Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Product Support Representative (Adaptec)
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DaNA Timmons
SYSTEM ADMINISTRATOR
§
A results-driven professional with experience in Information Technology and working with industry leading
organizations including Sun Microsystems and Adaptec.
§
Trusted innovator and “go-to” resource whom colleagues
approach to tackle and solve complex business problems in the IT domain.
Respected, creative thinker and communicator; builds cohesion and project
engagement across all levels of staff, management, vendors, clients, and key
decision-makers.
§
Proven
ability to improve systems, connectivity, communications and business
operations; effectively communicate with end-users to identify problems and
create solutions.
§
Able
to clearly understand problems and find positive solutions through the
utilization of troubleshooting, critical thinking, teamwork and communication.
§
An
effective communicator who easily builds consensus among diverse groups; able
to work within multiple teams or individually to provide solutions and offer
the highest degree of customer service.
AREAS OF EXPERTISE
|
§ Strategic Planning
& Operations
§ Technical Support
& Assistance
§ Network Mapping,
Network Issue Debugging & Network Traffic Analysis
§ Install, Configure
& Troubleshoot Hardware & Software Issues on Unix and Windows
Platforms
§ Project
Coordination & Management
§ Leadership,
Mentoring & Coaching
|
§ Network Security
& Content Filtering
§ Remote Desktop
Configuration
§ Quality Testing
& Assurance
§ Product
Enhancement & Optimization
§ Database
Administration
§ Project Management
§ Business Process
Analysis, IT Feasibility & Strategic Deployment of IT Initiatives
|
TECHNICAL SKILLS
|
CAD Systems: AutoCAD, Auto-trol,
Cadence-Allegro, Cadnetix, Computervision, Daisy, Mentor, Pro/ENGINEER, Valor.
Computers: Apollo DN4000,
DEC-20, IBM PC, Sun Workstations/Servers, SunRay Thin Clients, DEC VAX
Operating Systems: Aegis, HP-UX, NT,
Solaris 2.5-2.11, TOPS-20, VMS, Windows
Electronics: AC & DC Theory,
Digital Logic, Analog Circuitry and RF Theory
PROFESSIONAL EXPERIENCE
|
Sun Microsystems, Menlo
Park, CA 2007-2010
Technical Services Center Network Engineer II
§ Provided support for
Solaris networking customer issues over the phone, online and via live
transfer.
§ Delivered hardware
and software support for networking
products.
§ Resolved issues
including Sun Ray Server, network interfaces, performance issues, sendmail,
nfs, dns, nis, ldap, link aggregation, network printers, ftp, scp, ssh, Solaris
Zones and Logical Domains.
§ Supported Solaris 8
through Solaris 11 OS.
Tek Systems, San Jose, CA 2006-2007
Technical Services Center Network Engineer (Sun microsystems)
§ Provided phone and
internet customer Support for Solaris networking issues.
Product Support Representative (Adaptec)
§ Provided Technical
Support of SnapOS and GuardianOS powered
Snapservers in workgroup, ntdomain and active directory domain environments.
§ Utilized Remedy
ticketing/tracking systems and skills in Linux, Windows, scripting,
troubleshooting, and data recovery techniques for a network attached storage
servers of 1 to 6 terabytes capacity.
§ Resolved a range of
customer problems including hardware, software, system configuration, third
party applications, and network troubleshooting issues.
Milestone Technologies,
Fremont, CA 2005-2006
Computer Technician
§ Managed the data
center relocation for numerous companies and provided desktop support at Yahoo.
§ Oversaw desktop
deployments and terminated asset recovery tracking using the Siebel ticketing
system.
§ Completed the
teardown, transport and reinstallation of rackmount servers.
§ Administered data
center moves for Openware to a hosting facility in San Francisco and completed
the teardown, transport, and reinstallation of rackmount servers. The majority of the servers were Sun, but
also included HP, DEC, IBM, and Network Appliance.
Kelly Services (Assigned
to Solectron, Inc., Milipitas, CA 2003-2004
Network Systems Planner/Unix Systems Administrator
§
Directed
the installation, configuration and upgrades of software tools for the Printed
Circuit Design Center.
§
Configured
and maintained Solaris workstations, NAS file servers, NT workstations and NT servers.
§
Maintained
and updated OS on workstations to Solaris 2.8 and sendmail ver 8.11.
§
Wrote
scripts to run mirror backups of fileservers, as well as automated tape backups
and automated parts library conversions.
§
Planned
and executed the relocation of the Printed Circuit Design Center.
§
Setup
Solaris 8 Workstations and servers at a new location.
§
Installed
NAS servers to supplement Network Appliance fileserver.
§
Upgraded
Cadence Allegro Software to 15.2 version and installed a standalone flexlm
licensing for the new version in addition to the fault tolerant licensing
running the previous versions.
§
Added
new user accounts and customized environments for running multiple versions of
Allegro software.
§
Maintained
and updated sendmail accounts and crontabs for automated backups. Also
reconfigured printers, disk cleanup, Solaris patch installation, and addition
of new software packages.
Solectron Corporation, Milpitas,
CA 1998-2003
Network
Systems Planner
§ Hired as the sole Unix
Systems Administrator responsible for installation, configuration and
maintenance of software tools for the Printed Circuit Design Center.
§ Managed the
purchasing, configuration and maintenance of 15 Solaris workstations, 3 NAS
file servers, 8 NT workstations and Netfinity NT server.
§ Oversaw software
design and verification tools included Cadence Allegro, SPECCTRA autorouter,
Valor Enterprise, Valor Trilogy and various Gerber/Graphics viewing
software.
§ Analyzed design
deliverables for data integrity, generated an online master archive for PC
design data and release of completed designs.
§ Led the integration
of Unix email with the existing Exchange mail system, and generated
"one-button" automation scripts for conversion of data between
design, verification, and manufacturing software.
§ Supported local
workstations and performed remote administration of several off-site
workstations.
Career Note:
EDA
Applications Engineer/Senior Design Checker, Ericsson Fiber Access, Menlo Park,
CA; Engineering Services Manager, Giga-tronics Inc., San Ramon, CA; Design & Drafting Manager, Dalmo Victor, Belmont, CA; Senior Designer/Draftsman,
Bay Technical Services (Contract), Belmont, CA; Design Draftsman, Singer
Business Machines, San Leandro, CA; PC Taper/Draftsman, San Leandro, CA.
EDUCATION
& PROFESSIONAL DEVELOPMENT
|
ELECTRONICS MAJOR,
WEST VALLEY COLLEGE, SARATOGA, CA
PROFESSIONAL DEVELOPMENT,
§ Sun Certified
Network & System Administrator
§ Auto-trol Aegis
Network Administration
§ Cadnetix System
Administration, Cadnetix Operator courses
§ Geometric
Dimensioning and Tolerancing (Basic and Advanced)
§ Masters PC Design
§ Valor System
Administration
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