Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Download Resume Format
Teresa Porche
309 Alex Ct. #905, Castle Pines, Co. 80001
720-287-987
Email: teresa@msn.com
OBJECTIVE
Apply my management and technology skills toward a challenging and rewarding career with a company that offers me a stable and positive atmosphere.
SUMMARY OF QUALIFICATIONS
Demonstrated ability to lead people, and manage change in a fast paced IT environment.v
Ability to establish and maintain effective working relationships at all organizational levels.v
Manage, coach and support 10 direct reports and 7-10 in-direct reports across multiple locations.v
Ability to understand complex program structures, strong analysis, problem solving and risk mitigation skills.v
Ability to communicate ideas in both technical and business language.v
Demonstrated experience in personnel management; directing andv co-coordination of staff work plans, reporting, and metrics development and performance management.
Demonstrated experience in assetv management and development and execution of technology replacement process for 5000+ hardware environment.
Ability to effectively prioritize work, shift priorities, demands and timelines in a high-pressure environment.v
Ability to read and respond effectively to communication styles ofv team members and customers who come from a broad spectrum of disciplines.
Ability to prepare and evaluate proposals forv procurement; Request for Proposal (RFP), Wavier of Bid, Sole Sourcing and Request for Information (RFI).
Demonstrated experience inv legal contract development, negotiation and execution; Support Contract, Maintenance Contract, Service Level Agreements, OLAs
Budgetary forecasting, development and tracking.v
PROFESSIONAL EXPERIENCE
Current Employer:Insight Global
Position:Business Analyst Cricket Channel Management
Period in Position: October 2011 - Current
Responsibilities:Gather Business Requirement for the Channel Management department and partner with IT to design and implement new functionality in support of deliverables. Responsible for overseeing the day-to-day operations of other department Analysts; managing the daily workload and providing technical expertise and leadership to level I-II analysts to assist in resolving critical system issues. Responsible for leading process improvements, managing enterprise level solutions and assuring maintenance of relevant documentation.
Employer: Town of Castle Rock
Position:IT Project Manager
Period in Position: July 2011 - October 2011
Responsibilities: Plan, execute and finalize projects according to strict deadlines within scope and budget. Acquire resources and coordinated the efforts of team members, third-party contractors and consultants in order to meet deliverables. Defined the objectives and oversaw quality control throughout the project life cycle.
Employer: Arapahoe County Government
Position:Project Management Supervisor
Period in Position: November 2008 July 2011
Other Positions Held: Business Systems Analyst/Project Manager (July 2007 November 2008)
Associate Business Systems Analyst/Project Manager (January 2007 July 2007)
Asset Management Administrator (June 2005-January 2007)
Help Desk Representative (August 2001-June 2005)
Business Administrator (April 2001-August 2001)
Responsibilities:Supervise the delivery of services, technical skill application and coordinate functions including but not limited to hardware, software and processes necessary to provide enterprise and business use applications, interfaces and support systems required for business operation for the entire organization.
Responsible for the outcome of solutions, providing advice, guidance and assistance to staff members and end user areas on matters related to the analysis, design and implementation of automated information processing solutions.
Supervise the analysis, evaluation, implementation, administration and maintenance for automated business solutions.
Work with County Offices and Departments to solve problems, meet schedules, and track progress in achieving goals and objectives to improve service to the citizens through deployment of world-class information technology solutions
Employer: Northwest Medical Center
Position: Patient Access Representative
Period in Position: July 2000-March 2001
Responsibilities: Performed patient registration and office support duties of a complex nature. Provide quality Customer service internally and externally. Manage collection of up-front revenue and medical billing.
Employer:Centura HealthCare
Position: Patient Access Representative-Emergency Room
Period in Position:April 1999-July 2000
Responsibilities:Interviewed patients or relatives to obtain identifying information and other data required for admission records; entered information on admitting forms. Assigned patient to appropriate room or ward as designated by supervisor, based on the nature of the illness and the type of accommodations available. Prepared dismissal and other records, identification bracelets and assisted in insurance matters. Verified insurance benefits assigned to hospital and explained financial requirement to patient or patient representative.
Employer:Columbia HealthOne
Position: Front Office Coordinator-Residency Clinic
Period in Position:September 1995-June 1997
Responsibilities:Managed the front office, triage phone calls, scheduling, physician billing, filing, assist Senior Office Coordinator with data entry, registration.
ACADEMIC & PROFESSIONAL QUALIFICATIONS
Computer Knowledge:MS Office (word, excel, outlook, project), Visio, Adobe, SnagIt, Quality Center, UPerform, BMC Remedy Incident, Problem and Change Management, Microsoft project 2003 server, SAP, PeopleSoft, Budget Management System (BMS), DOORs
Certificate of Achievement: Certification - ITIL Foundations V.3
Certification - Microsoft Project Server 2003
Certification Systemations Requirements Gathering
Certification - Microsoft Project Administrator
Training - Supervisor Boot Camp
Training - How to deal with difficult people
Training Supervisor Boot Camp on Human Resource Laws
Training HIPPA
Awards - Performance Advisory Board (valuable role in County Strategic Plan)
Outstanding Performance Appreciation letter - Issued by the Board of County Commissioners
Awards - Outstanding Customer Service Award - From Division Manager of Child Support Enforcement
Awards - Oasis Conversion Team Award (outstanding team work)
CAREER ACCOMPLISHMENTS
Developed and implemented a new hire testing process for Businessv Analysts, Project Managers and Quality Assurance to obtain quality staff.
Developed performance metrics and evaluation process for IT Staff.v
Appointed to the Arapahoe County Strategic Planning Board by Information Technology Director.v
Appointed to the Arapahoe County Performance Evaluation Review Board by Information Technology Director.v
Appointed as an Objective Owner in the Align Arapahoe Balanced Scorecard.v
Drafted Arapahoe County's first Project Governance Process that supported the development of a Strategic Planning Role.v
Managed 2008 Presidential Election.v
Effectively managed patient processing and crisis communication the day of Columbine Shooting (first day on the job).v
Managed $1.5 mil Voice over Internet Protocol (VoIP) telephone replacement and rollout to over 1700 county employees.v
Managed $2.5 mil replacementv of two County ERP systems.
Coached staff during difficult organizational structure change in the Arapahoe County IT Transformation.v
Successfully managed staff of 10 direct and 7-10 indirect reports.v
2008 - Promotion to Project Management Supervisor
2007 - Promotion to Business Systems Analyst
2007 - Promotion to Associate Business Systems Analyst
2005 - Promotion Asset Management Administrator
2001 - Promotion Help Desk
PERFORMANCE FEEDBACK
Tonia is part of the advisory board working toward a unified County performance review form and process, representing IT in a positive image. Patrick Hernandez commented on Tonias participation on the Advisory Board you have the right person on the team. Arapahoe County Human Resources Director Patrick Hernandez (2010)
Tonia demonstrated from early in her tenure that she understood what business is all about.She is well organized and thrives under adversity. She keeps a sharp eye on the bottom line, but realized too that customer satisfaction is what makes or breaks your business. I suppose doing well in business is easy if you are, as she is, driven in equal measure by both quality and efficiency. Arapahoe County Sr. Desktop Technician Anthony Gallardo (2009)
Tonia is well liked by the Sheriffs Office staff and management. She is very even tempered and good natured. I would be happy to have Tonia as PM on future projects and recommend her to others. Arapahoe County Detentions Bureau Chief Phil Spence (2008)
Tonia manages the largest workload in the group in a very organized manner. Her organizational and communication skills allow her to complete projects on-time or ahead of schedule regardless of outside influences. - Applications Division Manager Ann Ozga (2008)
Individuals enjoy working on projects that Tonia is managing because she listens, keeps them involved, clearly states expectations and drives the project to successful completion. They know they will be successful when working on one of Tonias projects. Division Manager Deputy Director Julie Rich (2007)
2001-2010 Performance Reviews all rated Above Expectations Consistently generates results above those expected of the position.
720-287-987
Email: teresa@msn.com
OBJECTIVE
Apply my management and technology skills toward a challenging and rewarding career with a company that offers me a stable and positive atmosphere.
SUMMARY OF QUALIFICATIONS
Demonstrated ability to lead people, and manage change in a fast paced IT environment.v
Ability to establish and maintain effective working relationships at all organizational levels.v
Manage, coach and support 10 direct reports and 7-10 in-direct reports across multiple locations.v
Ability to understand complex program structures, strong analysis, problem solving and risk mitigation skills.v
Ability to communicate ideas in both technical and business language.v
Demonstrated experience in personnel management; directing andv co-coordination of staff work plans, reporting, and metrics development and performance management.
Demonstrated experience in assetv management and development and execution of technology replacement process for 5000+ hardware environment.
Ability to effectively prioritize work, shift priorities, demands and timelines in a high-pressure environment.v
Ability to read and respond effectively to communication styles ofv team members and customers who come from a broad spectrum of disciplines.
Ability to prepare and evaluate proposals forv procurement; Request for Proposal (RFP), Wavier of Bid, Sole Sourcing and Request for Information (RFI).
Demonstrated experience inv legal contract development, negotiation and execution; Support Contract, Maintenance Contract, Service Level Agreements, OLAs
Budgetary forecasting, development and tracking.v
PROFESSIONAL EXPERIENCE
Current Employer:Insight Global
Position:Business Analyst Cricket Channel Management
Period in Position: October 2011 - Current
Responsibilities:Gather Business Requirement for the Channel Management department and partner with IT to design and implement new functionality in support of deliverables. Responsible for overseeing the day-to-day operations of other department Analysts; managing the daily workload and providing technical expertise and leadership to level I-II analysts to assist in resolving critical system issues. Responsible for leading process improvements, managing enterprise level solutions and assuring maintenance of relevant documentation.
Employer: Town of Castle Rock
Position:IT Project Manager
Period in Position: July 2011 - October 2011
Responsibilities: Plan, execute and finalize projects according to strict deadlines within scope and budget. Acquire resources and coordinated the efforts of team members, third-party contractors and consultants in order to meet deliverables. Defined the objectives and oversaw quality control throughout the project life cycle.
Employer: Arapahoe County Government
Position:Project Management Supervisor
Period in Position: November 2008 July 2011
Other Positions Held: Business Systems Analyst/Project Manager (July 2007 November 2008)
Associate Business Systems Analyst/Project Manager (January 2007 July 2007)
Asset Management Administrator (June 2005-January 2007)
Help Desk Representative (August 2001-June 2005)
Business Administrator (April 2001-August 2001)
Responsibilities:Supervise the delivery of services, technical skill application and coordinate functions including but not limited to hardware, software and processes necessary to provide enterprise and business use applications, interfaces and support systems required for business operation for the entire organization.
Responsible for the outcome of solutions, providing advice, guidance and assistance to staff members and end user areas on matters related to the analysis, design and implementation of automated information processing solutions.
Supervise the analysis, evaluation, implementation, administration and maintenance for automated business solutions.
Work with County Offices and Departments to solve problems, meet schedules, and track progress in achieving goals and objectives to improve service to the citizens through deployment of world-class information technology solutions
Employer: Northwest Medical Center
Position: Patient Access Representative
Period in Position: July 2000-March 2001
Responsibilities: Performed patient registration and office support duties of a complex nature. Provide quality Customer service internally and externally. Manage collection of up-front revenue and medical billing.
Employer:Centura HealthCare
Position: Patient Access Representative-Emergency Room
Period in Position:April 1999-July 2000
Responsibilities:Interviewed patients or relatives to obtain identifying information and other data required for admission records; entered information on admitting forms. Assigned patient to appropriate room or ward as designated by supervisor, based on the nature of the illness and the type of accommodations available. Prepared dismissal and other records, identification bracelets and assisted in insurance matters. Verified insurance benefits assigned to hospital and explained financial requirement to patient or patient representative.
Employer:Columbia HealthOne
Position: Front Office Coordinator-Residency Clinic
Period in Position:September 1995-June 1997
Responsibilities:Managed the front office, triage phone calls, scheduling, physician billing, filing, assist Senior Office Coordinator with data entry, registration.
ACADEMIC & PROFESSIONAL QUALIFICATIONS
Computer Knowledge:MS Office (word, excel, outlook, project), Visio, Adobe, SnagIt, Quality Center, UPerform, BMC Remedy Incident, Problem and Change Management, Microsoft project 2003 server, SAP, PeopleSoft, Budget Management System (BMS), DOORs
Certificate of Achievement: Certification - ITIL Foundations V.3
Certification - Microsoft Project Server 2003
Certification Systemations Requirements Gathering
Certification - Microsoft Project Administrator
Training - Supervisor Boot Camp
Training - How to deal with difficult people
Training Supervisor Boot Camp on Human Resource Laws
Training HIPPA
Awards - Performance Advisory Board (valuable role in County Strategic Plan)
Outstanding Performance Appreciation letter - Issued by the Board of County Commissioners
Awards - Outstanding Customer Service Award - From Division Manager of Child Support Enforcement
Awards - Oasis Conversion Team Award (outstanding team work)
CAREER ACCOMPLISHMENTS
Developed and implemented a new hire testing process for Businessv Analysts, Project Managers and Quality Assurance to obtain quality staff.
Developed performance metrics and evaluation process for IT Staff.v
Appointed to the Arapahoe County Strategic Planning Board by Information Technology Director.v
Appointed to the Arapahoe County Performance Evaluation Review Board by Information Technology Director.v
Appointed as an Objective Owner in the Align Arapahoe Balanced Scorecard.v
Drafted Arapahoe County's first Project Governance Process that supported the development of a Strategic Planning Role.v
Managed 2008 Presidential Election.v
Effectively managed patient processing and crisis communication the day of Columbine Shooting (first day on the job).v
Managed $1.5 mil Voice over Internet Protocol (VoIP) telephone replacement and rollout to over 1700 county employees.v
Managed $2.5 mil replacementv of two County ERP systems.
Coached staff during difficult organizational structure change in the Arapahoe County IT Transformation.v
Successfully managed staff of 10 direct and 7-10 indirect reports.v
2008 - Promotion to Project Management Supervisor
2007 - Promotion to Business Systems Analyst
2007 - Promotion to Associate Business Systems Analyst
2005 - Promotion Asset Management Administrator
2001 - Promotion Help Desk
PERFORMANCE FEEDBACK
Tonia is part of the advisory board working toward a unified County performance review form and process, representing IT in a positive image. Patrick Hernandez commented on Tonias participation on the Advisory Board you have the right person on the team. Arapahoe County Human Resources Director Patrick Hernandez (2010)
Tonia demonstrated from early in her tenure that she understood what business is all about.She is well organized and thrives under adversity. She keeps a sharp eye on the bottom line, but realized too that customer satisfaction is what makes or breaks your business. I suppose doing well in business is easy if you are, as she is, driven in equal measure by both quality and efficiency. Arapahoe County Sr. Desktop Technician Anthony Gallardo (2009)
Tonia is well liked by the Sheriffs Office staff and management. She is very even tempered and good natured. I would be happy to have Tonia as PM on future projects and recommend her to others. Arapahoe County Detentions Bureau Chief Phil Spence (2008)
Tonia manages the largest workload in the group in a very organized manner. Her organizational and communication skills allow her to complete projects on-time or ahead of schedule regardless of outside influences. - Applications Division Manager Ann Ozga (2008)
Individuals enjoy working on projects that Tonia is managing because she listens, keeps them involved, clearly states expectations and drives the project to successful completion. They know they will be successful when working on one of Tonias projects. Division Manager Deputy Director Julie Rich (2007)
2001-2010 Performance Reviews all rated Above Expectations Consistently generates results above those expected of the position.
Download Resume Format
.JPG)
0 comments:
Post a Comment