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Chief Information Officer with project management, and hands-on experience in application, infrastructure, and ERP implementation, providing leadership in aligning technology with business objectives, creating strategic and tactical plans, identifying cost savings, and deploying effective solutions. Promotes professional development of technical staff, develops consensus among stakeholders, and consistently delivers projects on-time and within budget.

Leadership | Project Management | Service Delivery | Staff Development | Technology Management

 

Professional Experience:

Chief Information Officer, SunGard Higher Education, Malvern, PA                                                       Feb 2005 – June 2011     

       Polytechnic Institute of NYU, Brooklyn, NY                                                                                                      

¨       Work with client executives to ensure the effective delivery of IT services including Network, Telecom,
Helpdesk, User/Desktop, and PeopleSoft Campus Solutions

¨       Manage the implementation of ITIL based helpdesk solution

¨       Develop an IT annual work plan and IT services transition plans

¨       Identify realized value and ROI

¨       Determine site staffing needs, create staff development plans, and recruit new hires

¨       Perform account contract reviews and technology assessments

¨       Complete RFP responses and contract proposals

       Greenville Technical College, Greenville, SC                                                                                                   

¨       Provided startup executive leadership and ensured the delivery of information technology services

¨       Chaired the portal search committee and facilitated the selection of a new campus solution

¨       Implemented the institution’s first IT Governance structure and process

¨       Collaborated with vice president’s and department directors to develop the IT tactical plan

¨       Identified information technology initiatives in support of the college’s new strategic plan

¨       Proposed and implemented an institution-wide Change Management policy

¨       Developed plans for merging various IT support departments under a single IT management structure

       Saint Peter’s College, Jersey City, NJ                                                                                                       

¨       Directed day-to-day operations and manage technical staff supporting Network Infrastructure, Helpdesk, Telecommunications, Administrative Systems, Datatel Colleague, Instructional Technology and Desktop Services

¨       Member of the ITS Executive Council, the President’s Enrollment Council, the Provost’s Advisory Council,
and the Adult Programs Advisory Council, ensuring  ITS alignment with college initiatives

¨       Managed an IT budget over $4 million  approving all purchases and monitoring expenses

¨       Initiated an institution-wide Change Management policy encompassing ERP system hardware and software

updates, ensuring quality assurance and user acceptance testing

¨       Installed new and upgraded existing wireless network access in all student dorms and various campus locations

¨       Upgraded and standardized classroom technology and installed interactive 3M digital whiteboards

¨       Migrated Blackboard LMS to latest version and onto a new virtualized platform

¨       Implemented ImageNow document scanning, streamlining business processes and increasing customer service

¨       Effectively utilized Avaya VOIP solution, removed faulty telecom frontend system, reducing dropped calls by 100%

¨       Upgraded campus Internet pipe, running fiber directly onto campus, doubling bandwidth, at no additional cost

¨       Realized a 50% savings in telecom costs

Director Information Systems, Saint Peter’s College, Jersey City, NJ                                                                       2001 – 2005

¨       Managed the successful implementation of the college’s comprehensive ERP solution, Datatel Colleague;
modules included Human Resources, Finance, Student, and Core

¨       Migrated all employee, faculty, student, institution, and academic credential records from a legacy IBM mainframe
system to a UniData database running in an HP Unix server environment

¨       Led the ERP Steering Committee charged with setting application direction, policy and resolving technical issues

¨       Chairperson of committees and specific workgroups tasked with application-related activities

¨       Implemented e-Commerce functionality for secure online credit card transactions payments

¨       Implemented JAVA self-service web application providing student, faculty, and employee services for registration,

class search, grading, student advising, transcripts, schedules, degree audit, benefits projection, and online pay advices

¨       Administered Blackbaud’s Raiser’s Edge Fundraising application

¨       Developed integration processes between Datatel ERP and Raiser’s Edge

Project Manager – Financial Applications Systems, Cole Systems Associates Inc., NYC, NY                            2000 – 2001

¨       Managed multiple client engagements implementing, upgrading, and supporting Great Plains
Dynamics/eEnterprise ERP financial system, including database migrations and report writing

¨       Created proposals, scope documents, project plans, test plans, and implementation schedules to coordinate
resources and tasks for all client-related activity

¨       Worked closely with clients to analyze existing systems, deliver process and application recommendations,
and develop custom programming specifications

¨       Mentored new consultants on developing and managing client relationships and providing value through
process enhancements

¨       Presented on the project management process and system upgrade methodology at user group meetings

Manager of Information Services, Alpha Technologies, Inc., Piscataway, NJ                                                          1999 – 2000

¨       Managed Information Services staff providing application, network, desktop, and telcom support

¨       Reduced telecommunication costs realizing a $60K annual savings by consolidating services

¨       Upgraded SQL-based Great Plains Financials C/S, & FRX

¨       Upgraded infrastructure servers (Compaq, Dell), increased phone switch capacity, implemented call vectors,

               deployed call management reporting, and documented standard operating procedures, server profiles, and
               data center standards

¨       Integrated Intellisol Project Accounting and deployed web-based time and expense entry

¨       Developed project status, time, and expense reports from Great Plains using Crystal Reports

¨       Upgraded SQL-based Oaktree Educational Administration System including web-based course registration

¨       Completed Y2K compliancy on Cisco, Compaq, Dell, and Lucent hardware and software

Manager of Information Systems, NaviSys Enterprise Solutions, Inc., Edison, NJ                                                 1997– 1999

¨       Managed technical staff providing companywide Unix, networking, and PC desktop support

¨       Migrated users from Novell networking to Windows NT and upgraded MS Exchange to latest release

¨       Managed hardware and system support for Sun Solaris and IBM AIX database servers, Windows NT
and Novell file and print servers

¨       Administered company-wide applications; SQL-based Project Workbench - project management,
ACT! – contact management, PVCS – software version control, and SQA – software testing

¨       Negotiated hardware and software maintenance contracts with IBM, SUN, and US Computer

¨       Achieved software licensing compliance for IBM, Sun, Sybase, Oracle, and Microsoft for both production

               and development environments

¨       Upgraded the company infrastructure with new RAID servers, switches, and routers

¨       Implemented telecommunications upgrades to improve remote access and customer connectivity via
ISDN and remote offices via T-1 lines

¨       Implemented departmental database systems for corporate training, applicant tracking, MIS Incident,
and Request tracking

Director of Management Information Systems, The US Committee for UNICEF, New York, NY                     1990 – 1997

¨       Administered a $1.6 million Systems budget, approving all purchases, and monitoring expenses

¨       Managed technical staff and directed system and information technology for the entire organization,
comprising of National headquarters, seven major affiliate offices, and several secondary affiliate offices

¨       Incorporated mail processing and postal technology into daily workflow eliminating fulfillment service
to reduce mailing costs and expedite gift acknowledgments enhancing customer service

¨       Worked closely with executives in proposing projects to facilitate revenue generation in support of business
and fundraising activities

¨       Developed and initiated a Monthly Pledge program, generating yearly increases in revenue and membership

¨       Managed the installation of Novell Networks in 7 cities and multiple leased lines to National office

¨       Managed the implementation of Great Plains Dynamics financial application

¨       Created daily revenue import to the General Ledger. Implemented and designed FRX reports

¨       Implemented CADE (Computer Aided Data Entry) to process incoming contributions via optical scanning

¨       Designed forms, workflow, and created interface to Alpha based applications

¨       Designed, programmed and implemented projects using ADMINS/32, Contribution Response Analysis,
Lockbox processing, Revenue Reporting, Direct Mail Acknowledgment processing, EFT processing, Zip
range reporting, and Field Office Membership Information System

Manager Client Services Technical Support, MH Financial Management Systems, Inc., NY                   

Senior Programmer/Analyst, Bankers Trust Company, NY                                                                       

Programmer/Analyst, New York City Department of Corrections, NY                           

Education                         Saint Peter’s College, Jersey City, NJ

                                                MBA Management Information Systems

                                                St. John’s University, Jamaica, NY

                                                BS Computer Science

Teaching                           Managerial Control Systems, Human Resources Management, Organizational Behavior

Adjunct Professor, Saint Peter’s College, NJ, 2007 - 2008

Professional                    Project Management, 2011

Development                  ITIL v3.0 Foundation, 2010

                                                Maximizing Your Impact, Emerge Leadership Group, 2010

                                                Negotiations, Harvard Business Manager, 2010

                                                ImageNow System Administration, Perceptive Software Inc., 2006

                                                Colleague Administration, Advanced Colleague Administration, Unidata Administration,

                                                ELF Programming, Core, Student, Finance, HR modules, Datatel, Inc., 2001 - 2002

                                                Great Plains Accounting Applications Specialist, Great Plains, 2000

                Microsoft Solution Framework, Windows 2000 Administration,

                Windows 2000 Advanced Administration, Alpha Technologies Educational Services, 1999

                                                Visual Basic, New Technology Solutions, Inc., 1997

                                                Novell Certified Network Administrator, Westcon, 1996

Organizations                               AICUNJ

                                                NERCOMP

                                                Educause

                                                Datatel User Group

                                                New Jersey Regional Datatel User Group

                                                The Society for Information Management

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