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Joy Ogden
Permanent:
309 Thompson Street
Ashland, NH 03001
603-290-9876
joy@hotmail.com
OBJECTIVE: Finding a challenging position that will
allow me further my career aspirations.
SUMMARY:
Masters in Human Resources Management and Labor
Relations
Bachelor of Arts in Professional Writing
Chosen as PHI Trainer for the Coaching Approach to
Communication and Supervision
Proficient with ADP, MS Office (Excel, Word,
Powerpoint, Publisher), Prophet 21, Windows ’03, ’07, XP and Vista, Macintosh,
Kronos, RTP, ECN, Outlook Express
Trained as an Employment Specialist through Association
of Community Rehabilitation Educators (ACRE) training
Strong management experience in multiple departments
simultaneously.
Experienced in interviewing, hiring, scheduling,
payroll and overall employee management.
Registered volunteer with Lakes Region General Hospital
Vice Chair of the Town of Ashland Planning Board
Ten years in customer service and staff training
through employment at Waterville Valley Ski Resort
EDUCATION:
Masters in Science Human Resources
Management and Labor Relations, 2010
Ellis University,
Chicago, Illinois
Graduated with an
attained GPA of 3.7 on a 4.0 scale.
Bachelor of Arts in Professional
Writing, 2006
New York Institute of Technology,
Ellis, New York
Graduated with an attained GPA of 3.6 on a
4.0 scale.
EXPERIENCE:
Program Manager, April 2010 to Present
Lakes Region Community Services, Laconia, New Hampshire
Managed a staff of over 60 employees
Responsible for ensuring the proper medication
administration
Responsible for interviewing, hiring,
terminating, writing and reviewing disciplinary concerns, annual reviews and
other staff management needs.
Responsible for managing the daily schedules,
staffing of, management of staff, as well as troubleshooting issues with over
105 developmentally disabled individuals.
Managed pairings of individuals and staff based
on personality trends, individual needs and geographical locations.
Responsible for developing paid employment
opportunities for individuals with developmental disabilities
Responsible for managing company vehicle documentation,
petty cash tracking and replenishment as needed as well as, daily notes,
progress notes, fire drills, individuals’ personal money, time sheets, mileage
sheets, etc.
Chosen as a PHI trainer through the New Hampshire
Department of Labor Direct Connect ARRA Grant for the Coaching Approach to
Communication and Supervision
Guest Service Product Coordinator, October 2009 to
April 2010
Loon Mountain, Lincoln, New Hampshire
Responsible for interviewing, hiring and managing a
staff of about 20.
Managed multiple departments’ troubleshooting simultaneously,
including a call center, guest service desk, and a ticket office, all with high
customer volume.
Managed schedules, payroll, job sharing needs, and
employee disputes and issues.
Responsible for constructing and running meetings
information and material for the day.
Responsible for multiple safes and safe combinations as
well as large cash banks in order to distribute daily to different departments
as well as make change through accounting.
Dealt with fraudulent guests through security and police
to defuse situations.
Accounts Payable/Bookkeeping Clerk, August 2008 to October 2009
Hawkensen Equipment, Rumney, New Hampshire
Responsible for payroll and account processing.
Handled deposits as well as cash receipts journal and external disbursements.
Responsible for accounts payable and receivable.
Responsible for petty cash audits and making change through the bank.
Handled delinquent customer accounts through court proceedings.
Answered phones as well as retrieved daily mail.
References are available upon request
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