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Director of Operations Resume Format in Word Free Download

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Sofia Martin
309 Annapolis Lane North   ▪   Minneapolis, MN  55001   ▪  763-493-9876  ▪   sofia@4medsystems.com

CAREER OBJECTIVE

Products Marketing/Sales Executive with a progressive organization that recognizes truly outstanding performance and uncommon dedication. Seeking opportunity with potential for career growth.

HIGHLIGHTS of QUALIFICATIONS

Ø  Authorized software reseller-Integrator of EMR, PACS, kiosk, patient portal & e-billing solutions.
Ø  Certified Nuance Dragon Naturally Speaking Medical voice recognition reseller-consultant.
Ø  Extensive experience in the development of business plans for the generation of new product launches.
Ø  Project management experience associated with coordinating IT activities between multiple vendors.
Ø  Experienced developer of both Corporate and Independent product and service reseller channels.
Ø  Creative thinker and developer of innovative marketing campaigns that create market awareness.
Ø  Accomplished in National Sales and large opportunity technical sales development & closing.
Ø  Trained in the use of broadcast email marketing and webinars to provide opportunity identification.
Ø  Trained in the use of social media marketing tools to expand conventional Sales & Marketing efforts.
Ø  Adept at marketing SAAS software within a cloud and establishing complimentary channel partners.

Highly proactive, creative problem solver who thinks "outside the box" to deliver outstanding results

PROFESSIONAL EXPERIENCE

4Med Systems, Inc., Maple Grove, MN                                                                                   2007- Present

Director Of Operations/Sales

Management and Administration

  • Manage and direct all operations for this Medical software and equipment products company.
  • Establish reseller licenses for electronic medical record and digital radiography product lines.
  • Establish reseller licenses software plug-ins to facilitate specialty-specific workflow requirements.
  • Establish reseller licenses for software staging and warranty programs for servers and computers.
  • Establish reseller license s for network installation and ongoing support on a National basis.
  • Create and maintain database lists of Medical, Vision, Chiropractic, Dental and Veterinary offices.
  • Design and distribute all marketing materials, including web site and broadcast email programs.
  • Supervise the generation of purchase orders, invoices, receivables collection and bill payment. 
  • Negotiate National marketing and buying group contracts to facilitate sales Sales/Marketing efforts.

Sales/Marketing

  • Develop yearly Sales and Marketing Plan, with clearly identified requirements to reach goals.
  • Join, attend and display at Industry Trade Shows to market 4Med Systems products and services.
·         Conduct personal interviews with clients and use consultative selling to define their requirements.
·         Prepare and present all quotes, including integration components between different products.
·         Execute strategic selling process to move opportunities through the pipeline to the point of close.
·         Serve as principal project manager to deliver both products and services on an integrated schedule.
·         Provide 1st  & 2nd tier technical support functions in relation to ongoing product-service requirements.
·         Generate over 100% sales and profit growth 2009-2010 in a challenging economic environment.
·         Develop and manage a team of Independent Dealers to sell and support product sales and installation.
·         Identify and solicit to venture capital resources to support ongoing requirements 2007-to present.

Sofia Martin                                     page two

4Site Systems, Inc., Brooklyn Park, MN                                                                                  2000--2007

Director Of Operations/Sales                                                                                              

Management and Administration

  • Managed and directed all operations for Graphic Arts software and equipment solutions company.
  • Established reseller licenses for variable imaging and print process workflow software solutions.
  • Attended training and became certified for Quark DMS and MediaBank digital asset management.
  • Attended training and became certified for Exstream, GMC, and Pageflex variable imaging software.
  • Attended training and became certified integrator for EFI Storefront and TR Systems RIP systems.
  • Established reseller licenses for Hitachi, MGI, Okidata, Nipson and Xante printer equipment lines.
  • Established relationships with National associations to attend and speak at their trade shows.
  • Provided technology presentations at AIIM, DMIA, PIA-GATF and Xplor National conventions.
  • Designed and distributed all marketing materials, including web site and broadcast email programs.
  • Supervised the generation of purchase orders, invoices, receivables collection and bill payment. 

Sales/Marketing

  • Developed yearly Sales and Marketing Plan, with clearly identified requirements to reach goals.
  • Joined, attend and displayed at Industry Trade Shows to market 4Site Systems products and services.
·         Conducted personal interviews with clients and use consultative selling to define their requirements.
·         Supervised the quote generation, including the integration of products to facilitate custom workflows.
·         Executed strategic selling process to move opportunities through the pipeline to the point of close.
·         Served as principal project manager to deliver both products and services on an integrated schedule.
·         In 2004 was the largest reseller of Pageflex software in the World, more than Xerox Corporation.
·         Sold first integrated MediaBank – Pageflex package to Gannett to create their on-demand program.
·         Sold first Nipson continuous VariPress in the US at a price tag of over $600,000 to local company.
·         Developed and managed a team of sales and service representatives to sell and support product sales.
·         Identified and solicited to venture capital resources to support ongoing requirements.2000-2007.       
·         Company sold to Identisys in July of 2007 and kept the rights to the 4Med Systems business plan.

United Healthcare Corporation, Edina, MN                                                                              1997-2000
Director of Print Services – IT Services
·         Supervised and managed all print programs with an overall spend of over $150,000,000.
·         Supervised a staff of 16 and took their efficiency rating from 82% to 99.8% in first three years.
·         Negotiated and executed National contracts with all print suppliers to consolidate vendors.
·         Created vendor rebate program that generated $1,200,000 in additional unbudgeted revenue.
·         Created digital on-demand program for enrollment collaterals that saved $17,000,000 a year.
·         Principal architect in the design of PrintCare, their internal system to support digital print.
·         Built internal marketing/sales staff to convince independent health plans to convert to digital.
  • IT systems created to facilitate this process included:
1)      STEP collateral design and storage system
2)      Job Central print estimating and production system
3)      PrintCare automated fulfillment system
4)      SCI standard contract issuance system
5)      On-line charge reporting system
  • Areas of responsibility included print procurement, inventory management, order management, and health plan management, along with development of an overall Corporate strategy plan for Print IT Systems Integration.  Reduced Corporate print expense by over 25%. 
Sofia Martin                                     page three
 
Moore Graphics Services, Minneapolis, MN                                                                             1995-1997

Director - Commercial Marketing/National Estimating & Pricing                        

  • Had P&L responsibility for two commercial plants in Dallas, Texas and Windsor, Connecticut, 
and commercial work out-sourced to vendors.
  • Developed strategic and operational business plans, developed and presented commercial training programs for both Moore Graphics Services and Moore Business Forms Sales Representatives, created and supported samples program, developed outsourcing policies and procedures, and communicated business line needs to the Executive Committee.
  • Designed marketing material and worked trade shows for targeted vertical commercial markets: Healthcare, Insurance, Financial and Network Marketing.
  • Supervised Corporate estimating department for all product lines and Dallas, Texas and Windsor, Connecticut. 
  • Created and supervised large and package bids and government bid programs along with commercial outsourcing, with 16 direct reports and 4 indirect reports.
  • Developed plan to consolidate all plants from three separate operational systems to one uniform estimating, quotation, order submittal, production and billing process.
  • Created national rates and standards for all pre-press, press, bindery and finishing functions and interacted with product line Marketing departments to create financial models for products and services being developed.
  • Appointed to commercial management committee designed to improve product line profitability as well as barrier removal team for reduction of DSO Billing issues.
  • Member of National Pricing Society and attended numerous industry trade shows/seminars associated with commercial printing trade issues and estimating as a business strategy.  

ADDITIONAL EXPERIENCE:

UNISOURCE, Dayton, OH                                                                                                     1994-1995
Paper Sales Representative
·        Re-instated 25 accounts in the first 6 months that generated over $250,000 in new business. 
Formpro Printing & Recycling, Dayton, OH                                                                              1987-1993      
Founder/Owner
·         Developed over 600 customers that generated over $650,000 in sales.
Reynolds & Reynolds, Dayton, OH                                                                                          1983-1987
Manager, Outside Printing, Marketing                                                                               
·        Outside Printing functioned as a profit center; generated $4 million in sales $1 million in profit.
R.R. Donnelley and Sons, Chicago, IL                                                                          1981-1983
Catalog and Tabloid Division; Sales Representative                                                         
·        Territorial responsibility was North and South Carolina.  Exceeded new business quota requirements.

EDUCATION

eCommerce Executive Business Management Program, University of St Thomas
Kellogg Executive Business Management Program, Northwestern University
Bachelor of Science in Business and Marketing, The Ohio State University                                                
Certified Pharmaceutical Sales Representative, NAPSRX #563862008 (March, 2008)

Miller Heiman Strategic Selling, RR. Donnelley and Sons, (April – Sept., 1981)


References will be furnished upon request.


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