Customer Service Resume Details Format in Word Free Download -->

Customer Service Resume Details Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
309 Monroe Rd, Charlotte, NC 28001·706-688-987.·kylie@hotmail.com
Kylie Whitehead
Objective
To find permanent, full time employment with company with growth opportunities
Experience
April 26, 2011 - Present
Convergys
Charlotte, NC 28211
Customer Service & Problem Resolution Representative II
§  Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services.
§  Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
§  Listen attentively to customer needs and concerns; demonstrate empathy.
§  Clarify customer requirements; probe for and confirm understanding of requirements or problem.
§  Meet customer requirements through first contact resolution.
§  Confirm customer understanding of the solution and provide additional customer education as needed.
§  Prepare complete and accurate work and update customer file.
§  Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
§  Effectively transfer misdirected customer requests to an appropriate party.
§  Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
§  Participate in activities designed to improve customer satisfaction and business performance.
§  Occasionally use decision-support tools to answer questions.Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
§  Offer solutions to issues that are often non-standard/non-routine and require some clarification.
§  Maintain broad knowledge of client products and services.




March 2010 – March  2011
Advantage Sales & Marketing
Rome, GA 30165
Lead Event Specialist
§  Study product materials to develop product knowledge
§  Review event schedule
§  Complete call reports and timesheets
§  Attend training materials
§  Check voice mails, emails
§  Calls with supervisor/others as needed
§  Engage the consumer by creating brand awareness and enthusiasm
§  Dynamically and aggressively sell product to consumers
§  Sample product to consumers (may include cooking)
§  Move around cart area to approach customers within 10 feet of cart and engage them in a professional manner which generates enthusiasm for the product and the event
§  May be required to expediently escort customers from cart location to other locations within store to obtain product

June 2008 – June 2009
AT&T Wireless
Cedartown, GA
Customer Service Representative
§  Answer customer calls
§  Assist customers with porting (transferring) mobile dialing numbers from old service provider into AT&T’s mobile network
§  Answer customer calls
§  Provide customer care to customers, store agents and outside vendors

April 2008 – January 2008
R.H. Donnelley
Morrisville, NC
Data Entry Operator
§  Enter Storefront Profile Forms (DexKnows, AT & T, Embarq)
§  Research Customer Websites for Pertinent Storefront Information to give customer details to make smart buying decisions
§  Update Storefront Profiles with Revised Customer Content
Education
April 1989 – November 1991
Durham Technical Community College
Durham, NC
Associate in Applied Science Paralegal Technology

References
References are available on request.



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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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