Customer Service Manager Resume Templates in Word Format Free Download -->

Customer Service Manager Resume Templates in Word Format Free Download

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Sample Template Example of Beautiful Curriculum Vitae / Resume / CV Format with Career Objective for BA with 3+Years Work Experience in Word / Doc / Pdf Free Download
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Rowan Fraley
309 Southwood Dr.
Tonawanda NY, 14001
rowanfraley@gmail.com
Home: (716)876-9876

l         Dedicated customer service manager with 3 years of experience in “small box” retail. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.
l         Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.
Areas of Expertise
Local Marketing Strategies
Complaint Handling & Resolution
Product Rebranding
Sales Floor Merchandising
Customer Satisfaction Enhancement
Front-End Supervision
Sales Improvement
Teambuilding & Training
Customer Service Management
Retail Operations Management
Professional Experience
Blockbuster LLC — Buffalo, NY
02/08 to Present
Assistant Store Manager, 05/10 to present
Previous Positions: Customer Service Representative, 4Star Customer Service Representative, and Shift Leader, 02/08 to 05/10
Promoted to assistant store manager position to train and supervise between 5-10 customer service reps and shift leaders at any given time. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkout. Selected Contributions:
l         Selected to be responsible for the local marketing campaign for current location. Including store and community events, retraining staff on how to properly represent the company and brand, designing signage and procedure to promote company image.Cultivated strong business partnerships with other local companies and organizations.
l         Reduced staff turnover by assisting in placing and redistributing staff as locations were closed by Blockbuster Inc.
l         Elevated store’s guest-satisfaction index; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
l         Trained CSRs and managers at current store and in other stores, and contributed to significant improvements in guest satisfaction and sales.

Home Depot Inc. — Buffalo, NY
06/06 to 09/07
Specialty Sales Associate (large appliances)
Additional Positions: Plumbing Associate, Kitchen & Bath Associate, Cashier
Advanced to multiple sales positions, culminating in a highly inclusive customer service representative position. Responsible for sales and service, merchandising and maintaining customer accounts. Maintained high standards in safety and complied with regulatory guidelines. Selected Contributions:
l         Met or exceeded all sales targets despite increased competition presented by the opening of another home improvement chain in WNY region.
l         Introduced a sales reference program that enhanced employee performance and helped build on the customer oriented approach to specialty sales.
Education and Training
SUNY College at Buffalo— Buffalo, NY
08/04 to 5/10
Achieved a Bachelors of Arts in English Literature
Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and marketing.



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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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