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Elin Haynie

309 Greenbriar St.§Opelika, AL36001§ (334) 740-9876§elin.haynie@gmail.com

Cleared for TOP SECRET information and granted access to SENSITIVE COMPARTMENTED INFORMATION by the Department of Defense.

DOD 8570 Compliant: Security+

Work History	ITT - Systems Division                                 Computer Support Technician II		Maxwell Air Force Base, AL April 2011- November 2011
	§  Completed base-wide rename of computers (~8000 systems) to allow migration to AFNET. §  Trained students at International Officer School, Air War College, and Air Command Staff College in the use of MS Office 2010. §  Responsible for interfacing with the customer about computer based issues for the Maxwell Support Division. §  Correctly and accurately install, maintain, test andrepair a wide variety of PC hardware and software issues. §  Knowledge and skills are requiredto operate, program and maintain related equipment to include test equipment, measuringdevices and software tools. §  Apply computer systems administration skills to install, operate, maintain,and update computer hardware, software, and services, to include operating system upgrades. §  Process, document, and coordinate resolution of trouble calls from Workgroup Managers(WM) and Functional System Administrators (FSA). §  Perform system resource management,user accounts, backups, and load capacity management. §  Install, implement, configure, andmaintain functional system components. §  Administer local functional and connectivitytesting to ensure continuing operability, provide ongoing optimization and problem solving support, and recover systems from malfunctions. §  Perform installation of high-end hardwareplatforms and software applications. §  Research and recommend high-performance upgrades asrequired. §  Recover data and solves user problems arising from any system failure.
	623d Air Operations Center                         Desktop Support	Hurlburt Field, FL July 2009 – July2010
	§  Worked with floor personnel to ensure connectivity to network. §  Setup and maintained video teleconference equipment. §  Setup and maintained VoIP phones for floor personnel. §  Correctly and accurately installed, repaired a wide variety of PC hardware and software issues. §  Applied systems administration skills to install, operate, maintain, and update computer hardware, software, and services, to include operating system upgrades. §  Performed system resource management,user accounts, and backups. §  Installed, implemented, configured, andmaintained functional system components. §  Recovered data and solves user problems arising from any system failure.

	Alabama Air National Guard                         CyberTransport Technician	Dothan, AL October 2006 - Present
	§  Administer computer resources including servers, workstations, laptops, printers and multimedia equipment. §  Responsible for configuring and trouble-shooting all Cisco routers, switches, and other associated LAN/WAN network components. §  Experience in designing and implementing IP networking. §  Implement and support Windows 2000/2003 Active Directory, DNS, Exchange, DHCP, IIS, Print, and Update Servers based on customer requirements.

Education	Jacksonville State University                               Educational Specialist   MAJOR: School Counseling Jacksonville State University                               Master of Science  MAJOR: School Counseling Auburn University Bachelor of Science MAJOR: Molecular Biology	Jacksonville, AL 2003 Jacksonville, AL 2000 Auburn, AL 1997
Special Skills	§  Operating Systems - Windows /XP/Vista/7, Linux, Cisco iOS §  Networking - X.25, Frame Relay, FDDI, ATM, Ethernet, SONET, SMDS and 802.X. Protocols including TCP, IP, UDP, IPX, SPX, OSI, SNA, DNA, ARP, BGP, GGP, IGRP and EIGRP. §  Programming Languages –  L; CSS; XHTML §  Applications - Microsoft Office Suite, Macromedia Dreamweaver,  Adobe Pagemaker, Caere OmniPage, Exchange Server 2003, Sharepoint §  Other – Joomla! Content Management System and most internet search engines.
Professional Presentations	Alabama School Counseling Association Professional School Counselors and Technology: Making STI Work for Your School Counseling Program Alabama Educational Technology Conference                                         The Use of Technology in School Counseling Georgia Educational Technology Conference                                             The Use of Technology in School Counseling	Huntsville, AL 2007 Birmingham, AL 2005 Macon, GA 2004

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