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Lancaster Farm Road Phone: 201-889-9876
Salem, New Hampshire 03001 Email: teresa@gmail.com
Career Profile:
Professional Network / Software Technician with
more than ten years of experience supporting users in Fortune 500 companies in
the Financial Services, Legal and Telecommunications industries.
Adept at working with minimal supervision.
Excellent communication, analytical and problem solving skills, works closely
with team members, executives and support staff to assess problems and
implement solutions. Expert at working with customers/users of all technical
levels to assess problems and implement solutions.Solid experience in project
management and providing both onsite and offsite support.Expertise in installing
and configuring hardware and software.An effective team leader and assignment
expeditor.
Objective:
To secure
a position in an environment that will further enable the use of my education,
experience and skills within a progressive organization.
Technical
Skills:
Operating
Systems: Microsoft
Windows 7/Windows XP/ Windows 98/Windows NT 4/ Windows 2000, Windows Server
NT/2000/2003, (Active Directory), Cisco
IOS, Novell Server
Networking: Ethernet
(IEEE 802.3) WiFi, DNS, Telnet,
Terminal Server, VPN
Protocols: TCP, TCP/IP, UDP, DHCP, DNS, IPX, SPX, NetBEUI,
PPP, PPPoe, FTP, Telnet, SSH, SMTP, SNMP, HTTP, HTTPS, NETBIOS, POP3, QoS
Router/Switches: Cisco Routers and Catalyst Switches,
Linksys Cable/DSL Router,
Linksys/Dlink/Netgear, Wireless Access Points
Email
Suites: Exchange
Server 5.5/2000/2003/2007, Lotus Notes, Outlook, Eudora
Web/Email
Filtering: Norton
Anti-virus Enterprise Edition 8.x, SurfControlWebfilter, McAfee
Servers: Compaq, Dell, IBM
Web
Servers: Microsoft
IIS 4.0/5.0
Backup Software: BrightStorArcServe 6.x/2000/9.0, Veritas Backup Exec, Storage Exec
Backup Software: BrightStorArcServe 6.x/2000/9.0, Veritas Backup Exec, Storage Exec
Legal
Software: \Abacus,
Amicus, Lawdesk, ABMS
Other
Software: Citrix,
Bloomberg, PcAnywhere, Microsoft Office Professional Suite (Outlook, Word, Access, Project), DBAN Wipe
disk, Virtual Tech, Virtual Request, ResolveIT, VNC, NetX360
Other
Hardware: HP,
Xerox & Cannon Printers, SCSI, RAID, Blackberry, Palm
Professional
Experience:
Citigroup – Global Wealth
Management,New
York, New York 2006 - Present
System Administrator
Responsible
for effective provisioning, installation/configuration, operation, and
maintenance of systems hardware, software and related infrastructure for 600+
users.Supports Private Bank users as well as senior executive management with
all system hardware, operating systems, software systems, and related
applications, to adhere to organizational policies and procedures. Act as Lead Network Attached Storage (NAS)
subject matter expert primarily responsible for maintenance and implementation
of disaster recovery, COB and OS upgrades on all filers. Daily and weekly volume maintenance to ensure
availability of adequate resources.
·
Provide daily system and application request support
for executive senior management including the CEO of the Private Bank.
·
Support Trading Floor users with regard to all
accessed application and hardware issues.
Troubleshoot all issues timely to ensure no impact to business
operations.
·
Perform daily system monitoring, verifying the
integrity and availability of all hardware, server resources, and systems.
Reviewing system and application logs, and verifying completion of scheduled
maintenance.
·
Utilize audit systems for issue management and
tracking user requests.
·
Install new / rebuild existing desktops and configure
hardware, peripherals, services, settings, directories, storage, etc. in
accordance with standards and project/operational requirements.
·
Develop and maintain installation and configuration
procedures.
·
Perform regular file archival and purge, as necessary.
·
Create, change, and delete user accounts per
request.
·
Remove data from Citigroup owned hardware using DBAN
utility per internal audit requirements.
·
Repair and recover from hardware or software
failures. Coordinate and communicate
with impacted users including executive senior management.
·
Apply OS patches and upgrades on a regular basis,
and upgrade administrative tools and utilities.
·
Perform ongoing performance tuning, hardware
upgrades, and resource optimization as required.
·
Configure CPU, memory, and disk partitions as
required.
·
Contribute to and maintain system standards.
·
Provide move support and hardware installation to
users in various NYC Citigroup locations.
·
Engineer solutions for various project and
operational needs at management discretion.
·
Coordinate COB testing for each data center location
semi-annually.
·
Coordinate OS upgrades and check-outs for external
filers to accommodate industry standards.
Atlantic
Network Technologies,Ramsey, New Jersey 2004-2005
Network
Consultant/ Technician
Provided Network, Server
and Application Support.
·
Server Maintenance 2003
Small Business Server; remote and on site.
·
VeritasBackupExec
maintenance remote and on site.
·
Sonicwall setup
configuration and maintenance.
·
Microsoft Exchange Server
Setup and maintenance remote and on site.
·
Installation of Windows
XP SP2.
·
Norton Anti-virus
software installation.
·
McAfee Anti-virus
software installation.
·
SCSI Tape Drive
installation on Backup Server.
·
Terminal Server
configuration for remote connections to client site.
·
VPN tunneling using
Sonicwall for remote connections to client site.
Armadillo
Services, New York, New York 2002 - 2004
Senior
Network Consultant
Provided
network and application administration, as well as, overall technical support
for multiple law firms in the New York Metro area consisting of a constant base
of 500+ users.
Clients
included; McAloon& Friedman, Bower, Sanger & Lawrence, Wood
Rafalski& Wood, Ledy-Gurren, DP Construction, Date Patrol, Thai Magic, and
Bendor Diamonds
- Installed
security patches and updated servers.
- Installed
and configured wireless networks with the highest security/encryption
protocols.
- Provided
technology training to executives and senior support staff.
- Troubleshot
and resolved connectivity, remote access issues hardware/software issues.
- Installed
and configured DHCP servers, network printers, Linksys Cable/DSL/Dlink
Routers and Cisco Catalyst Switches.
- Deployed
Windows 2000/2003 Servers and Workstations with various services packs,
security patches and applications; Norton Anti Virus corporate edition
including virus definition file updates, McAfee Antivirus.
- Managed
various backups using Veritas Backup Exec and BrightStorArcServe.
- Responsible
for company wide migrations to Exchange Server from Lotus Notes.
- Led
teams in moving 90+ users to new locations; included adding all wiring,
installing workstations and servers and working with vendors.
- Maintained
various legal application including Abacus, Amicus, Lawdesk and ABMS.
Dealogic
Financial Software, New York,
New York 2000
- 2002
Application
Support Manager
Dealogic
designs, develops and markets a technologically advanced platform incorporating
software, information and communications systems designed to address the specific
needs of the capital markets industry. Responsibilities incorporated the management
of local and international client support of Equity Capital Markets, Fixed
Income, and Mergers & Acquisitions software applications.
- Onsite and offsite client installation and
maintenance of the above applications for Bank of America, Morgan Stanley,
CitiGroup, Prudential and JPMorgan Chase and other financial institutions.
Nextel
Communications, Rutherford, New Jersey 1998 - 2000
Technician
Tier II, Corporate Accounts
Provisioning
and restricting subscribers for basic features including short messaging,
telephony, data lines, and ss7 features using Unix based platforms.
Weil,
Gotshal and Manges - Rogers & Wells, New York, New York 1998 - 1999
Consultant
(through
Ergo Consulting)
Computer
Technician contracting at the above international law firms providing technical
support. Major responsibilities included installing, upgrading and
troubleshooting PCs and NICs, including PentiumII upgrades from 486’s,
converting Token Ring to Fast EtherNet and troubleshooting and repairing HP
printers.
Education:
State
University of New York
Farmingdale,
New York
Cisco Academy - Currently working toward Cisco CCNA
New
Horizons
New York,
New York
Comptia A+ Operating Systems, Hardware, and Network+
Metropolitan
Institute of Network Technology
Jersey
City, New Jersey
Computer
Networking Certificate
Excellent
references available upon request.
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