Client Relationship Manager Resume Sample in Word Format

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / CV Format with Career Objective, Job Profile & 8 Years Work Experience for Relationship Manager in Word / Doc / Pdf Free Download

CURRICULUM VITAE

PERSONAL INFORMATION

­   Name:  Zeenat Bano

­   Date & Place of Birth:  Jordan Mar, 15, 1991

­   Nationality: Jordanian

­   Marital status: Single

­   Current Addresses: Amman  – Jordan

­   Contact Information:

·         Mobil :  +9876543210

·         E-Mail: zeena.bano@Gmail.com

Objective

I have the potentials, ambitions and seriousness to work hard with full enthusiasm in all circumstances to expend my knowledge and experience in different fields.

Education

Ø  2007 – 2011 B. Sc. In Bachelor's degree, Major:English literature and Language.

         Al Balqa'a applied university Amman, Jordan

Ø  2006 – 2007 General Secondary Examination Certificate.

Summary Experience

Ø  Bayt.com - Relationship Manager

Ø  Holiday Inn Hotel - Front Office Shift Leader

Ø  Kempinski Hotel - Hostess

Ø  Taqatqa law office - Executive Secretary

Ø  World New Academy - Teacher

Work Experience

Ø  Oct , 2012 – Still Till now

Bayt.com, Amman – Jordan                                      

As a – Relationship Manager

Duties &Responsibilities:-

·         Acquire companies that have no significant revenue history with Bayt.com by selling

Bayt.com’s recruitment products & services.

·         Initiate and develop a strong relationship with assigned verified leads.

·         Effectively manage business in assigned database through a transactional and solution-oriented selling approach.

·         Determine customers' recruitment needs, and prepare proposals to sell services that address these needs.

·         Give online demonstrations to clients on Bayt.com in order to handle objections and convince customers to buy.

·         Follow the Bayt sales pitch stages with rigor and discipline.

·         Follow daily sales matrix as per the “sales funnel/pyramid” illustrated in the training materials.

·         Produces regular reports on personal sales funnel including all personal stats, and efficiency ratios and analyze performance.

Ø  Mar , 2012 – Sep 2012

Holiday Inn Hotel, Amman – Jordan                                      

As a Front Office Shift Leader

Duties &Responsibilities:-

·         Interacts with guests as well as individuals outside the hotel, but not limited to travel industry representatives, competitors and other members of the local community and ensures guest satisfaction.

·         Receives, validates and posts to respective ledgers payments of outstanding accounts or deposits from Hotel guests and credit Hotel guests made in person or through collectors in a polite and friendly manner.

·         Greets guests courteously upon arrival, and advise all guests of their room numbers and room rates, arranges posted bills, checks and vouchers, in a systematic manner to facilitate balancing by night auditor.

·         Promotes in house service and facilitates of the Hotel.

·         Dynamic, communicator, front office departmental trainer, FIT program coordinator. Coordinating with all other departments for any requirements needs for guests.

Ø  Jun , 2008 – Mar 2009

Kempinski Hotel, Amman – Jordan                                      

As a Hostess  

Duties &Responsibilities:-

·         Take telephone reservations, greet customers, take their coats and other accessories to the coat.

·         Seat guests while being aware of server sections and guest to server ratios in order to ensure a smooth and enjoyable dining experience for guests Be able to answer questions and have thorough product knowledge of your menu and establishments policies and services Provide courteous & efficient customer service to guests.

·         Support your food and beverage team efficiently complete team duties as assigned Manage dining reservations, cashier & cash reconciliation duties.

·         Answer the Room Service telephones, if and when required

·         Being familiar with all relevant issues concerning the Room Service

·         Report cleanliness and maintenance issues .

·         Attend regular training session in line with the departmental SOP’s.

·         Maintaining company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time.

Ø  How to Deal with Guests Complaints ( Kempinski Hotel Amman, InterContinental's Hotel Group)

Ø  Phone techniques.   (Kempinski Hotel Amman, InterContinental's Hotel Group).

Ø  Guest satisfaction "How to cover guests needs".

Ø   CTC Training "How to train individuals and small groups (InterContinental's Hotel Group).

Training Courses & Workshops

Skills & Attributes

·         Personal	ü  Hard – Worker, can work under pressure. ü  Enthusiastic and willing to participate in different organizational activities ü  Communication skills; presentations, public speaking ü  Internet searching techniques. ü  Excellent people skills. ü  Productive with proven ability to deliver. ü  Team leadership Skills. ü  Time and Resources Management Skills.
·         Languages	ü  Arabic  (Native Language) ü  English (Very Good in speaking, reading and writing).
·         Computer	ü  ICDL Microsoft office - Experience in windows applications, Microsoft office, outlook. ü  Internet searching techniques – Desk Research ü  Typing - English and Arabic.
·         Hobbies &Interests	ü  Travelling. ü  Participation & Help in Charity Works. ü  Cooking & Making Sweets. ü  Reading
·         References	ü  Available upon request
·         Committee Work	ü  Awareness of the dangers of drug camp. ü  Together against violence at universities workshop. ü  Principles of youth media workshop. ü  I've participated with the Chairman of the high Counsel of Youth in a radio interview on Amen FM about the effectiveness of young people in the parliamentary elections.

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