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Piper Henry

309 Barcelona Way, Weston FL, 33001 (Cell) 954-389-9876 (Home)

Email: piper@yahoo.com

 

PROFESSIONAL SUMMARY:

A highly skilled, Information Technology professional with 12+ years of experience in the operation of enterprise-class networks for commercial clients with a demonstrated ability to handle complex network infrastructures in a demanding work environments.  Proven expertise with network and data communications, quality assurance and network test engineering, consistently delivering innovative and proactive enterprise management to ensure the performance, reliability and delivery of mission critical information assets. I am driven, self-motivated and goal-oriented with a track record of being an asset to growth minded organizations.

EDUCATION:

MBA, NOVA South Eastern University, Fort Lauderdale-Davie, Florida FL.                          December 2012

B.S. in Systems Engineering, George Mason University, Fairfax VA.                       December 1997

CERTIFICATIONS:

Cisco Certified Entry Networking Technician (CCENT)

Cisco Certified Network Associate (CCNA)

                                                           

TECHNICAL PROFICIENCIES:

Protocols: BGP, TCP/IP

Routers: Cisco router series ranging from Cisco 802 – 12008, Ascend/Lucent Pipe Line series, Flowpoint, Intel, Netopia, Redback, Openroute, Whistle Interjet.

Network Access Servers: Nortel Networks CVX, Cisco 5400 and Cisco 5800 Network Access Servers.

DSU/CSU: Cisco Internal WIC cards (BRI, Serial, and PAT3), Kentrox and Larscom External CSU/DSU.

Switch: Lucent CBX 500 and Cascade 9000, Fore Systems ASX Series.

Network Operating Systems: DOS, Microsoft Windows 3.1/95/98/NT/2000/Vista/XP, Solaris UNIX, Netware, Mac OS.

Other Software: Microsoft Office Suite (Word, Power Point, Excel, Project).

TELCO TRAINING:

Analog and Digital Transmission Concepts and Fundamentals

Data Circuit testing concepts including Dial Access, ISDN, DSL, Frame Relay, ATM, T1, T3 and Fiber Circuits

Circuit testing using the INTAS and HEIKEMIAN REACT applications

Setup and Tear down of Digital Cross-Connects

Working with the Telco (LEC/CLEC) representatives

EXPERIENCE

High Speed Implementation Engineer

Qwest Communications, Fort Lauderdale, FL                                                              Sept 2005- Oct 2009

Configured full and fractional T1 and T3 high speed circuits provisioned for customers who ordered bundled voice and data internet services for their main and satellite offices using Cisco 1200 Series, Juniper M20 and M40 Gateway Routers. Some circuits require the use of MPLS routing protocol configured with Quality of Service to facilitate the customers’ Internet/Voice needs. I also utilized HEIKEMIAN REACT and INTAS Circuit Testing Applications to build and delete cross connects as required for reuse or cancellation. Performed stress testing on the circuits using different BERT tests patterns to smart jacks, or to loops provided by the LEC when assistance is needed.

Wholesale Dial Access Network Engineer

Qwest Communications, Arlington, VA                                                                                     Jul 2001 – Sept 2005

Tested and activated T3s and T1s to be used for Bulk Inter Machine Trunks (IMT) as well as Primary Rate Interfaces (PRI) Ingress circuit usage; worked with the Local Exchange Carriers (LEC) to activate, trouble shoot and isolate issues that may arise. Used the Cisco routers’ circuit testing capability to assist with the circuit testing effort for these circuits and verifying hunt groups and call patterns using a wardialer.

High Speed  LAN/WAN Engineer

MCI/WorldCom, Ashburn , VA                                                                                     Dec 1999 – Jul 2001

High Speed Installation Group Team Lead assisting with new and unseasoned engineers and getting them up to speed. Tested circuits which included 56K Frame Relay and Full/Fractional T1s and T3 circuits running the Frame Relay protocol. Tested and activated DSL services, and legacy ATM T3 products. Configured all the circuits earmarked for businesses ranging from home offices to Fortune 500 companies on the Cisco 6500 to 12000 Series Gateway Routers. Configured various custom applications of BGP protocols depending on the customers’ needs and established site internet connectivity. Stress tested every circuit in conjunction with the LEC to multiple Network devices, using a Lucent CBX500 switch, or a Cascade 900 switch, or a FORE Systems ASX Series Switch, before contacting the customer.  Service process included putting up loops, BERT testing and clearing loops. Notified and interacted with the customers to get internet connection activated on their end, to at least one computer when the circuit was ready. My tasks involved subnetting relevant blocks of IP addresses for use with BGP or individual Point to Point internet connections. When appropriate, I coached customers on LAN/WAN strategies using private and public IP addressing schemes, sent Domain Name Registration and Transfer requests to Network Solutions for the customers who wished for WorldCom to be their host. The same was done for large customers requesting to own a Supernet of IP addresses when ARIN has to be involved. Created and populated a name record for World Wide Web (WWW), Simple Mail Transfer Protocol (SMTP), etc., solving name resolution and email related problems when they arose. Escalating attention and repairs to problems internally or externally as needed. Fairly extensive experience working in a UNIX Operating System environment and writing simple Perl scripts to assist with my daily tasks.

 

Network Access LAN/WAN Engineer

UUNET Technologies, Ashburn , VA                                                                           Sept 1998 – Dec 1999

Configured ATM/Frame Relay Trunks and PVCs on UUNET’s Gateway Routers, then working the customers to activate the router provided to them by our then partners, COVAD or North Point. Coached customers over the phone, with how to reconfigure their routers through console connections if there are problems with the configuration during activation.  Interfaced with multiple ISDN customers to activate their internet connections after the phone line is delivered and activated by the local exchange carrier (LEC). This involved subnetting, and different router configurations on various brands of ISDN router equipments. Common UUNET equipment included Cisco 802 and Ascend Pipeline. Configuring NAT was the most common request along with hosting Domain Names and adding or modification of their domain name records. Working environment was entirely on Sun Microsystems Unix platforms.         

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