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Team Building
Everest College
– Salt Lake City DeVry University
– Sandy
Sacramento , CA
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Nataly Baker
(801)
576-9876
309
Brewster Drive · Draper, UT
84001
nataly@aol.com
MANAGEMENT PROFILE
Employee Development ● Team Building
An innovative, results oriented motivator,
with an MBA and an extensive background in corporate training, business
development, team building, workforce management, marketing, business analysis,
and; offering honed abilities in MS Word, Excel, Access, PowerPoint and
multi-tasking while coordinating efforts between various levels of management
and departments. A dedicated professional with a proven track record of
accomplishment on reaching goals under tight deadlines. Acknowledged as having
exceptional communication and organizational talents and one who can always be relied
upon to exceed expectations.
CORE COMPETENCIES
Counseling & Coaching Negotiation Performance
Reviews
Time & Behavior Management Policy
& Procedure Administration Motivation
Conflict & Dispute Resolution Cross-functional
Team Coordination Blended Learning
PROFESSIONAL
EXPERIENCE
Claims
Specialist 2008
to 2/2011
United
Insurance Group – Orem , Utah
·
Facilitated training and mentoring for
staff, with strong focus on settling injury cases.
·
Developed budget proposals and utilized
pro-active measures to reach resolutions well within the budget
·
Counseled and directed staff members on
how to perform proper investigations in complex liability cases.
·
Key staff member for negotiating and resolving
the most complex injury cases for the entire office.
·
Expertise in supervising activities of
defense counsel in effectively and efficiently resolving litigated cases.
·
Demonstrated innovative conflict
resolution skills through the negotiations process with plaintiff attorneys.
·
Implemented and utilized time management
and detail-oriented skills on a daily basis.
·
Acted as a critical member of the claims
staff to achieve combined ratios of 55-58 every year.
Director
of Marketing
2008 to present
Draper
Chamber of Commerce - Draper, Utah
·
Spearheaded the fund raising campaigns
for the 2009 year.
·
Actively promoted the Fall 2008 South
Valley Business Expo.
·
Dynamically established and built
business and community relationships through the effective use of verbal and
written communication.
·
Escalated the business membership in
Draper Chamber throughout Salt Lake and Utah
Counties
·
Revitalized local involvement through the
renovation of the historic Fitzgerald House in the city of Draper
·
Established “Keys to the City” program
to strengthen the local economy.
·
Unfaltering commitment to the betterment
of community
Adjunct
Business Instructor
·
Appointed as a team lead and acting
department head for the business department. – Everest
·
Acknowledged as an expert in the field
of adult education and career development
·
Generated high
levels of instructor proficiency through continuing education and the
attendance of professional development seminars.
Nataly Baker ●
Page 2
·
Positively impacted both students and
colleagues through detail orientated lesson preparation designed to maximize
the learning environment.
·
Proficiency in blended learning
·
Recommended and implemented improvements
to the curriculum to serve the needs of graduating students, new entry students
and the enrollment demands of the college.
·
Well versed in instruction across a
broad array of departmental course offerings.
Policy
Service Manager
2007-2008
Prime Insurance – Sandy , Utah
·
Improved customer satisfaction and
employee competencies through the creation and implementation of a standardized
training manual and employee development and training programs.
·
Prepared and presented departmental
goals on a weekly basis
·
Dramatically enhanced employee
productivity and performance through the design and presentation of
productivity tracking reports
·
Excellent verbal and written
communication skills including the ability to build successful productive
relationships with staff members within the department.
·
Creative incentive programs resulted in increased
morale, initiative and productivity
·
Demonstrated time management and
detail-oriented skills.
Claims
Analyst 2005-2007
American Family Insurance - South
Jordan, Utah
·
Recognized as an expert negotiator with
proficiency in conflict resolution.
·
Consistently attained closing rations on
resolution of cases above 100 percent
·
Acted in a key role to improve the
profitability of the organization
·
Coordinated the activities of both
coverage and defense counsel towards successful resolution on
complex cases
·
Mentor
Multi-Line
Adjuster 2004-2005
Continental Western Group – Meridian , Idaho
·
Profitably resolved insurance claims
across multiple areas of risk
·
Performed both in house, as well as,
field investigations
·
Extensively researched and evaluated OSHA
safety requirements to reduce future exposures
·
Successfully directed the activities of
both coverage and defense counsels
Independent
Consultant Risk Management/ claims 2000-2004
·
Stellar reputation for providing
exceptional service
·
Instrumental in instructing staff
members on proper rules of fair claim practice and investigation techniques.
·
Consulted on a contract basis for
Fortune 500 insurance companies
·
Investigated workers compensation cases
involving multiple issues of apportionment, rehabilitation and subrogation.
·
Coordinated with other units/departments
to facilitate special requests and resolve workflow issues
·
Adept at performing both in-house and
field investigations for commercial and personal lines insurance
EDUCATION
& CERTIFICATIONS & ASSOCIATIONS
Masters
of Business Administration· Major: Management
· Golden Gate
University , Sacramento , CA
Bachelor
of Science · Major:
Finance · Brigham
Young University ,
Provo , UT
INS · Major: General Insurance ·
Insurance Institute of America
AIC · Major: Associate in Claims ·
Insurance Institute of America
Life
and Disability · State
of Utah
Litigation Management Council
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