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JOY JONES

joy.jonesjr@yahoo.com                                                      309 S. Edmond St. • Chicago, Illinois 60001 •

(269) 599-9876________________________________________________________________________________________________________________________

Dynamic professional possessing a proven track record of experience in meeting key goal and growing market share seeks to utilize skills in Strategic Client Relations, Product Configuration, Contract Negotiations, P&L Management, Team Building, Solution Implementation, and Compliance to enhance profitability within a progressive organization.

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SUMMARY:          Resource Management:  Able to adapt to all emergent situations, directing resources where required to meet goals. Maintain well organized teams, cross training all staff to be the most effective. Cultivate awareness and self actualization of personnel, building increased investment in operations by all staff.

Market Development:  Highly experienced in consultative selling; assess client’s true needs and expectations, while building lasting professional relationships. Grow and deepen market channels through careful attention to relationship cultivation, leading to exceptional client base development and retention.

Process Implementation:  Possess a proven ability to anticipate unique requirements or potential roadblocks in all situations. Continually develop back-up plans to minimize downtime and deliver exceptional results; streamline communication and implementation channels to quickly/effectively meet client and organizational needs. 

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SOJOURNER TRUTH DESCENDANT ORGANIZATION,   Chicago, IL                    12/2010 to Present

Director of Public Relations              

• Respond to requests for information from the media or designate another appropriate spokesperson or information source.
• Study the objectives, promotional policies and needs of organizations to develop public relations strategies that will influence public opinion or promote ideas, products and services.
• Plan and direct development and communication of informational programs to maintain favorable public and stockholder perceptions of an organization's accomplishments and agenda.  Establish and maintain cooperative relationships with representatives of community, consumer, employee, and public interest groups.  Prepare or edit organizational publications for internal and external audiences, including employee newsletters and website design.
• Coach client representatives in effective communication with the public and with employees.
• Confer with production and support personnel to produce or coordinate production of advertisements and promotions.
• Confer with other managers to identify trends and key group interests and concerns or to provide advice on business decisions.
• Arrange public appearances, lectures, contests, or exhibits for clients to increase product and service awareness and to promote goodwill.
• Consult with advertising agencies or staff to arrange promotional campaigns in all types of media for products, organizations, or individuals.

QUALITY EASEL MANUFACTURING CO.,   Kalamazoo, MI                                      10/2004 to 10/2010

Chief Executive Officer

Directed 23 staff members and all aspects of operations for this start-up company specializing in the manufacture of picture frames and easels.  Monitored operations to complete from 20 to 40 projects per week.  Delivered products on time with a 97% customer satisfaction rate utilizing ISO techniques.  Outperformed revenue plan by 25%, achieving profitability within 12 months.  Grew client base from 0 to 250 accounts within 8 months.

Business Development:

Identified new market segments and significantly expanded customer base.  Implemented realistic and comprehensive long/short range plans to offer vital leadership through discovery of gaps/needs, developing cost effective solutions to maximize operational efficiency.  Identified and captured key accounts to strategically position organization.  Renegotiated critical agreements with major suppliers, positioning company to compete favorably with other hosted solutions.  Minimize and prevent competitive threats and cancellations by developing and maintaining strong customer relationships while delivering effective sales strategies and creative proposals.  Minimize and prevent competitive threats and cancellations by developing and maintaining strong customer relationships while delivering effective sales strategies and creative proposals.

Marketing & Sales:

Created product presentations and defined retail presence to key retailers.  Interacted with all distribution channels to ensure products met retailer demand.  Negotiated with retailers for prime display and shelf allocation.  Enhanced public image and brand recognition through strategic market development.

Purchasing:

Directed national operations of purchasing and inventory areas to ensure seamless availability to support operational plan; developed a supplier management program.  Identified cost saving opportunities, and performed strategic analysis of projected demand to maintain low overhead.  Worked with merchandising to solve vendor issues/changes, and product additions.

Team Building/Leadership:

Appointed, trained, and created vital teams chargeable for production, marketing, and customer service; designed a clear information system for manufacturing process.  Motivated/encouraged staff, providing positive input and performance feedback.  Determined work flow, communicated policies & procedures, and implemented ongoing training programs.

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WHITE GLOVE CLEANING SERVICE,   Kalamazoo, MI                                              1/2005 to 10/2010

Chief Executive Officer

Directed 22 staff as head of this local company providing dedicated cleaning services.  Ensured thorough and detailed cleaning of clients homes/offices in a prompt manner.  Maintained compliance for this licensed, bonded, and insured organization. 

THE CSM GROUP,   Galesburg, Michigan                                                                      1/2003 to 12/2004

Office Manager

Maintained and updated all General Liability and Workers Compensation Insurance records.

Initiated first contact client relationship processes between owners, contractors, and superintendents; managed inventory control for office and new job site locations.  Maintained and updated data for insurance compliance procedures.  Established and updated all Notice of Commencements and Notice of Furnishings for liability of the organization.

K.I.D.S. INC.,   Kalamazoo, MI                                                                                          3/1997 to 12/2002

Chief Executive Officer

Provided daily care and attention to children ages 6 months to 14 years, working primarily with the State of Michigan on Emergency Placement.  Provided safe transportation to and from local elementary school.  Organized field trips for preschoolers to service agencies, the library, and other “learning” centers to introduce them to the world around them.  Directed and mentored 6 full-time and three part-time staff.  Successfully expanded, developed, and sold business.  Established start-up daycare in accordance with State of Michigan licensing regulations.  Initiated use of puppets and water/sand tables to encourage creativity.  Initiated a morning nursery school program for children not in daily daycare, introducing a teaching curriculum and related activities.  Established summer programs such as swimming, miniature golf, trips to the park, etc.  Implemented computerized bookkeeping to streamline administrative operations.

KALAMAZOO COUNTY FRIEND OF THE COURT,   Kalamazoo, MI      10/1992 to 2/1997

Medical Enforcement Officer

Interviewed and negotiated financial agreements with non-custodial parents, to enforce court-ordered support obligations.  Located absent parents, investigated assets/income, and notified regarding intended legal action.  Documented client medical and insurance enforcement, following up with related parties.  Communicated directly with parents employers, transcribed judgments for referees/judges.  Provided direction/oversight for the development, implementation, administration, and evaluation of the FOC Medical Enforcement Program.

               

HUNTINGTON BANK,   Kalamazoo, MI                                                                         4/1990 to 8/1992

Personal Banker

Performed intermediate duties, supporting branch operations and financial services.  Processed all new client account transactions, assisted clients in their selection of various accounts/services, cross-sold banking products, opened/maintained/closed accounts, performed branched clerical duties, promoted business of the bank by maintaining good customer relations, and referred clients to appropriate staff.  Proactively met with customers to identify their needs and deepen bank relationships.  Maintained current and accurate knowledge regarding all banking roles and practices.  Successfully completed career development programs, including: Personal Banker Workshops, Customer Profiling/Sales Calls, IRA, and FDIC/CTR.  Mentored and trained new account representatives and other branch staff.

               

FIRST OF AMERICA BANK,   Kalamazoo, MI                                                               1/1984 to 1/1990

Direct Banking Specialist

Provided exceptional customer service support and technical assistance via telephony systems.  Ensured strict adherence to policies and procedural guidelines.  Directed call center operations as liaison between clients, supervisors, and staff.  Coordinated interviewing, hiring, and training of customer service representatives.  Developed a system and call scripts to facilitate efficient management of call volume.  Diagnosed improvement opportunities, implementing key training/process to meet goals.  Mentored and enhanced representative sales techniques to drive revenue.

EDUCATION:      

Western Michigan University, Kalamazoo, MI                                                                     BA in Management

Kalamazoo Valley Community College, Kalamazoo, MI                                                      AA in Communications

LICENSURE & CERTIFICATION:

Greater Kalamazoo Realtors Association, State of MI Licensed Realtor                              2008 to Present

State of Michigan Notary Public, Bonded                                                                              2004 to Present

State of Michigan, Licensed Child Daycare Operator                                                            1997 to Present

State of Michigan, Bonded                                                                                                     2005 to 2010

COMPUTER SKILLS:

Operating Systems/Tools Windows NT Server/Workstations, Windows 2000 Server/Workstations, Windows XP, Windows 7, Remote Desktop Connection, VPN Client, & Microsoft Visual Basic. 

APPLICATIONS SOFTWARE:   MS Office Suite 2003/2007 (Excel, Word, Access, Project, PowerPoint, & Outlook), Crystal Report Writer, Great Plains, and Visio.

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