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Care Whitlock
Summary
Professional Skills
Education
Walden University
BS Health Studies
Anticipated Graduation 2014
References Available Upon Request
Download Resume Format
Care Whitlock
309 Queens Lace St. Pikesville
MD 21001
Tel:
410 258-98760 email: care@yahoo.com
Summary
q Over
15 years of sales and recruiting experience in various fields with specialized exposure
in the education and medical industries
q Excellent
communication and rapport building skills
q Solid
work ethic and internally motivated to accomplish both personal and
organizational goals
q Proven
sales and closing skills
q Strong
researching experience to keep up on market trends, seek out new business
relationships, identify qualified candidates, and establish the most efficient
way to resolve issues
q Effectively
manage candidate pipeline, as well as client relationships, through consistent
follow-up, anticipating business needs, and utilizing my expertise in the given
industry
q Very
confident in preparing materials and giving presentations
Professional Experience
Laureate
Higher Education Group, Maryland/Chicago, IL
March
2007- Present
Enrollment
Advisor, School of Health Sciences and Nursing ~ Walden University
Enrollment
Advisor, School of Culinary Arts ~ Kendall College
q Assess potential applicants to determine qualifications,
interests, and career goals and assist them in enrolling in the degree program
matching their need, skill set, and goals.
q Advise, support, and guide potential students through the
decision-making, application and admissions process via telephone and in person
q Receive, qualify, and
follow-up on prospect inquiries relating to obtaining advanced degrees via
telephone for various academic programs and assist with the enrollment process
by building rapport and providing guidance for those interested in furthering
their education
q Consult with various Academic Offices to ensure an excellent
student experience and work with internal sales management to
create Sales campaigns/promotions including Sales Pro training, incentives, job
aides, updates, talking points, materials/hand-outs and other related elements
q Evaluate
current processes, procedures, and overall efforts for improvement and
innovation
q Work
with team to ensure excellence in customer service with every customer contact
q Motivates
Representatives to achieve sales and compliance results
q Assist
in the selection of hiring, training and development
q Utilize
strong problem solving, leadership, time management, written and oral
communication
q Respond
to and resolve all customer escalation calls
q Facilitate
positive employee relations by fostering an environment of open communication,
approachability, and fair and consistent treatment of employees.
q Train
staff
We Care
Private Duty
Services
March 2005 - Present
Medical Assistant/Certified
Nursing Assistant/Certified Med Tech (Part-time)
q Independently
perform administrative and certain clinical duties under the direction of a physician
or RN
q Scheduling
appointments, maintaining medical records, billing, and coding for insurance
purposes
q Clinical
duties may include taking and recording vital signs and medical histories, preparing
patients for examination, drawing blood, and administering medications as
directed by physician, operation and maintenance of monitors and bio-medical equipment
q Direct care of patients, gathering health history information and
charting
q Educate patients for home care and discharge planning; terminal, acute, and chronic care experience
q Medical terminology and medication administration skills;
performing routine screening tests
q Maintain sterile fields and application of dressings, removal of
sutures, staples, and other first aid procedures
q Phlebotomy, injections, collection of other lab specimens;
Catheter, IV, and suctioning training
q Provide patient
education with regards to office policies, medications, management of diseases,
home treatments and special diets
Care One
Personalized Nursing Services, Baltimore
MD June
2008 – January 2009
Office Manager
q Responsibilities
included managing the office, the office staff, day-to-day operations, accounts
payable, and accounts receivable
q Organized
and coordinated office operations and procedures in order to ensure
organizational effectiveness and efficiency
q Maintained
office services, daily supervision of 10-12 office staff, built nursing staff
registry, and maintaining office records
Ascend
One, Columbia,
Maryland February 2006-June 2007
Certified
Credit Counselor (Virtual)
q Responsibilities
included promotion of the company’s debt management program as a sales agent
which involved gaining new accounts and maintaining existing accounts, to allow
clients to restore their credit rating, within a one to two call conversions
q Identified
new and follow-up opportunities to rebuild referral volume
q Promoted
credit counseling as a profitable and cost effective alternative to conventional
collection efforts
q Kept
account collectors and clients abreast of the credit counseling regulations and
requirements
q Built
strategic alliances with top 50 credit grantors while acquiring new business
accounts to promote credit counseling as a profitable and cost effective
alternative to conventional collection efforts or charge offs of unsecured
credit and revolving debt
q Established
and maintained relationships and interfaced with executive level management of
collection departments within credit card companies, financial institutions,
and banks
q Met
monthly sales goals and quotas by identifying new and follow-up opportunities
to build referral volume
q Proactively
stayed abreast of clients’ needs, invented creative ways to meet needs, and
provided daily management of client accounts and referrals
q Coordinated
with internal operations departments to ensure that frontline representatives
were informed of new referral sources, processes, and procedures to deliver the
highest quality service
American Red Cross, Baltimore,
Maryland
March
2004-February 2006
Senior Account
Representative (Donor Recruitment Department)
q Responsible
for managing assigned territory to achieve Blood Collection Goals
q Worked
existing accounts and developed new accounts by building relationships and
demonstrating a high level of expertise and professionalism
q Took
ownership of assigned groups and proactively contacted sponsors and encouraged
them to commit to schedule annual blood drives
and provided sponsors with all available sales and marketing tools available
to ensure a successful drive
q Conducted
daily face to face meetings with sponsors prior to their scheduled drives and
offered suggestions to improve or increase collection goals
q Daily
visits to Mobile Blood drives; conducted
sign-up tables at sponsor locations, events, conventions and fairs; onsite
recruiting
q Sought
out new sponsors via Telemarketing/cold calls, referrals, internet searches,
chamber of commerce, face to face visits to new organizations, and
following through on leads
Achievements:
ARC
q Ranked 3rd in the region for obtaining recruitment goal
q Successfully designed, implemented recruitment campaigns and
initiatives for diverse communities, organizations, businesses and professional
organizations to recruit and Retain volunteer donors
q Established “Lunch ‘n Learn” program to educate employees
q Established and maintained long term relationships with state and
federal agencies, foundations, national, community and public organizations
i.e. Dept. of Health and Human Services, National Medical Association, and The
Marrow Foundation
q Worked on developing handbook for annual high school and college
recruitment
q Developed initiative for annual education and recruitment
q Work collaboratively with vendors, media & the press (Channel
9 TV, Comcast Cable TV, WKYS radio), volunteers and consultants establishing
guidelines to ensure the message is consistent with national brand and
standards
q Analyze identity and develop collaborative recruitment efforts
with national organizations representing targeted markets
Professional Skills
Computer
Skills: Proficient in the application
of the Microsoft Office Suite: Access, Excel, Power Point, and Word: Microsoft
Outlook; Knowledge of Integrated Accounting system
Other
Skills/Certifications:
Skilled in
Sign Language
Certified
CPR/First Aid
Certified
Nursing Assistant – American Red cross 2006
C.N.A. license # A00086308, State of Maryland, 2006
Diploma
Medical Assistant – Medix School 2009
Certified Med
Technician – July 2010
C.M.T. license # MT0064903, State of Maryland, 2010
C.P.R. and First Aid Certified, American Red Cross
Related
Course Work and Certifications
Accelerated
Sales Consulting Certified
National Association
of Certified Credit Counselors, Certified; SC Credit Counseling Certified; MI
Credit Counseling Certified; Bankruptcy Certified
Education
Walden University
BS Health Studies
Anticipated Graduation 2014
References Available Upon Request
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