Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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309 Monroe Rd, Charlotte, NC 28001·706-688-987.·kylie@hotmail.com
Kylie Whitehead
Objective
To
find permanent, full time employment with company with growth opportunities
Experience
April
26, 2011 - Present
Convergys
Charlotte,
NC 28211
Customer Service & Problem
Resolution Representative II
§
Interface with customers via inbound
or outbound calls or the Internet for the purpose of resolving routine problems
with products or services.
§
Greet customers in a courteous,
friendly, and professional manner using agreed upon procedures.
§
Listen attentively to customer needs
and concerns; demonstrate empathy.
§
Clarify customer requirements; probe
for and confirm understanding of requirements or problem.
§
Meet customer requirements through
first contact resolution.
§
Confirm customer understanding of
the solution and provide additional customer education as needed.
§
Prepare complete and accurate work
and update customer file.
§
Communicate effectively with
individuals/teams in the program to ensure high quality and timely expedition
of customer requests.
§
Effectively transfer misdirected
customer requests to an appropriate party.
§
Contribute ideas on ways to resolve
problems to better serve the customer and/or improve productivity.
§
Participate in activities designed
to improve customer satisfaction and business performance.
§
Occasionally use decision-support
tools to answer questions.Solve problems that are sometimes unstructured and
that may require reliance on conceptual thinking.
§
Offer solutions to issues that are
often non-standard/non-routine and require some clarification.
§
Maintain broad knowledge of client products and
services.
March 2010 – March
2011
Advantage
Sales & Marketing
Rome,
GA 30165
Lead Event Specialist
§
Study product materials
to develop product knowledge
§
Review event schedule
§ Complete call reports and timesheets
§
Attend training materials
§
Check voice mails, emails
§
Calls with supervisor/others as
needed
§
Engage the consumer by creating
brand awareness and enthusiasm
§
Dynamically and aggressively sell
product to consumers
§
Sample product to consumers (may
include cooking)
§
Move around cart area to approach
customers within 10 feet of cart and engage them in a professional manner which
generates enthusiasm for the product and the event
§
May be required to expediently
escort customers from cart location to other locations within store to obtain
product
June 2008 – June 2009
AT&T
Wireless
Cedartown,
GA
Customer Service Representative
§
Answer customer calls
§
Assist customers with
porting (transferring) mobile dialing numbers from old service provider into
AT&T’s mobile network
§ Answer customer calls
§
Provide customer care to customers,
store agents and outside vendors
April 2008 – January 2008
R.H.
Donnelley
Morrisville,
NC
Data Entry Operator
§
Enter Storefront Profile
Forms (DexKnows, AT & T, Embarq)
§
Research Customer
Websites for Pertinent Storefront Information to give customer details to make
smart buying decisions
§
Update Storefront
Profiles with Revised Customer Content
Education
April
1989 – November 1991
Durham
Technical Community College
Durham,
NC
Associate in Applied Science
Paralegal Technology
References
References
are available on request.
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