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Ph – 301.305.9876 Email – Anna@yahoo.com
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Anna Mills
AT&T,
Washington DC
October
2011 – Present
Unified Communications Tier 2
Fulfillment NOC Engineer – Clearbridge Technology Group Contractor
Administrative Office of the
US Courts
¨ As a fulfillment engineer my primary responsibility
is to work with the program manager and his team of field engineers to ensure
accuracy with all pre cut documentation, site surveys, dial plans, site
configurations, number porting and circuit ID’s. This process is to ensure that
the customer migration over to IPT goes smoothly.
¨ After the site has successfully migrated,
the fulfillment engineer moves to a support role for the customer. Acting as
there single point of contact for a 15 day period. During this time any and all
site issues are handled directly by the fulfillment engineer ranging from
simple tasks to very complex ones.
¨ All site activity is reported using the
Remedy and Heat ticketing systems to track trends and build the online
knowledge base.
¨ Knowledge of CUCM, CUPM, Unity 8.5
AT&T,
Reston VA
Unified Communications Tier
1.5 NOC Engineer – Clearbridge Technology Group Contractor
Administrative Office of the
US Courts
¨ As a VOIP engineer to the US courts I am
responsible for all IP telephony voice related issues, customer feature
requests, Adding of new users and managing existing user configurations.
¨ Knowledge of Cisco Unified Communications
Manager infrastructure and configuration in a multi cluster environment. Responsible
for configuring Call Coverage’s (Hunt Groups, Pickup Groups, BLFs and Extension
Mobility) in CUCM and voicemail in Unity.
¨ Added users and devices to Cisco TACACS,
configure and enable Extension Mobility and paging with Informacast.
¨ Configured VG 202,204 and 224 for T38 and
analog fax services. Troubleshooting of Inbound call failures due to PSTN to IP
issues (COS)
¨ Created users, lines and devices in CUCM.
Configured the following Cisco IP Phones: 7911, 7945, 7965, 7975, 9951, 9971
and CIPC.
Time
Warner Cable, Herndon VA
January
2011 – October 2011
Service Activation Engineer/GIA
VOIP project - Resolvit Contractor
¨ Test and turn up STS, DS3, Trunk Group and
T1 connections in each regional tandem with the LEC’s building out the TWC VOIP
network. Confirm DS3’s are market ready and built according to network planning
specifications. This involves confirming
network mapping and test access points in the Fujitsu DWDM, and troubleshooting
DS3 build out issues on the fiber ring. Trunk turn up and troubleshooting; verifying
point codes, hunting sequence, performing COT and Glare test. Confirming all Trunk
groups and T1’s have been built with the correct TCIC’s, build and verify trunk
terminations in the tandems, build all voice interface (silent suppression and
echo cancellers) for all T1’s and add
Circuit Identification to all DS3’s and T1’s in the media Gateways.
¨ Contact LEC to confirm LEC order completion
and testing. Report any circuit failures with the local LEC, opening repair
tickets on all circuits, coordinating technical bridges and escalating internally
following proper protocols. Confirm circuit fix using JDSU to test head to head
with LEC network tech.
¨ Update
circuit orders and test completion results in Expo and Granite to be released
and turned over to the NOC to complete market service activation.
Altobridge,
Vienna VA
August 2007 – December 2010
Customer/Field Support
Engineer
¨
Provide
technical support on all Altobridge/ADC products to our world wide customer
base, which includes but not limited to 24/7 support. Travel domestically and
internationally to work closely with various local Telco providers gathering
data fill and creating site surveys to configured SS7 protocol, SGSN
configuration and T1 connectivity for System integration and installation of
Altobridge proprietary GSM split BSC hardware/software system architecture to
provide a complete GSM solution to mobile network operators enabling them to
bring telecommunications services to isolated areas at low cost. Support active
customer trials and technical assistance to the sales team for all active sales
demo’s and trade show activity.
¨
Local
and remote troubleshooting of customer issues and implementation of resolutions
to meet customer satisfaction. Rapid escalation to senior management and
development team of blocking issues which may significantly impact the quality
and level of service available to our customers.
¨
Validate
software upgrades and patches prior to releasing them to the field, work
closely with the systems test team to make sure Test Plans meet and exceed
industry standards. Perform software upgrades to remote commercial systems and
provide MOP for all upgrade procedures.
¨
Perform
customer training on Altobridge/ADC Mobile network solution product line. Assist
the documentation team in preparing material on the products for use in
training courses and customer documentation.
¨
Responsible
for mentoring new/junior engineers to ensure they reach necessary levels of
technical competence on the Altobridge/ADC proprietary software and hardware
systems.
¨
Maintain
a high level of confidentiality and security with all military branches and
Government agencies as I work closely with them domestically and
internationally to meet there specific Cellular communication needs.
Sprint
Nextel, Reston VA
March 2004 – August 2007
Network Control Eng. II –
SNP/IDEN/CDMA Lead Technician
¨
Manage
24 network control technicians monitoring the Sprint Nextel national network
for both IDEN and CDMA which included: Switching platform, Packet Data
Platform, EVDO, SS7, BSC, VMS, SMS and Cell site maintenance.
¨
Responsible
for all network element outages, document and provide technical support for 2nd
and 3rd level escalations.
¨
Maintain
a level of alertness, making sure all technicians are responding to critical
and major alarms that are network impacting in a timely matter with the goal of
meeting and exceeding our SLA’s (Service Level Agreements)
¨
Provide
constant communication to all technicians, senior management, internal and
external vendors to ensure network coverage and stability.
Cavalier Telephone, Richmond VA
May 2003 – March 2004
Resolution Repair Tech.
¨
Responsible
of all T1, PRI, BRI and DS3 outages. This included troubleshooting facility and
customer equipment related problems.
¨
Performed
circuit turn up and turn down based on customer order request. Performed basic
switch translations to meet the business need of the customer.
¨
Opened
and escalated all troubles with Telco vendors. Provided constant communication
to both internal and external customers and senior management.
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IT
University Online
Currently enrolled in the CCNP Certification Course
Motorola Reston,
VA
Certification: IDEN systems
Lucent
Technologies
Certification: 5ESS switch technician
Solid
Computer Decisions
Courses completed: A+, MCSE, CCNA & Business
Mgmt.
Certification: MCP
Lucent
Technologies
Certification: 5ESS switch technician
Diploma
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Technical Skills
Networking:
IP Routing, IP
Addressing & Sub netting, 802.11 B/G & N Wireless protocols,
Ethernet interface configurations, Client/Server configurations in
Unix/Linux environment and Satellite Terminal Configurations.
Software Applications:
MS office
2003/07, MS explorer, Mozilla Firefox, Expo, Granite, Netcool, Metasolv,
Seibel, TBS, Clarify (NTM), BMC Remedy, Aptis, Clear Quest, JDSU Net Analyst,
ProComm, React 2001, VNC, WinSCP, Wire Shark, Xshell, Putty & FTP
services.
Voice backhaul
in Cellular networks (Abis & AIF over IP)
Satellite
backhaul including VSAT systems
Data backhaul
in GPRS, EDGE & UMTS/3G networks
Knowledge of
Network and Switching Subsystems (NSS) architecture for GSM cellular
networks.
IP Access BTS
installer and IP Access Configuration Manager
ADC Flexwave
Manager
Operating Systems:
Windows 95, 98,
NT 4.0, Win2K, XP, Vista, Windows 7, Linux, CentOS 4.4, 5.0, Mandrake 10.2
& Fedora Core 8, 10 & RHEL
Knowledge of
Network Management systems (NMS)
Mediation
systems: Pine Digital, Verint & ETI
Technologies:
GSM 2G/3G,
CDMA, EVDO, IDEN, CMTS, DOCSIS, VSAT, SS7, BSC, BTS, OMC, SGSN, GGSN &
VOIP.
CALEA J
standard
SATcom Backhaul Terminals:
Thrane &
Thrane BGAN 500/700
Add Value
Sabre 1 Wideye
Hughes 9201
Switching and Routers:
Cisco Unified Communications
Manager 8.0, Cisco MGX 8880, Cisco 15454,Cisco 3560, 3750 , Cisco 3845
(CUBE), lucent 5ESS, Nortel DMS 100/250, Lucent Modcell 4.0, LGC Interwave
Soft switch, IP Access Soft MSC, IP Access Soft BSC, IP Access Circuit BSC
and OMC-R
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