factory , Single Sign On, Web Portal Applications Development/Implementation, Client Server Applications Development/Implementation, COTS Implementations, Disaster Recovery Implementation, Data Warehouse Implementation

Job Functions:

• Prioritized Projects using Key Performance Indicators
• Conducted feasibility studies; PLM
• Managed Customer delivery, pre-sales, strategic roadmap
• Responsible for short/long term decisions, pricing, procurement, marketing
• Contributed to Governance and Process Improvement, risk and quality long term plans
• Planned resource forecasting, employee career path, performance plan, training needs, conformance audits

Achievement:

• Negotiated project terms and conditions, project budget and timeline to a win-win
• Increased Professional services revenue by 10%
• Reduced resource bench time by 75%, by expanding market
• Managed Vendor Contracts to 95% effectiveness.

EDS Corporation                                                                                      Jul 1998 – Jan 2000

Managed for one of the largest services company which was acquired by HP in 2008, as Project Manager, home grown ERP/SCM system development and release per schedule

Ohio Compensation Services                                                                   Jul 1996 – Jun 1998

Managed as hands on Project Lead the Group Rating Quotes Program, for Ohio based Businesses, as a means to reduce their annual unemployment premium Hands on Networking troubleshooting, Data Tape management.

Kodaikanal Christian College                                                              Jun 1988 – Jun 1996

As Lead Developer at this Christina Educational institution, developed using MS Access, MS SQL, Visual Basic, AP / AR systems, ERP, Web based self learning

Other Positions

General Manager – RS Physical Therapy 2005 - 2011

AdjuncT Faculty – Owens Community College, Toledo; Washtenaw community college, Ann Arbor;  Rochester College, Rochester hills,; Columbus Community College, Columbus

Education	Training
PMP Certification, 2003	Ultimate PMO
Novell Networking, 1999	Resistance Behaviors to Change
Diploma (RDBMs & Sys Analysis), 1992	Crucial Conversations
BA (Education), 1991	Apollo Portfolio Management
MS (Applied Mathematics), 1990	OSHA / HIPAA, SOX, OPM3
MS (Computer Science), 1989	Change and Release Management
BS (Mathematics), 1987	Strategic Recovery of Troubled Projects ITIL v3 Foundation Waterfall vs. Agile

OTher Details

Managed Development / enhancements: RxClaims, RxSpecialty, Aetna Gaps, Buy Pricing, Adjudication systems, Healthcare Patient Benefits, Verification & Validating systems, Bank Treasury Apps, Dispute Management, Sales & Commission, Investments Systems, Early Warning systems, Dispute management systems, Gaps, supply chain management systems

Managed Implementations: SAP FI/CO/WM, SAP Vendor Invoice Management, SAP Data Archiving, SAP Document Management, SAP DaRT, SAP Employee File Management, SAP Supplier Information Management, SAP DB2, BI tool, Business Objects, Cognos, Epicor, Crystal Reports, DW, See Beyond, IBM - Identity Management, SPSS, TM1, Infrastructure

Managed Decommissioning: FileNet, Mainframe, Legacy

Hands –on: MS Office suite, Collaboration tools, Outlook, Lotus Notes, Microsoft Project, Project Workbench, Project Server, Clarity, Tree maps, Excel, Mercury Test Center, Compuware QA tools, Sales Force, Change Point, SharePoint, Portal, MS SQL 2007,  MS Access, Visual Basic, HTML, ASP.

Awareness: SAP ECC 6, Oracle 11g, DB2. UDB DB2, Teradata, , Java, J2EE Windows server, UNIX servers, Microsoft Exchange Server, Citrix, VMware, Cisco, VoIP, IBM Websphere.

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