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Teresa Sweeney
309 VT Rte 78 |Highgate Center , VT 05001 | home 802-868-9876 Cell 802-752-1230} teresa@gmail.com
309 VT Rte 78 |
SUMMARY OF QUALIFICATIONS
·
6 years of experience
deploying, and upgrading systems, including hardware, software, networks,
servers and peripheral equipment.
·
6 years experience with Helpdesk
support, resolving end user problems by using our internal Knowledgebase and Vendor
resources.
·
3 years experience using
VMware Vsphere and EMC Celera SAN.
·
Knowledge of security and
disaster recovery applications to ensure complete protection.
·
2 years experience
supervising Helpdesk staff
·
Excellent communication
skills. Able to assess and resolve client issues quickly.
·
Ability to manage multiple
projects simultaneously in deadline-driven environments.
·
Work closely with all
Departments to plan and deploy software and hardware upgrades, with minimal
downtime.
TECHNICAL PROFICIENCIES
Applications: MS
Office Suite, Active Directory, VMware, WSUS,Shavlik NetCheck Pro, Qualys Guard
Vulnerability Mgmt, Surf Control/Websense, Numara Trackit! Help Desk Software
OS: Windows
XP/2000/2003
Networking: TCP/IP,
DNS, LAN/WAN
Email: Exchange 2003
Email: Exchange 2003
Anti-Virus Norton,
Trend Micro
PROFESSIONAL EXPERIENCE
Peoples
Trust Company, St. Albans
VT
2005- Present
Systems Administrator
Systems Administrator
·
VMware Vsphere administrator
·
Serve as lead help desk
technician and provide training to Information Systems co-workers as needed to
support the end user.
·
Maintain daily operation of the
banks applications, and systems for 110 end users across 6 locations.
·
Manage user accounts, including
adding and deleting rights and establishing server access VIA Microsoft Active
Directory.
·
Manage Group policy for the
Organization
·
Perform upgrades to hardware,
operating systems, and applications with minimal downtime.
·
Test and Deploy Windows Updates
and third party updates to all servers and workstations monthly, by using
Vmware update manager, Shavlik Patch Management suite and WSUS.
·
Install, monitor, and maintain Windows
server environment, network equipment, and storage devices.
·
Troubleshoot and resolve system
and network connectivity issues to ensure optimal performance, which includes
monitoring server event logs by utilizing Dorian Software.
·
Maintain network asset
management, including maintenance of network component inventory and related
documentation.
·
Maintain documentation relating
to Hardware maintenance and software licensing.
·
Make recommendations to IT
Director for software, hardware, and network improvements.
·
Assess equipment needs and
prepare quotes and purchase equipment from vendors, such as workstations,
servers, software.
·
Prepare documentation for best
practices and procedures for installing maintaining our Windows Server
Environment.
·
Establish best practices and
policies for installing, configuring, maintaining, and troubleshooting end user
workstation hardware, software, and peripheral devices.
·
Manage and ensure effectiveness
of security solutions, including firewalls, anti-virus solutions, and intrusion
detection systems
·
Maintain and create LAN/WAN
diagrams.
·
Maintain Disaster Recovery
documentation and plan and test DR readiness.
·
Create procedures for new and
existing software and business processes.
·
Maintained daily system backups
and data recovery of critical systems.
EDUCATION & CERTIFICATIONS
Associates Degree in
Business, Champlain
College (2001)
Network + Certification
Network + Certification
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