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Teresa Tolbert

                                                                                          teresa.tolbert@gmail.com, (802) 874-9876

Career Profile

To acquire a position that will allow me to use my technical connectivity and administrative experience to improve business relationships and productivity, while enhancing my skills through training and the use of existing and new technologies.

Summary of Qualifications

·         To acquire a position that will allow me to use my technical connectivity and administrative

·         my skills through training and the use of existing and new technologies. Summary of

      co-location project IT /staff consolidation

·         my skills through training and the use of existing and new technologies. Summary of

      co-location project IT /staff consolidation

·         To acquire a position that will allow me to use my technical connectivity and administrative

·         co-location project IT /staff consolidation co-location project IT /staff consolidation co-location project IT /staff consolidation

·         my skills through training and the use of existing and new technologies. Summary of

Work Experience

Director of Information Technology Infrastructure (2008 - Present)

Responsible for leading and creating the long and short term strategies for World Learning’s Infrastructure. Oversee day to day supervision of the Infrastructure team, which manages network, servers, desktops, telephones and the help desk. Serve as a member of the IT Management Team, working with the CIO and direct reports to lead the IT organization. Ensure the security of the IT infrastructure. Install, configure, troubleshoot and maintain a network, server and desktop environment. Work with outside vendors to provide support for the World Learning Infrastructure environment. Recruit, coach and mentor junior members of the Infrastructure team. Perform Project Management functions for the Infrastructure projects. Implemented Microsoft exchange server and managed project to virtualize server infrastructure. Create, track and reconcile budget expenditures. Oversaw complete organization network upgrade and co-location project IT /staff consolidation.

Network Manager

World Learning, Inc, Brattleboro, VT (1999 - 2008))

Responsible for all LAN/WAN infrastructure (connectivity, wiring, wireless, WAN circuits) at the Vermont campus and four remote sites. Managed and maintained 38 Windows/Linux servers, including servers in Vermont and remote sites. In charge of Internet and Network security, which included management of Firewall, Bandwidth Shaper, VPN connectivity and Windows 2000 Active Directory. Performed level 3 troubleshooting of network and desktop applications for desktop support and educational technology groups. Handled all data backup and recovery. Acted as IT liaison to all Washington DC offices, which includes quarterly visits to those sites. Installed and operated the Odin POS system server and cash registers for the dining service.

·         Was the main technical project manager for a number of key infrastructure projects including, the installation of new server room, complete network Infrastructure overhaul (2000), installation of Firewall and Antivirus software, and phone and infrastructure upgrade to Cisco Call Manager (2006). Executed Mitel SX200 PSTN PBX and currently act as backup for Cisco Call Manager VoIP telephony system.

·         Promoted to Director of Information Technology Infrastructure.

Teresa Tolbert                                                                                              Page 2

                                                                                                                                               

Work Experience Continued

Technical Services Manager

Fetter Logic, Inc. – Denver, CO (1998 - 1999)

Worked on network design and integration strategies for technical rollouts within high pressure and highly demanding Securities industry. Supervised technical scheduling and implementation of all company projects, upgrades and rollouts for clients. Good working knowledge and troubleshooting skills in configuration of IP connectivity, Cisco and 3Com routers and switches and wide and local area networks. Operated and sustained multiple wide area network connections (Frame Relay, Point to Point, and ISDN) and software configurations of connectivity hardware for highly demanding clients within Securities Industry. Integral in planning, installation, and administration of Windows NT and Novell server architecture,  Exchanged E-mail and Microsoft Proxy server in both on-site/in-house and client/remote environments. Created support infrastructure to provide technical assistance through a support line, to reduce client downtime during busy market hours. Consulted with project managers in regard to planning, procurement and technical design for all Fetter Logic projects. Performed all administrative tracking functions for all technical staff members including approval of expense reports and timesheets. Evaluated systems and designed networks for client organizations.

Education

Bachelor of Science: Mass Communication, Minor: Anthropology

Illinois State University, Chicago, IL (1991)

Technical Experience

Hardware - Various manufacturers of Servers, Desktop and Laptop PCs (Gateway, HP, Dell)  Cisco, Nortel, and  3Com Routers and Switches, Watchguard Firewall. Adtran communication equipment, Mitel PBX, IBM POS

Software - Symantec Antivirus Corporate Edition, Veritas Backup Exec, Microsoft SQL Enterprise Manager, Microsoft Office Suite, Mozilla Thunderbird and Firefox, Visio

Operating Systems - All Versions Windows, Ubuntu Linux

References: Available Upon Request

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