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Anna  Starnes

Email - anna@yahoo.com

                                                                       

309 Michelle Drive        Clifton Park, NY           (518) 557-9876              Cell (518) 435-1230

Objective:       To attain a position in the IT/Software Development field.

Education:       Western New England College, Springfield, MA  - Graduated in December 2008 

                        Major: Information Technology

                        Honors/Achievements in college:

·        Founder/President of college anime club – 4 years

·         Member of drama club – 4 years

·        Guest Speaker on “Cyber Security” for SENIORNET

Scotia Glenville High School, Scotia, NY -             Graduated in June 2004

HS GPA: 3.44

Honors/ Achievements in high school:

·         Honor roll student all four years in high school

·         Attained a varsity letter in wrestling, volleyball, track/field

·         Member of Spanish Club, Chess Club, Drama Club and the G.I.V.E volunteer program

Computer Skills: MS Office 03 and 07, JAVA, PERL, SQL, XHTML, Batch and VBS scripting, VMware, VirtualBox

Relevant Courses: Net/System Admin, Database, Web development, Criminology, Cyber Crime

Experience:    TEKsystems – Momentive Performance Materials

                        Desktop Support                                     December 6^th ,2010 – January 1^st,2011

·         Imaging and installation of computers as part of large scale tech rollout

·         Provided Tier 2 assistance

·         Repair/replacement of bad computer hardware

Contact: Kevin McCollam (518) 209-1506

Consilium1 – GE Global Research Center

                        Tier 2 Analyst                                     February 1^st – June 11^th, 2010

·         Imaged, Installed and configured workstations, printers for all users

·         Troubleshot any Tier 2 windows issues

·         Wrote scripts to automate install process

·         Changed passwords and user accounts with MS Exchange

Contact: Ed Duane (518) 387-4235 (Project Supervisor)

                         Office of Information Technology at Western New England College

Helpdesk Worker, Technician                       September 2007 to December 2008

·         Provided helpdesk assistance

·         Installation and repair of pc’s, laptops, etc. for students and staff member

·         Started as an intern but was promoted to technician

Contacts: Michael Long (413)796-2200, Kevin Gorman (413) 796-2151

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