Customer Service Manager Resume Samples in Word Format Free Download -->

Customer Service Manager Resume Samples in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
SOFIA SCARBOROUGH
13 Read St * Seaford DE
sofia@comcast.net
(302) 296-9876

·         Excels at multi-tasking in a fast-paced environment
·         Superior telephone, customer service and computer skills
·         Diligent, detail-oriented and works well under pressure
·         Ability to listen and effectively communicates
·         Easily establishes rapport with managers and co-workers
                                                                              EDUCATION        
Hodgson Vo-Tech High School, Bear DE
EMPLOYMENT

Walmart, Seaford DE
Customer Service Manager                                                              October 2010 – April 2012
  • Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.
  • Resolves problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
  • Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
           
CCs22 Tavern and Lounge, Seaford DE
Manager and Bartender                                                                    September 2008 – October 2010

  • Maintains supplies and liquor inventory
  • Prepare alcoholic drinks quickly and accurately
  • Stock the bar and bar supplies on an as needed basis
  • Know the state and local laws of servicing alcoholic beverages
  • Maintain an active liquor license
  • Tallied end of the day receipts and reported inaccuracies
  • Made cash deposits

Patterson Warehouse, Memphis TN                                                    
Quality Coordinator                                                                            June 2007- August 2008
·         Verified product is pulled and stacked correctly
·         Verified that the product and the correct amount of that product is being shipped appropriately
·         Printed and put orders together in a timely manner
·         Inventoried products to make sure it is where it should be and is enough inventory is on hand
·         Worked closely with and managers and supervisors
·         If item(s) are missing in order researched to resolve issue



H & R Block, Ann Arbor MI
Receptionist                                                                                       January 2005 – April 2005
·         Opening title orders and directing them to the correct units
·         Searched, examined and created title reports for the Title Manager’s approval
·         Assisted Title Manager in preparing files for closing and preparing documents for record
·         Assisted with compiling information from City, County and Pubic records for updating company files, logs and indexes
Lone Star, Belleville MI                                                                                               
Server/Hostess                                                                                               November 2002 – January 2005
·         Greeted and sat guests
·         Inspected dining and serving areas to ensure cleanliness and proper setup
·         Provided guests with menus, answered questions, and made suggestions regarding food and service
·         Maintained opening and closing procedures while waiting tables at a large family style restaurant
·         Put customers needs at the highest priority causing the customer to express appreciation and a desire to return
·         Relayed order to kitchen and served courses from kitchen and service bars
·         Observed guests to respond to additional requests and to determine when the meal has been completed
                                                



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