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ANNA MIRZA

                  anna@yahoo.com            

  224-406-9876 cell

                                                                                   

                                         

PROFILE HIGHLIGHTS

·         Strong organizational, analytical, problem-solving, and communication skills

·         Successfully trained in 6-Sigma and Lean business process improvement methodologies

·         Strong leadership skills and ability to supervise employees in a fast paced environment

·         Bilingual: English/Urdu

·         Manage multiple tasks simultaneously while meeting scheduled deadlines

·         Work efficiently both independently and as team member

·         Computer proficiency in SAP, Microsoft Office, Word, Excel, Basic, Java, SQL, HTML, Lotus Notes, Salesforce.com, Appian Enterprise Software, Remedy

PROFESSIONAL EXPERIENCE

Standard Chartered Bank, Newark, NJ                                                        July 2010 - September 2010             

Business Analyst- Summer Intern             

·         Played a critical role in creating and maintaining the strategic partnership between business needs and technology delivery

·         Quickly understood client’s business strategy, their business process, and developed technical solutions to support their needs.

·         Facilitated meetings with clients to determine and prioritize their business requirements and the impact of these requirements on existing applications and workflows.

·         Partnered with stakeholders to identify, define and prioritize business opportunities with IT

·         Created clear and precise user operations manuals ensuring all details of the project were captured

Hollister Inc., Libertyville, IL                                                                      March 2010-July 2010

Business Analyst

·         Provide technical salesforce.com support for the reporting and data analysis needs of all  North American users in the ostomy, continence care, critical care sales/ customer service/ marketing divisions

·         Administered meetings with clients at all levels to gather business requirements and strategize customization of these requirements into salesforce.com database

·         Create documentation for all new process launches

·         Monthly execute end user product sales reporting and analysis by geographic territory, product division, and channel

·         Within salesforce.com, develop and analyze key metric reports (e.g. lost accounts, new accounts, account compliance and/or utilization)

·         Train all new hires on salesforce.com specific to their product division

·         Conduct refresher webinars/ live meetings to train 110 sales representatives on new salesforce.com processes and enhancements

 

Hollister Inc., Libertyville, IL                                                                      August 2005-March 2010                                                                                                                      

Secure Start Program Administrative Supervisor

·         Supervise team of data and product entry specialists whose responsibilities include efficient and accurate completion of high volume, time sensitive medical device product orders

·         Oversee triage team in management of over 100 calls per day in a fast paced, call center environment 

·         Utilize LEAN/ 6-Sigma Process Improvement training to play pivotal role in designated Total Process Improvement projects

·         Successfully completed project lifecycle including but not limited to business requirement gathering, documentation of project, user acceptance testing, meeting with stakeholders

·         Maintain highly utilized insurance tool database, pertaining to national and regional health insurance contracts, maximizing the ability of the consumer to obtain necessary supplies

·         Execute adjustments and additions to constantly changing, internal SAP CRM database

·         Manage accurate and timely execution of business partner and consumer processes in SAP CRM

·         Coordinate key communication and collaboration among different departments and operational units

Key Accomplishments and Recognitions at Hollister Incorporated

·         Spearheaded the development of a new MS Access software tool designed to provide efficiency in business distribution between key business partners

·         Implemented complex integration and analysis using client information and database resources

·         Managed administrative team to successfully meet and exceed company campaign to enroll 45,000 consumers into high profile patient discharge program

·         Successfully developed the Account Executive business process in salesforce.com

·         Through process improvements, streamlined the North American salesforce.com application customization procedure

Novo vision, Inc., Princeton, New Jersey                                                        Feb 2004 – Jun 2005

Software Tester/Data Analyst

·         Rigorously tested various versions of Novo path (software designed for labs) using test plans, to guarantee accuracy

·         Developed test documentation (issue log, bug list)

·         Reproduced/retested bug fixes, ensuring Novo path version ready for release to clients

·         Assisted in making software improvements to ensure testability and client satisfaction

Professional Electronic Billing, East Brunswick, New Jersey                                       2000 – Feb 2004

Medical Biller

·         Created medical claims using ICD-9  and procedure codes

·         Maintained LYTEC database to ensure accuracy of patient information and insurance payments

·         Persistently contacted insurance companies, expediting medical claims payments

EDUCATION

Rutgers University, New Brunswick, New Jersey (2003)

B.S. Computer Science

GPA 3.4 (4.0) Golden Key Honor Society

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