Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Wharton School Philadelphia , Pennsylvania
Cheney , Washington
Download Resume Format
Twenty-plus years experience as a highly effective,
detail-oriented course developer; Software Trainer, and Help Desk Analyst
(Levels I & II) – all at the end-user level. Superb communications and
inter-personal skills combined with a creative talent for needs-based course
development and delivery - ensuring employee/client proficiency in accordance
with company goals. As well, I am a Master Certified (MOS) Microsoft Office
Trainer.
EXPERIENCE
CapGemini
(Contract) ITT Corporation North
America (05/2011 – Present)
Level
II – Desktop Support
As a team member on a multi-national company-wide
email/active directory migration team my responsibilities were diverse.
Responsibilities included the manual migration of machines and email accounts
as well as the troubleshooting of scripted migrations. In addition, the
configuration of Blackberrys and email (OUTLOOK) profiles; and the usage of the
Active Role Server (ARS) to add and remove objects in different forests within
active directory were also part of my duties.
Most of this was done remotely.
Bayer
Corporation, Contract Pittsburgh, PA (05/2006 – 06/2010)
ADT
North America, Contract Jacksonville , FL
Bilingual (French/English) Helpdesk
Technician
·
Conduct frontline
resolution of IT needs, including SAP ,
Virtual Private Networking (VPN), Windows NT, some Oracle, Lotus Notes, various
Enterprise
·
Managed FCR of
other PC needs such as those required for: VPN, Exchange Server, Novell Client,
Windows, Internet Explorer, Master Mind, and Oracle.
·
Performed varying
degrees of troubleshooting as well as Password and MS Office software needs
(including the Outlook mail client) resolution.
Business/Software
Applications Instructor
Remington College, Contract Jacksonville,
FL (1/2005 – 4/2005)
Cittone Institute Mt.
Laurel, NJ (7/2001 – 4/2004)
DPT Business School Philadelphia, PA (2/2000 - 5/2001)
Bilingual Software Training and Support
Specialist
Software
Training Consultant, New Horizons Montréal,
QC (09/1995-09/1996)
Productivity
Point International Montréal,
QC & Hartford, CT (10/1996-9/1999)
Developed and implemented needs-driven
training programs in E-Commerce/Marketing, Business Computer Applications,
Computerized Business Accounting, and Medical Office Administration.
· Courses
included: Microsoft Office Professional (Word, Access, Excel, and PowerPoint),
Quick Books, Practical Business Math, Beginning and Intermediate Accounting,
Supervisory Management & Human Relations as well as Legal Aspects as they
pertain to Medical Assisting.
· Created,
customized, and delivered needs-based training programs for corporate clientele
in applications, including Microsoft Office Suite, Maximizer, MS
Exchange/Outlook, Lotus Notes, GroupWise,
L, and VBA programming for Access
and Excel.
· Performed
educational needs assessments, provided client support and training in
Microsoft Office, Lotus Products (Notes and SmartSuite), Corel Suite
(WordPerfect Quattro Pro and Paradox), Exchange, Maximizer, and customized
office tools.
PC Support Specialist Concordia
University, Montréal, QC (1990-1995)
· Provided instruction
and support for a variety of software applications, including: dBase III Plus,
MINITAB, SPSS, SAS, InMagic, FileMaker Pro, PageMaker, QuarkXpress, running in
IBM PC, MacIntosh, and VAX/VMS environments. – also consulted on system
acquisitions and Internet utilization.
EDUCATION
Sept. 89 -
June 93 Concordia University
– Montreal , QC
B.A. English Literature, Specialization
Final
Grade Point 3.0
Jan. 89 -
May 89 Champlain
College – Longueuil , QC
Introduction to Computer Usage
Final Grade:
93%
Sept. 87 - Dec. 87 Champlain
College – Longueuil, QC
Bookkeeping for small business
Non-Credit Course
Sept. 81 -
Dec. 81 McGill University
_ Montreal , QC
Continuing Education Program
French Language Course, Level 3 (Business
Usage)
Final Grade: 74%
Jan. 72 -
June 72 University
of Pennsylvania
Community Wharton Education Program
Courses of study: Business Law and Accounting
June 69 -
March 70 Eastern
Washington State College
Course of study: Major in Music and Drama French minor
MAJOR
PROJECTS
|
ITT (May 2011 - )
BouClair, Inc
(Montréal)
(Jan 96)
|
Active Directory/Email Migration & Separation Team
– Migration and separation of over 10000 users into three separate companies…
Windows 3.1 to Windows 95
including WordPerfect 6.1 & Lotus 5.0
|
|
Nortel
(Spring 97)
|
MacIntosh to Windows NT/Windows 95 Project including Excel & Word 95, Microsoft
Exchange & Windows95
|
|
Wyeth-Ayerst (NY
& Montréal)
Rollout (7/97 –
4/98)
|
Windows 95,
Office 95 and Groupwise
|
|
Banque du
Development
|
Windows 95,
Office 95
|
|
FDIC (
Rollout (5/98 –
7/98)
|
Windows 95,
Office 97
Rollout DeskSide
Help
|
|
Bristol-Meyers
Squibb (
(1/99 – 8/99)
|
Windows 95,
Office 97, Netscape Calendar & Mail Rollout [8/98 – 1/99]
|
|
RR Donnelly (Old
-Phase I (3/99)
- Phase II (8/99)
|
Y2k InfraStructure Project
Consisted of Windows 95, Office 97 & Lotus Notes
|
|
Pfizer – (
Rollout (July 99)
|
Microsoft Outlook 97
Rollout & Desktop Support
|
Additional
Training Capabilities in the following technology:
|
Databases
|
|
|
|
Access 2.0, 95 thru
v.2007
|
Advanced &
Macros
|
Bristol-Meyers Squibb,
Southern New England Telephone, FDIC, Wyeth-Ayerst & Nortel
|
|
Access 97
|
Introduction to VBA
Programming
|
Various
|
|
Lotus Approach [96
& 97]
|
Intermediate
|
|
|
Spreadsheets
|
|
|
|
Excel 5.0, 7.0
& 97 thru v.2007
|
Advanced &
Macros
|
Bristol-Meyers
Squib, Nortel,
|
|
Corel Quattro Pro
|
Advanced
|
|
|
Lotus
|
Advanced
|
BouClair [Montréal]
|
|
|
|
|
|
Word Processing
|
|
|
|
Word 6.0, 7.0,
& 97 thru v.2007
|
Advanced
|
Wyeth-Ayerst,
Bristol-Meyers Squibb, Banque du Development Corporation [Montréal]
|
|
Lotus Ami Pro
|
Intermediate
|
|
|
Corel WordPerfect
|
Intermediate
|
BouClair [Montréal]
|
|
|
|
|
|
Presentation
|
|
|
|
Powerpoint
|
Advanced
|
Varied
|
|
Document Management
Systems
|
|
|
|
Lotus Notes
|
Advanced
|
Varied
|
|
|
|
|
|
Personal Information Management
|
|
|
|
Microsoft Outlook
|
Advanced
|
New Britain School
Board [CT] - Nortel [Montréal]
|
|
Netscape Mail &
Calendar
|
Advanced
|
Bristol-Meyers
Squibb
|
GroupWise
|
Advanced
|
Wyeth-Ayerst
|
|
Lotus Organizer
|
Advanced
|
varied
|
|
Maximizer 97is
(PIM…similar to Gold Mine)
|
Advanced
|
Option Retraite [Montréal], Beaubien-Levesque Investissements &
Banque Laurientienne
|
|
ECCO Pro
|
Advanced
|
Productivity Point
International – Montréal (Sales Team)
|
|
Act! 3.0
|
Advanced
|
Varied
|
|
|
|
|
|
Web Related
|
|
|
|
Internet Explorer
|
Advanced
|
SteelCase Canada
|
|
Netscape Communicator
|
Advanced
|
Bristol-Meyers
Squibb
|
|
Front Page, Hot Dog
& HTML Programming
|
Advanced
|
Varied Clientele
|
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