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JOY JONES
joy.jonesjr@yahoo.com 309
S. Edmond St. • Chicago, Illinois 60001 •
(269)
599-9876________________________________________________________________________________________________________________________
Dynamic professional possessing a proven track
record of experience in meeting key goal and growing market share seeks to
utilize skills in Strategic Client Relations, Product Configuration, Contract
Negotiations, P&L Management, Team Building, Solution Implementation, and
Compliance to enhance profitability within a progressive organization.
________________________________________________________________________________________________________________________
SUMMARY: Resource
Management: Able to adapt to all
emergent situations, directing resources where required to meet goals. Maintain
well organized teams, cross training all staff to be the most effective.
Cultivate awareness and self actualization of personnel, building increased investment
in operations by all staff.
Market Development: Highly experienced in consultative selling;
assess client’s true needs and expectations, while building lasting
professional relationships. Grow and deepen market channels through careful
attention to relationship cultivation, leading to exceptional client base
development and retention.
Process Implementation: Possess a proven ability to anticipate unique
requirements or potential roadblocks in all situations. Continually develop
back-up plans to minimize downtime and deliver exceptional results; streamline
communication and implementation channels to quickly/effectively meet client
and organizational needs.
________________________________________________________________________________________________________________________
SOJOURNER TRUTH
DESCENDANT ORGANIZATION, Chicago, IL 12/2010
to Present
Director of Public
Relations
- Respond to requests for
information from the media or designate another appropriate spokesperson
or information source.
- Study the objectives,
promotional policies and needs of organizations to develop public
relations strategies that will influence public opinion or promote ideas,
products and services.
- Plan and direct development and
communication of informational programs to maintain favorable public and
stockholder perceptions of an organization's accomplishments and agenda. Establish and maintain cooperative
relationships with representatives of community, consumer, employee, and
public interest groups. Prepare or
edit organizational publications for internal and external audiences,
including employee newsletters and website design.
- Coach client representatives in
effective communication with the public and with employees.
- Confer with production and
support personnel to produce or coordinate production of advertisements
and promotions.
- Confer with other managers to
identify trends and key group interests and concerns or to provide advice
on business decisions.
- Arrange public appearances,
lectures, contests, or exhibits for clients to increase product and
service awareness and to promote goodwill.
- Consult with advertising
agencies or staff to arrange promotional campaigns in all types of media
for products, organizations, or individuals.
QUALITY EASEL
MANUFACTURING CO., Kalamazoo, MI 10/2004 to 10/2010
Chief Executive Officer
Directed 23 staff members and all aspects of
operations for this start-up company specializing in the manufacture of picture
frames and easels. Monitored operations
to complete from 20 to 40 projects per week.
Delivered products on time with a 97% customer satisfaction rate
utilizing ISO techniques. Outperformed
revenue plan by 25%, achieving profitability within 12 months. Grew client base from 0 to 250 accounts
within 8 months.
Business Development:
Identified
new market segments and significantly expanded customer base. Implemented realistic and comprehensive
long/short range plans to offer vital leadership through discovery of
gaps/needs, developing cost effective solutions to maximize operational
efficiency. Identified and captured key
accounts to strategically position organization. Renegotiated critical agreements with major
suppliers, positioning company to compete favorably with other hosted
solutions. Minimize and prevent competitive
threats and cancellations by developing and maintaining strong customer
relationships while delivering effective sales strategies and creative
proposals. Minimize and prevent
competitive threats and cancellations by developing and maintaining strong
customer relationships while delivering effective sales strategies and creative
proposals.
Marketing & Sales:
Created
product presentations and defined retail presence to key retailers. Interacted with all distribution channels to
ensure products met retailer demand. Negotiated
with retailers for prime display and shelf allocation. Enhanced public image and brand recognition
through strategic market development.
Purchasing:
Directed
national operations of purchasing and inventory areas to ensure seamless
availability to support operational plan; developed a supplier management
program. Identified cost saving
opportunities, and performed strategic analysis of projected demand to maintain
low overhead. Worked with merchandising
to solve vendor issues/changes, and product additions.
Team Building/Leadership:
Appointed,
trained, and created vital teams chargeable for production, marketing, and
customer service; designed a clear information system for manufacturing
process. Motivated/encouraged staff, providing
positive input and performance feedback.
Determined work flow, communicated policies & procedures, and
implemented ongoing training programs.
~
Continued on Page Two ~
WHITE GLOVE CLEANING
SERVICE, Kalamazoo, MI 1/2005
to 10/2010
Chief Executive Officer
Directed
22 staff as head of this local company providing dedicated cleaning
services. Ensured thorough and detailed
cleaning of clients homes/offices in a prompt manner. Maintained compliance for this licensed,
bonded, and insured organization.
THE CSM GROUP, Galesburg, Michigan 1/2003
to 12/2004
Office Manager
Maintained and updated all General Liability and
Workers Compensation Insurance records.
Initiated first contact client relationship
processes between owners, contractors, and superintendents; managed inventory
control for office and new job site locations.
Maintained and updated data for insurance compliance procedures. Established and updated all Notice of
Commencements and Notice of Furnishings for liability of the organization.
K.I.D.S. INC., Kalamazoo, MI 3/1997
to 12/2002
Chief Executive Officer
Provided daily care and attention to children ages 6
months to 14 years, working primarily with the State of Michigan on Emergency
Placement. Provided safe transportation
to and from local elementary school. Organized
field trips for preschoolers to service agencies, the library, and other
“learning” centers to introduce them to the world around them. Directed and mentored 6 full-time and three
part-time staff. Successfully expanded,
developed, and sold business. Established
start-up daycare in accordance with State of Michigan licensing regulations. Initiated use of puppets and water/sand
tables to encourage creativity. Initiated
a morning nursery school program for children not in daily daycare, introducing
a teaching curriculum and related activities.
Established summer programs such as swimming, miniature golf, trips to
the park, etc. Implemented computerized
bookkeeping to streamline administrative operations.
KALAMAZOO COUNTY FRIEND
OF THE COURT, Kalamazoo, MI 10/1992
to 2/1997
Medical
Enforcement Officer
Interviewed and negotiated financial agreements with
non-custodial parents, to enforce court-ordered support obligations. Located absent parents, investigated
assets/income, and notified regarding intended legal action. Documented client medical and insurance
enforcement, following up with related parties.
Communicated directly with parents employers, transcribed judgments for
referees/judges. Provided
direction/oversight for the development, implementation, administration, and
evaluation of the FOC Medical Enforcement Program.
HUNTINGTON BANK, Kalamazoo, MI 4/1990
to 8/1992
Personal Banker
Performed intermediate duties, supporting branch
operations and financial services. Processed
all new client account transactions, assisted clients in their selection of
various accounts/services, cross-sold banking products,
opened/maintained/closed accounts, performed branched clerical duties, promoted
business of the bank by maintaining good customer relations, and referred
clients to appropriate staff. Proactively
met with customers to identify their needs and deepen bank relationships. Maintained current and accurate knowledge
regarding all banking roles and practices.
Successfully completed career development programs, including: Personal
Banker Workshops, Customer Profiling/Sales Calls, IRA, and FDIC/CTR. Mentored and trained new account
representatives and other branch staff.
FIRST OF AMERICA
BANK, Kalamazoo, MI 1/1984
to 1/1990
Direct Banking
Specialist
Provided exceptional customer service support and
technical assistance via telephony systems.
Ensured strict adherence to policies and procedural guidelines. Directed call center operations as liaison
between clients, supervisors, and staff.
Coordinated interviewing, hiring, and training of customer service
representatives. Developed a system and
call scripts to facilitate efficient management of call volume. Diagnosed improvement opportunities,
implementing key training/process to meet goals. Mentored and enhanced representative sales
techniques to drive revenue.
EDUCATION:
Western
Michigan University, Kalamazoo, MI BA in Management
Kalamazoo
Valley Community College, Kalamazoo, MI AA in Communications
LICENSURE &
CERTIFICATION:
Greater
Kalamazoo Realtors Association, State of MI Licensed Realtor 2008
to Present
State
of Michigan Notary Public, Bonded 2004 to Present
State
of Michigan, Licensed Child Daycare Operator 1997
to Present
State
of Michigan, Bonded 2005 to 2010
COMPUTER SKILLS:
Operating
Systems/Tools Windows NT Server/Workstations, Windows 2000 Server/Workstations,
Windows XP, Windows 7, Remote Desktop Connection, VPN Client, & Microsoft
Visual Basic.
APPLICATIONS
SOFTWARE: MS Office Suite
2003/2007 (Excel, Word, Access, Project, PowerPoint, & Outlook), Crystal
Report Writer, Great Plains, and Visio.
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