Desktop Support Technician Resume Layout Format in Word Free Download -->

Desktop Support Technician Resume Layout Format in Word Free Download

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Joy Walding
309 Wendover Cove
Olive Branch, MS 38001
                                (H) 662-890-9876                               e-mail – joywalding@centurytel.net

Objective:    Information Technology position where 10 years of IT experience with strong analytical, technical, communication, and problem solving skills will add value
Skills:           Installation, Configuration, and Troubleshooting

Network
                               
                             TCP/IP                                                                      Wi-Fi
                                Subnetting                                                       Security
                                Routing Protocols                                                FTP
                                Ethernet                                                                 Routers
                                Cisco IOS                                                              Hubs and Switches
                               
Hardware
                               
                             Compaq desktops and laptops                             Dell desktops and laptops
                                HP desktops and laptops                                   PC Hardware Build and Support
                                HP Printers                                                            Winterms                                                              

Software
                               
                             Microsoft Office All Versions
                                Microsoft Windows All Versions
                                SQL Server 2008                                            Remedy Ticketing System
                                Microsoft Access All Versions                         Microsoft Visio
                                Java programming                                                Visual Basic 2008
                                Visual C# Programming                                       PHP, ASP.net, HTML, VB Script

Job Responsibilities:

                                End User Support                                                                Network Support
                                Server Backups                                                    System Administration
                                Help Desk                                                              Customer Service


Certifications:     A+     May 2000                                   
                             MCP  January 2001

Education:             Northwest Mississippi Community College  2005 – 2008
                                University of Mississippi 2008 – Present
                             Expected Graduation Date: Fall 2011
                             Major: Management Information Systems  
                             Overall GPA 3.5/4.0
                        Skills Acquired: Systems Analysis and Design  Strategic Management                         
                              Supply Chain Management                            Visual Basic.Net                                                                                                                          
                              C#.Net                                                            ASP.Net
                              Java                                                           Database Management       
                              PHP                                                                          SQL
                     



Joy Walding
Resume
Page 2


Experience:           CompuCom                                                           Memphis, Tn
                             Desktop Support Technician
                             September 2010 to Present
·   Providing IT support, to include planning, software and hardware configuration to a staff of over 1000 end-users
·   Providing support by phone, onsite, and through remote connection
·   Testing of computers and ensuring that computer systems are functioning properly
·   Physical setting up of computers and software system installation for various computer applications and programs
·   Identifying and solving any problems that  affect  computer operating systems
·   Networking and connecting computers within the same organization to enhance       communication
·   Maintaining other computer peripheral devices such as printers and solving printing problems if they arise
·   Setup AS/400 server for tape backups

                       
                             Docuswift Imaging                                 Olive Branch, MS
                                Technical Support Manager / General Manager
                                December 2001 to August 2010
·         Manage IT operations with focus on network and end user support
·         Trouble-shoot company designed applications
·         Implement and maintained all customer equipment and software
·         Process all customer data using company designed, customer specific software
·         Ensure project compliance with customer specifications

Venture Technologies                                         Jackson, MS

                                Systems Engineer II
                                November 1999 to December 2001
·         Repaired desktop and laptop computers in a depot environment
·         Assisted with the setup of wide area and local area networks
·         Onsite support for applications, network, and hardware in business and clinical environment
·         Monitored the Network Operations and Data Center




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