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309
Robert Dr, Godfrey, IL 62001 Cell: 618-830-9876 - maya@hotmail.com
Summary
Analytical
professional with 7+ years in Customer Service roles within diverse industries.
Solid track record of efficient and accurate client interactions in fast-paced
environments.
Relevant
Experience
Customer
Service
• Provided
daily technical support to end-users for software issues by consulting with
customers via phone, email and in-person.
• Consistently
responded to special requests and met or exceeded expectations.
•
Recognized by senior
management for provision of outstanding customer service the letter of
commendation.
Administrative
Support
• Accurately
and efficiently reconciled financial data from generated reports.
• Successfully
merged all customer information during a company acquisition, achieving 100%
accuracy.
• Ensured
project deadlines were completed according to defined specifications.
• Programmed,
managed, and updated databases of highly confidential client information.
Work
History
Accounts
Receivable Clerk
February
2009 to November 2011
The
St. Louis Mat & Linen Co – St. Louis, MO
•
Maintained working
relationship with organizational management regarding receipt, posting, and
processing of payments.
• Proactively
interacted with customers on purchases, order process, and overdue payment
collections.
• Completed
monthly and quarterly billing by customer type.
• Opened
new customer accounts and set up invoicing.
• Followed
closing procedures by shutting down equipment, locking and securing premises.
Merchandise
Team Associate
September
2008 to December 2008
Macy's
Inc–
Alton, IL
• Scanned and processed new merchandise
shipments and applied markdowns on aged inventories.
Access
Programmer / Database Manager
February
2008 to March 2008
Market
Probe –
St. Louis, MO
•
Programmed, managed, and
maintained Microsoft Access databases containing confidential client
information.
Stock
Records Reconciliation
AG
Edwards –
St. Louis, MO
• Reconciled
company client records with mutual fund companies
• Collaborated
with Securities Reconciliation staff on reviewing and resolving networking
problems.
• Supported
client accounts by transferring shares, consolidating accounts, and
updating/correcting personal information.
Continued…
Maya
Saenz
Page Two
Networking
Clerk
August
2005 to December 2005
AG
Edwards –
St. Louis, MO
• Efficiently
processed client and branch requests to network and de-network accounts.
•
Reviewed positions after
networking transaction, ensuring unissued shares reflected in customer account
data.
•
Provided customer service
to support branch and home office personnel, by responding to questions
regarding mutual funds and network system.
Sales
Associate
May
2005 to August 2005
Dillard's–
Florissant, MO
•
Provided appropriate
level of support to diverse customer base related to product questions,
selection, purchases, and complaints.
Support
Center Professional
November
2004 to February 2005
Availability
–
Alton, IL
• Provided
technical support on client/server architecture and systems configurations.
• Assisted
end-users on identifying, troubleshooting, and resolving computer hardware
issues.
• Answered
technical support questions from a wide variety of geographically disbursed
customers.
Education
and Training
Southern
Illinois University Edwardsville 2004
Edwardsville,
IL
Computer
Management Information Systems
Bachelors
of Science
Technical
Skills
Skills
Database
Design, System Analysis/SDLC Networking,
Microsoft
Office Suite, Microsoft Windows OS,
Microsoft
Server 2003, Linux, Unix, Visual Basic,
C++,
COBOL, SQL, QuickBooks, Beta Financial System
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