Computer Technician Resume Layout Format in Word Free Download -->

Computer Technician Resume Layout Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
309 Roswell Rd. N.E.  Apt. 001 • Sandy Springs, GA 30326
Phone 678-365-9876 • E-mail carlie@hotmail.com
Carlie Wilson
Summary of qualifications

n  Technical support analyst with demonstrated strengths including technical writing, assessing customer needs, implementing technical solutions. Experience in the Microsoft Office suite of software packages, Network and PC configuration, and various other proprietary software packages.
Professional experience

2008-Present                    Kaiser Permanente                   Atlanta, Georgia
Intermediate Help Desk Analyst
n  Provide first and second level technical support for Kaiser Permanente Hospitals and Medical Centers. Demonstrate effective and consistent technical support. Research, recommend, and implement technical solutions. Correctly track incidents and calls, including but not limited to entering data into the incident tracking tool in a timely and accurate manor. Escalate to desktop support or vendor when required for hardware change.  Reset passwords, rebuild profiles lost to corruption. Blackberry troubleshooting, VPN remote access troubleshooting and configuration Monitor and resolve network activity, configuration and troubleshooting issues related to PC.  Author/Technical writer for the knowledge base. Trainer for the knowledge base.
n  Hardware, Software, Operating Systems: Windows XP, Windows 7, Windows Vista, Remedy, Extra Enterprise Mainframe Display, Novel Client for Windows, Citrix Program Neighborhood, Metaframe Servers, Active Directory, Unix and Linux Applications, Tivoli Remote Control, Lotus Notes, Lotus Notes Sametime Connect, Adobe Suite, Point of Sale, SME, Various Proprietary Software Applications.


2007-2008                   Insight Global                             Atlanta, Georgia
Level 2 Support Helpdesk Analyst
·     Provide first level technical support for SunTrust Bank branches.  Demonstrate effective and consistent technical support.  Research, recommend, and implement technical solutions.  Correctly track incidents and calls, including but not limited to entering data into the incident tracking tool in a timely and accurate manor.  Escalate case to third level of support when required for complete resolution.  Reset passwords.  Rebuild minor profiles lost to corruption. Server Troubleshooting. Blackberry troubleshooting. Adding and deleting users from the Blackberry Enterprise Server. Troubleshooting VPN Remote Access Issues. 
·     Hardware, Software, Operating Systems: Windows XP, 2000, Vista. Unicenter Service Desk.  Blue Zone Mainframe Display, Novel Client for Windows,  Citrix Program Neighborhood, Active Directory, Outlook, Unix & Linux Applications, Altiris Carbon Copy. Blackberry Enterprise Server, Microsoft Outlook, Microsoft Excel, Netware Administrator, VPN Remote Access, Altiris Software Portal, Adobe Acrobat, Various Proprietary Software Applications.

2006-2007                   Resource Technologies         Dearborn, Michigan
Level 1 Support Helpdesk Technician
·     Provide first and second level technical support for Ford Motor Company Dealerships.  Demonstrate effective and consistent technical support.  Research, recommend, and implement technical solutions.  Correctly track incidents and calls, including but not limited to entering data into the incident tracking tool in a timely and accurate manor.  Escalate cases to second and third level of support when required for complete resolution.  Monitor and resolve network activity, configuration and troubleshooting issues related to Routers, LAN, WAN, Printers, Terminals, and Satellite Receivers.  Configure equipment and break-fix hardware issues.
·     Hardware, Software, and Operating Systems: Windows XP, 2000, Dell Inspiron 1100 laptop, Siebel Intellitrack 7.8, MS Office Applications, Tivoli Remote Control, Motorola Integrated Receiver Controllers, Global Template Systems, Tracker, Telnet This, Site Controllers, Cisco Routers, Unix and Linux Systems, Modems, Hughes Network Personal Earth Stations, Digital Imaging, Kodak Dx 4330, Vin barcode Scanner, Service Writer Claims Program, IBM Personal Communications 32bit3270.
References

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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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