Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Ruby Vasquez
309 MacNaughton Dr.
Houston, TX 77001
US
Mobile: 832.396.9876
ruby.vasquez@gmail.com
OBJECTIVE:
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To acquire a
position in an aggressive people-oriented organization with opportunity for
professional growth is based upon my professional skills and contributions.
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EXPERIENCE:
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8/2008 -
Present
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TEK 1
Technologies
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Houston,
Texas
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Industry: Computer/IT Services |
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Computer
Technician
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Provided home
and business clients with desktop support. Responsibilities included but not
limited to: Install and configure Windows 2000, Windows XP, Windows NT,
Windows Server 2003 and windows Vista systems Configured software, mapped
network drives, installed network printers according to each clients needs
Provided troubleshooting, repair, installation of software/hardware Active
Directory and exchange support Setup residential wired and wireless networks
Upgrade computer hardware and software Provided Virus / Spyware removal via
onsite and thru remote assistance as needed Refurbished, Upgraded and Custom
built computers for home and business clients Provided data recovery services
Deployed workstations with business clients specific image Supported Microsoft
Office, Dial-Up Networking, TCP/IP and Hardware Configuration. Assisted home
/ business clients with LAN / WAN, DSL and Cable internet connectivity issues
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5/2007 -
2/2008
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ECOM
Consulting, British Gas
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Houston,
Texas
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Industry: Energy and Utilities |
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IT Help Desk
Support
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Provide local and remote desktop support for corporate headquarters and power plants. Set-up PC systems and configure software/hardware to meet employee needs. Troubleshoot network connectivity issues and assisted remote users utilizing VPN client. Involved in desktop / laptop imaging using Altiris Console. Handled email requests and ensured resolution in timely manner; Network Password resets / unlock accounts using AD (Active Directory); reset RSA tokens; troubleshoot network printer issues. Logged call data in the Proprietary Ticketing system to ensure timely resolution. |
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3/2005 -
4/2007
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TEK 1
Technologies
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Industry: Computer/IT Services |
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Certified
Computer Technician
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Providing comprehensive remote and onsite support for business and home users. Repaired desktop / laptop computers. Key Contributions: § Configured new computer systems from the ground up including loading and setup of operating system and user specific applications. § Coordinated with Independent Software and Hardware vendors, Resellers and distributors in replacing defective software and hardware equipment. § Configured wireless networking for laptop/desktop home users. § Provided data recovery services. § Provided customer PC/Software training. |
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6/2003 -
2/2005
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Epoch Well
Services
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Houston, Tx
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Industry: Metals and Minerals |
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IT Support
Analyst
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Provided PC
and proprietary software support via phone and remote diagnostics to field
locations in the Oil and Gas
exploration industry. Duties included product training and testing software
updates to determine compatibility issues in a Windows XP Professional/AS400/Citrix
environment; worked closely with development to troubleshoot software and
database issues using MySQL; deployed workstations with contract specific
images and tools; troubleshooting, configuring and repairing desktop/laptop
computers. AS400 duties involved password resets, creating user ID’s, working
with printer queues and device descriptions.
Provided analysis reports for internal groups with regards to trends and statistics using internal benchmarking database and external databases for various studies directly related to rig moves and rig downtime, as well as project proposals. Determined statistical relationships and develop forecasting models based on data trends. Integrate outside data sources provided by clients or other third parties with company's internal data. Improve informational access through the use of existing and new methods, tools, and technologies. Resolve and analyze inconsistencies from disparate information resources resulting in usable analytical data. Assigned as the Product Expert for RigReport (Electronic Toursheet) with responsibilities of second level support while ensuring proper support, development, and usage was provided by all aspects of the company. Responsible for signing off on all product updates for quality assurance before released to the field. Created weekly technical and software bulletins for distribution to rig personnel. Conducted frequent training seminars and traveled to rig locations to provide training and troubleshoot computer hardware/software issues. Rotated on-call support 24/7. Assisted with rig instrumentation installations including workstations, sensors, cameras, satellites, flow meters, etc. Worked directly with all inner-company subsidiaries to customize, train, and implement each individual’s customized versions of the application, as required by their specific needs, while overseeing the customization and development process. Coordinated entire roll-out process while achieving time sensitive deadlines. |
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7/2001 -
5/2003
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Adecco
Technical
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Houston, Tx
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Industry: no industry preference |
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Desktop
Support Technician
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Contract
On-call Service Technician for UNISYS. Provided in warranty PC hardware
repair / replacement for DELL / Gateway. Involved in Windows 2000 / XP migration
for Texas Workforce Commission; including data back-up / recovery. Involved
in conversion from Token Ring to Ethernet for Texas Workforce Commission;
provided testing and configuration of proprietary workstations. Converted
South Trust Banks in Houston, TX, and surrounding areas from OS2/Warp to
Windows 2000; provided installation, configuration and testing of proprietary
DELL workstations. Installed and configured WYSE terminals and entrance
access points for Bally’s Fitness Centers in Houston, TX.
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9/1999 -
1/2001
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Wang\Global
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Houston, Tx
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Desktop
Support Technician
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Provided
internal desktop / helpdesk support for over 1500 users in a COE environment.
Provided administrative network support for internal users; Created domain /
exchange accounts; Analyzed and troubleshoot network, software, and
computer/printer-related issues. Duties included; deploying workstations with
contract specific images and tools; troubleshooting, configuring and
repairing desktop/laptop computers; Ghosting workstations; configured remote
access via RAS; Supported Win95/98, Win/NT, Win2000, Office 97/2000; Novell
NetWare client; Citrix client; SAP R/3; Outlook and Lotus Notes; involved in
company rollout transitions; maintained asset inventory.
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6/1999 -
9/1999
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Convergys
Corp.
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Houston, TX,
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Compaq
Technical Support
|
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Supported
Compaq computers and all preinstalled software. Provided technical support
for home users in English/Spanish. Supported issues involving Win95/98;
MSOffice; Dial-up Networking; TCP/IP; system lockups; General Protection
Faults; Invalid Page Faults; hardware configuration and failures; assisted
home users on internet connectivity issues; very familiar with Vantive call
tracking software; handled approximately 40-50 calls per day. Very accustomed
to high call volume.
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EDUCATION:
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6/1993
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North Harris
Community College
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US-TX-Houston
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Certification
|
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5/1986
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H.S. for Law
Enforcement / Criminal Justice
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US-TX-Houston,
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High School
or equivalent
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CERTIFICATION:
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3/2000
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CompTIA
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A+ Certified
Technician
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Certified
Computer Technician
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