Customer Service Representative with 20 Years Work Experience Resume Format in Word -->

Customer Service Representative with 20 Years Work Experience Resume Format in Word

in:
Sample Template Example of Beautiful Curriculum Vitae / CV Format with Career Objective, Job Description & Responsibilities, Skills & Vast Work Experience for A Customer Care Service Representative in Word / Doc / Pdf Free Download
  Lalit Wilson
306 Loring Ave #18A
Brooklyn, N.Y 11208
Home: 718-635-9874
Cell: 032-731-5432
Lalitw827@gmail.com
Career Snapshot
—  Twelve years of commended performance in key customer service and support roles.
—  Expert in customer care/communications, problem solving and relationship building.
—  MS Office “power-user” with additional proficiencies in assorted databases.
Computer Skills
Word, Excel, PowerPoint, Word Perfect, Ms Works, Outlook, Sage Appac, Sage X3, UPS software, Data Processing skills and Internet skills. Typing: 45 wpm. Keystrokes: 9000 (numerical). Switchboard: 10-15 lines
Mission Statement
Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first

Education:
York Cuny
General Studies

Customer Service & Support Specialist / Team Leader
Offering an award-winning track record of customer care excellence within high-volume environments that include…

Key Skills:
—  World-Class Customer Service
—  Troubleshooting/ Problem Solving
—  Up-Selling/Sales Support
—  Customer Order Fulfillment
—  Ability to work with none to minimum supervision
—  Trained and supervised new hires
—  Call Center Operations
—  Technical/User Support
—  Complaint Handling
—  Reports & Documentation
—  Strong analytical, verbal, interpersonal and organizational skills
—  Team Leader

Professional Experience:

 A to Z INC CO – Brooklyn, N.Y    Customer Service Rep/ Returns/Refund  Dept  2011 to present
Selby Furniture hardware Inc Co — Bronx, N.Y
Customer Support Rep / Order Processor Specialist, 2006 to 2009
Verizon/call center — Brooklyn, N.Y
Customer Service Rep / Sales Rep, 2005 to 2006
fedex ground — Brooklyn, N.Y
Customer Service Rep / Package Handler, 2003 to 2005
New York City marshal’s office. — Brooklyn, N.Y
Customer Service Rep / Front Desk, 1999 to 2002
Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 120 calls/internet inquiries daily), busy wholesale customer service desks.



EXPERIENCES:

 ·         Resolved customer’s complaints and questions.
·         Assisted 70-90 customers on a daily basis with processing new purchase orders.
·         Supported daily operations activities for purchasing department.
·         Researched and resolved returns and credits.
·         Responsible for lead time on  back orders.
·         Responsible for administering sales orders process.
·         Utilized and maintained proprietary database to track calls and follows ups.
·         Responsible for quotes, pricing and eta of delivery.
·         Ability to resource unavailable products through other venders, distributors and manufacturing Companies.
·         Interfaced with housing court and NYC sheriff’s office.
·         Processed and submitted warrants and PVB executions.
·         Researched complex issues and negotiate resolution for customers.
·         Developed and maintain good working relationships with venders .
·         Provided positive customer service.
·         Provided leadership and promote cooperation in team environment.
·         Managed multiple responsibilities simultaneously.
·         Analyzed and resolved difficult and sensitive administrative problems.
·         Managed transactions of purchase, returns, refunds, credits and exchanges of products.
·         Work experience using computer-base tools to trouble shoot and resolve technical issues.
·         Distributing incoming mails to the respective staff.
·         Created daily reports.
·         Composed and proofread letters and sales orders.
·         Monitor the workflow of all order processing related transactions.
·         Maintained calendar and scheduled evictions in assist of N.Y.C Marshal.
·         Utilized legal terminology, procedures and documents.
·         Maintaining pipeline and ensuring that clients are spoken to in a respectful manner with honesty and compassion for their unfortunate situation.





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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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