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CURRICULUM VITAE

 PERSONAL INFORMATION

Ø  Name: Mumtaj Bano

Ø  Date & Place of Birth: Kuwait - Jun, 27, 1985.

Ø  Nationality: Jordanian

Ø  Marital status: Single

Ø  Current Addresses: Zarqa – Jordan

Ø  Contact Information:

·         Mobil 1:  +962987654321

·         E-mail: mumtaj@hotmail.com

OBJECTIVE

 

I have the potentials, ambitions and seriousness to work hard with full enthusiasm in all circumstances

to expend my knowledge and experience in different fields.

Education

Ø  2000 – 2005 B. Sc. In Hotel Management and Tourism

                             Amman Al- Ahleya University Amman, Jordan

Ø  1999 – 2000 High School Education (Tawjihi)

                             Eben al-Atheer Secondary School

Summary Experience

Ø  2012 still now with Arab City Care, Amman – Jordan

As a Assistant Manager HR

Ø  2009 – 2011 with Crowe Horwath International, Amman – Jordan

As an Operation Management & Business Development.

Ø  2007 – 2009 With PWC “PriceWaterHouseCoopers” Amman – Jordan

As HR Consultant & HR Supervisor.

Ø  2006 – 2007 With Americana company- Pizza Hut, Amman – Jordan

As a Assistant Manager Restaurant

        

Ø  2006 – 2006 With Carrefour Hypermarkets – Majd Fotem , Amman – Jordan

As a Store Keeper Supervisor - Checking/Receiving

Ø  2005 – 2006 With Farah International Catering Services , Amman – Jordan 

As a Restaurant Assistant Manager

Ø  2002 – 2005 With Barter Card – Organizer Event , Amman – Jordan 

As a Free Lancer

Ø  Apr, 2012 – Still Till now

Arab City Care, Amman – Jordan                                      

As a Assistant Manager HR

Duties &Responsibilities:-

Work Experience

ü  Explain company personnel policies, benefits, and procedures to employees or job applicants.

ü  recruiting and staffing logistics;

ü  performance management and improvement tracking systems;

ü  employee orientation, development, and training logistics and recordkeeping;

ü  assisting with employee relations;

ü  company-wide committee facilitation and participation;

ü  company employee communication;

ü  compensation and benefits administration and recordkeeping;

ü  employee safety, welfare, wellness, and health reporting; and

ü  Request and study offers and agreements of recruitment services submitted by local and international recruitment agencies, and discuss accreditation with the Human Resources Director.

ü  maintaining employee files and the HR filing system;

ü  assisting with the day-to-day efficient operation of the HR office

Ø  May, 2009 – Jun, 2011

Crowe Horwath International ME, Amman – Jordan

                        As a Assistant Operation Manager - Development Supervisor.

                        Duties & Responsibilities:-         

ü  Assist in setting the department's long and short term objectives regarding the Business Development.

ü  Explain company personnel policies, benefits, and procedures to employees or job applicants.

ü  Opportunities in new markets and with new companies – in and outside Jordan.

ü  Review and evaluate competitive companies and their marketing programs and strategies through their website or any other

ü  Reviewed and set the HR Policies and Procedures according to the company strategy, Crowe Horwath methodology and complying with Jordan Labor Law.

ü  Recruiting top talent employees as to keep creating talent oriented & creative environment to reach CROWE HORWATH ME. goals

ü  Searching for high-caliber candidates to meet CROWE HORWATH recruitment needs through finding the best method to use (Online recruitment websites, newspapers, word of mouth, employees’ references, and headhunters).

ü  Explore new channels of communication and contract with suppliers to obtain better offers; like hotels, office supplies and Follow up on Invoicing and Payments

ü  Opportunities in new markets and with new companies – in and outside Jordan.

ü  Participate in expos, conferences, and trade shows.

ü  Maintain good relationship with all government offices related to company business

Ø  July 2007 - Apr 2009

PriceWaterHouseCoopers – PWC, Amman – Jordan

HR Consultant & HR Supervisor

Duties & Responsibilities:-      

  

ü  Markets survey and Conduct market research.

ü  Prepare and Analyze Job Descriptions.

ü  Assist in preparing business proposals.

ü  Gather and draft required data and information from different search tools and sources.

ü  Carry out research and information analysis for different issues.

ü  Follow up on tenders and RFPs.

ü  Create new market opportunities.

ü  Maintain PWC database of consultants.

ü  Monitoring employees compliance to company policies and procedures

ü  Represent the company in all Labor and Administration issues (Social Security Funds, Tax Department, Insurance Companies, Unions .etc).

ü  Prepare salaries and payroll; ensuring staff are paid correctly and on time.

ü  Manage the employee’s accommodation, transportation, phone calls, internet, stationary, offices, travel visa and advanced payment.

ü  Offices and buildings administration management.

ü  Any other duties related to HR and Recruiting.

Ø  Oct 2006 - Jun 2007                                                                                                                                     

Americana Group Jordan – Pizza Hut, Amman – Jordan   

As an Assistant Manager – Restaurant Management

Duties & Responsibilities:-      

ü  Explain company personnel policies, benefits, and procedures to employees or job applicants.

ü  Manages the daily restaurant organization, duty schedules and all its activities

ü  Performs basic paperwork, enters hourly readings, enters daily inventory, closes and opens cash sheets, pulls and checks

ü  Knowledge of how to improve quality of supplies and decrease costs.

ü  Make sure that all operation is complying with Local Health Department regulations in food safety

ü  Train staff and retain customer service level at the highest level of excellence.

ü  Deal with customer problems and complaints, understand and make a decision based on each individual situation and report to the general manager the issue and outcome.

ü  Keeps records of benefits plans participation such as medical insurance, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for company & government reporting

Ø  Jun 2006 - Oct 2006

Carrefour Hypermarkets – Majd Fotem, Amman – Jordan

As a Store Keeper Supervisor - Checking/Receiving

Duties & Responsibilities:-      

ü  Ensure processes & procedures meet the requirements for quality, health and safety, and environment policies.

ü  Define and manage stock level

ü  Preparing purchase order, submitting them to suppliers and following up for delivery.

ü  Assists the Head Storekeeper in supervising the receipt and custody of all basic commodities, food and non food items stored in assigned warehouse;

ü  Coordinate with the project accountant on issues related to invoices and delivery notes.

ü  Assists in checking receipt of commodities goods and prepares appropriate supply documentation

ü  Directs salvage of damaged or used material and Ensure accuracy of inventory.

ü  Organize and maintain material in the store and Maintain cleanliness and tidiness of the store.

ü  Performs such other duties as may be assigned.

Ø  From Oct 2005 till Jun 2006                                                                                      

        Farah International Catering Services – Armoush Tourist Investment Co, Amman – Jordan

        As an Assistant Manager - Restaurant Management

                                Duties & Responsibilities:-      

ü  Ensure all company policies & procedures are adhered to.

ü  assistant Managing the branch financial performance - budget development and business plan execution, branch profit and loss activities, branch operating costs

ü  Implement Health, Safety, and Environment and Quality policies all times.

ü  Recording sales and order information and sending copies to the sales office.

ü  Identify new sales opportunities

ü  Responsible for employees files, generating daily attendance reports and follow up with employees, official letters , collecting & entering overtime data to the system, preparing monthly payroll , follow up new & resigned employees ,employees vacations and leaves, preparing social security monthly report

ü  Lead a team of employees in providing exceptional customer service

ü  Monitor stock levels, expiry dates and orders of supplies.

ü  Implement and maintain health & safety/food hygiene regulati

Ø  From Des 2002  till  Oct 2005                                                                                     

        Barter Card – Advertising Organization, Amman – Jordan

                               As an Assistant Manager - Free Lancer

                               Duties & Responsibilities:-      

ü  Gaining a clear understanding of customers' businesses and requirements

ü  Gathering market and customer information;

ü  Liaising and networking with a range of stakeholders, e.g. customers, colleagues, suppliers and partner organizations.

ü  Mediating between the Group Company and our advertising agency to ensure that all artwork is according to guidelines ,has group approval and produced in the right time frame for the launch

ü  Ensure that all marketing activities comply with state and federal regulations.

ü  Organizing trips and graduation ceremonies in the local universities.

ü  Coordinate with media partners, business development agencies and advertising agencies for implementing all marketing

ü  Ensure distribution of promotional materials like brochures, posters, pamphlets, etc.

ü  Determine and establish marketing campaigns from concept to completion

Training Courses

·          2012	PMP – Self Study	Project Management Professional
·          2011	J.LL - Self Study	Jordanian Labor Law
·          2010	Crowe Horwath International
·          2010	Crowe Horwath International	Time Management
·          2010	Figure Training Center	Human Resources Management
·          2009	Crowe Horwath International	Leadership &Team Building.
·          2009	Crowe Horwath International	Soft Skills
·          2009	PriceWaterHouseCoopers ''PwC''	Job Description
·          2008	Change Zone Center.	MBA Practices
·          2008	PriceWaterHouseCoopers ''PwC''	Six Sigma
·          2008	GENEVA Training Center.	H.R Management
·          2008	PriceWaterHouseCoopers ''PwC''	Consultant Human Resources
·          2007	PriceWaterHouseCoopers ''PwC''	Management Consulting
·          2007	Americana - Pizza Hut	Customer Mania Service.
·          2006	Americana - Pizza Hut	How we work to together
·          2006	Americana - Pizza Hut	Restaurant Management.
·          2006	Carrefour Hypermarkets  – Egypt	Checker in Receiving Department
·          2006	Farah International Catering Services Co	Restaurants Management
·          2005	Farah International Catering Services Co	Customer Service.
·          2003	Holiday Inn Hotel	F.B
·          2003	Johansson Hotel	F.B
·          2003	Le Royal Amman Hotel	H.K
·          2002	Days Inn	F.B
·          2002	Commodore Hotel	F.B

·          Personal	ü  Hard – Worker, can work under pressure. ü  Enthusiastic and willing to participate in different organizational activities ü  Communication skills; presentations, public speaking ü  Internet searching techniques. ü  Excellent people skills. ü  Productive with proven ability to deliver. ü  Team leadership Skills. ü  Time and Resources Management Skills. ü  Good Knowledge in Jordanian Labor Law, and Social Security Jordanian Law. ü  Languages: 1- Arabic: Native in writing, rending & speaking.                                      2-English: Good
·          Computer	ü  ICDL Microsoft office - Experience in windows applications, Microsoft office, outlook. ü  SPSS - Statistical Package of social sciences ü  Internet searching techniques – Desk Research ü  Typing - English and Arabic.
·          Hobbies &Interests	ü  Travelling. ü  Participation & Help in Charity Works. ü  Cooking & Making Sweets. ü  Reading
·          References	ü  Available upon request

Skills & Attributes

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