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Maya Robinson

maya.robinson@us.army.mil 

Cell phone: 859-200-9876,P.O. Box 916 Fort Knox, KY 40001

PROFESSIONAL EXPERIENCE:

ADMINISTRATIVE SUPPORT SPECIALIST, Administrative Services Office(ASO)

28 December 2009-24 August 2011

Hours per week: 40.00

Series/Grade; GS-12, Series 0301

Salary:62,283.00                       

Supervisor: Monica Vazquez, Chief, Administrative Services Office,DSN: 370-8617, Civ. Phone: 49-6221-57-8617; monica.vazquez@eur.army.mil,CSM Tracey E. Anbiya, ACSIM Senior Enlisted Advisor, HQDA Pentagon

Helped plan, coordinate and execute protocol support for  social events like the Best Warrior of the Year, Day Books for General Lynch Garrisons walk-through, Town Halls and Farewells, for which I received 2 time-off awards and 3 coins for excellence. Acted as Administrative Support Office Chief on several occasions. For overall performance at the end of the tour in August 2011 I received Achievement Medal for Civilian Service, Coin for excellence from US Army IMCOM-E Chaplaincy and a coin for excellence. I also received 1 in overall performance rating for period 15 August 2010-24 August 2011. In June 2011 I received a Certificate of Appreciation for volunteering in the Rally for Cancer Cure Golf Course Event.

Planned, improved and orchestrated 10 four hour training on Staff Actions (policies drafts, overseas extension tours, pay settings, civilian and military awards, curtailments, correspondence to officials etc.) in SharePointfor 80 Action Officers.The trainings received 100% positive feedback from all participants and were a key tool in introducing, coaching and executing Staff Action Process and communication with the Command.

Successfully managed and controlled over 1500 staff actions requiring Region Director, Deputy Region Director and Chief of Staff review, approval and signature. Evaluated actions for adequacy for subject matter content to ensure response produced intended results. Analyzed actions for internal and external integration.Provided reference, interpretation and guidance on administrative policies, procedures and directives to Staff Action Officers to facilitate the timely execution to meet suspense.

Monitored and administered the Temporary Duty (TDY) travel program based upon travel forecasts. Trained and assisted division personnel daily on the correct procedures for processing the Request and Authorization for TDY travel.Improved CONUS TDY travel request process policy, designed, implemented, advertised and maintained a pdf TDY form with digital signing capabilities to streamline processing of 400 TDY travel requests determining their eligibility with Resource Management Office.Planned and ensured the proper execution of the travel program within budget constraints.

Analyzedpaper usage by10 Divisions and developed successful process of easy management and planning for the next fiscal year, quarterly reported the status to the Command Group resulting in efficiencies and savings for the organization.

Wrote and maintained 2 chapters of the Staff Guide for use by IMCOM-E staff which was commonly used as on-hand point of reference for Action Officerscovering standardized procedures and processes related to their duties. Managed the Mandatory Training site for the Administrative Services Office.For the outstanding performance and high appraisal from a board of Chiefs evaluating the Chapters I received a time off award.

Received all visitors and telephone calls to the organization, entertained nature of call or business of visitors and determined appropriate action. Provided office automation support to the branches and division. Utilized several sophisticated computer software packages to perform word processing assignments which entailed the completion of standard military and non-military correspondence, and memoranda of various types. Maintained files on all division civilian personnel, submited accurate payroll sheets for assigned civilian personnel, and tracked suspense notification on Officer Evaluation Reports, Military Awards and Civilian Ratings.

Coordinated with 25 divisions, 8internal and 3 external POCs (USAREUR/ IMCOM HQ/ Vth Corps)to resolve issues with over 500 pending or completed applications and petitions.Researched, studiedand analyzedwhich involved the search and examination of Staff Action process and performed editing and counseling on various matters using records and databases to obtain pertinent information on cases, policies, procedures, trends, evaluation, and other similar matters to make determinations on case-specific problems. Coordinated with 6 Division POCs, consolidated and delivered 20 Command Information Books for IMCOM-E Region Director assuring their timely delivery.

Responded accurately to 1000 case specific and general filing inquiries within 24 hours from internal and external customers with the average time being 3 hours from receiving the enquiry, including various IMCOM-E offices, contractors, and other government agencies regarding administrative services issues.Conducted and organized and performedIMCOM leadership's Military and Civilian 20 awards ceremonies. Responsible for overall management of awards, decorations, policies and programs implementation. Prepared, edited, and wrote citations to ensure uniformity and conformity. Directedfor Civilian and Military mandatory training program for 12 employees.Advised of training opportunities in areas of administrative, technical, computer, leadership, communication skills, and presentation skills.

Set and performed Secondary Fire Marshall, Security and Safetyduties resulting in successful 5 Fire Inspections and 2 Fire Drills.Managed20 country clearances and NATO orders for 15 Army dignitaries and 3 Command Group members while travelling in Europe.Managed one safe for the Command Group and ensured that requirements for handling classified material for all three safes in the building were accurately followed.

July 2008-December 2009

ADMINISTRATIVE SUPPORT TECHNICIAN(contractor) for IMCOM-E Management Support Office, Smith Associates

Hours per week: 40

Salary:40,000

Supervisor: Tim Sueltenfuss, SMITH Associates        

ManagedFEDEX, UPS and official correspondence for 8 Divisions. Conducted Army briefings on Europe Publishing Subaccount Holders, Staff Actions in PowerPoint ProcessTraining and Official Mail Manager brief to entire organization.

Tasked by for Human Resources Chief to collect and analyze data for Army Continuing Education System (ACES) counselor to student ratio distribution in Europe and Northeast Region and provided a successful delivery of the brief to the Region Director. Advised the staff on administrative policies. Ensured implementation of policies, procedures, directives and other operating documents required for effective and efficient administration. Managed key task management automation databases for the Command.Successfully processed 3000 Staff Actions through SharePoint system.

Maintained two executive calendars, set appointments and scheduledchanges, booked conferences, arranged meetings, and delegated tasks. Managed appointments for MSO Chief, using knowledge of priorities, current issues and personal preferences, established time allotment; ensured attendees were notified of arrangements.Tracked and maintained file records (financial, changes to policies, policies) for Management Support Office Chief.

Updated and populated Staff Action databases in Outlook to track status and ensure the timely processing.Required going back 3 years and properly filing Staff Actions for Command Group reference. Proofread memos for grammar, punctuation and spelling errors and format. Effectively answered multiline phone and routed calls.Greeted visitorsin a courteous manner and screened each to ensure they were directed to an appropriate person.Streamlined operations through development of policies and Standard Operating Procedures for newcomers briefs  ensuring 100% effectiveness.

Improved efficiency by formulating suggestions and recommendations for development of a new filing system of personal records and functioning of SharePoint Staff Action tracking and processing.Compiled Region Director books on regular basis (weekly) covering topics such as directors availability, local events, budget reports, CONUS events calendar, late taskers reports and awards ceremonies by divisions.MaintainedArmy control records for correspondence and work assignments, established and followed up on suspense dates.Maintained and filedMilitary and Civilian personnel records for Divisions. Responsible for posting, managing, and forwarding Civilian time and attendance reports.

May 2007-July 2008

TEST ADMINISTRATOR andCOUNSELORfor Central Texas College Army Education Center

Hours per week: 32

Salary: 35.000 per month

           

Planned and scheduled tests; made phone test appointments;registered examinees and collected test fees;administered various Civilian and Army tests;distributed tests via email, fax or certified mail; maintained and updated local testing Standard Operating Procedures as well as Army Personnel Test (APT) handbook, individual test administrator manuals and other test administration materials, prepared test result memorandumsand tests statistics reports;filled out questionnaire DA330, integrated, maintained and updated computer database EDMIS(Education Management Information System) and EMIS(Exams Management Information System) to track education history of Soldiers and Family members;maintained testing log(DD FORM 1572);generated transmittal record forms DA 200 and document recipient forms DANTES 1560/14; scoredvarious tests locally;inventoried test materials on weekly and quarterly basis, assuring the security of controlled testing materials(safe operating).

The administered tests included DANTES, CLEP and Excelsior, SATs, ACT, PRAXIS, CISSP , Pre-GED,APT exams(AFAST, AFCT,DLPT, ASVAB), APT related exams (BMST and TABE) as well as various college and university exams (CTC, Kansas State University, Thomas Edison College, Rio Salado College, Brigham University, MAT(Miller Analogy Test), and POF(Privately Owned Firearms Testing). Reviewed and discussed the results with clients.

For overall performance received a certificate of appreciation.

April 2006-April 2007           

SECOND LANGUAGE ENGLISH TEACHER in Elementary and Middle Schools

Hours per week: 40

Salary: 40.000,00per month

Fayette County Public SchoolsSupervisor: Principal Tina Stevenson

ESL Teacher in Winburn Middle School teaching elementary and intermediate English (writing, reading, social studies, math and science) to Hispanic students with emphasis on grammar and spelling, administered official state exams (CATS, WIDA,PAS); kept and updated student documentation and accommodation history in STI system, accommodated and adapted the pace and level of instruction to the individual needs of students.

September 2001-Septemeber 2005

SECOND LANGUAGE ENGLISH TEACHER and PRIVATE TUTOR in Elementary and Middle Schools in Poland

EDUCATION

1997- 2003 English Studies at the Catholic University of Lublinwith teaching specialization and Tourism and Hotel Management in the College of Social and Natural Sciences with tourism and hotel management, Poland;

Degree: Bachelors Degree                     Major: English Philology with teaching preparation

Semester Hours 169.5

Member of Student Parliament at Catholic University for International Exchange

ANNUAL TRAINING

Information Assurance Refresher Training, AE Information System Users , Portable Electronic Devices and Removable Storage Media, Anti-Phishing, Personally Identifiable Information, Suicide Prevention, Emergency Preparedness, Threat Awareness and Reporting Program, Safety Training, Anti-Terrorism/Force Protection, Information System Users, Army Substance Abuse Program, DAR - DataArmor and FileArmor Virtual Training, Security Refresher Training, Constitution Day Training, Army G3 Computer Security Training and Certification, DoD Information Assurance Awareness Certification, AT Level 1 Awareness Training

Office 2007 and SharePoint Integration (OSI)

Introduction to Army Records Information System (ARIMS)

Army in Europe Publishing System

Staff Action SharePoint Training (ACTO)

Army Personnel Testing Duties and Security Awareness Briefing and Certification

DMDC Training and Certification

Army Personnel Testing Test Control Officer Basic Test and Certification

Army Personnel Testing Test Control Officer Defense Foreign Language Program Certification

AWARDS

Achievement Medal for Civilian Service 8/24/2011

Coin for excellence from US Army IMCOM-E Chaplaincy

Coin for excellence 8/24/2011

Cash award 8/14/2011

Certificate of Appreciation for Cancer Awareness Rally for Cure volunteering 6/18/2011

Coin for excellence 6/6/2011

 Time off-award 5/20/11

Coin for excellence 5/13/2011

Step increase 01/02/2011

Cash award 11/14/2010

Coin for excellence 06/2010

Time-off award 4/27/2010

DOD Certificate of Appreciation 5/2008

SUMMARY OF QUALIFICATIONS:

Results oriented and dedicated administrative professional with outstanding qualifications orchestrating high-paced operations in various customer service and support capacities. Extensive experience in organizational administration and records management training and development. Record of achievement providing leadership, supervision and motivational expertise to ensure streamlined operations, process improvement, and increased efficiency. Ability to resolve problems with exceptional verbal/written skills.

Areas of expertise:

·         Personnel management

·         Report generation

·         Office management

·         Staff Leadership

·         Relationship management

·         Problem resolution

·         Logistics coordination

·         Strategic and Tactical Planning

·         Employee relations

Over 7 years administrative experience: as IMCOM-Europe Staff Action Officer, Management Support Office Publishing and Official Mail Manager Assistant, IMCOM-Europe Headquarters Management Support Office Administrative Support Specialist, Army Education Center Test Examiner, English as a second language Teacher with experience teaching  all grades in Elementary, Middle and High schools as well as adults, both in Poland and Kentucky, with additional experience working as a local Tour Guide, Translator, and Travel Agent. Proficient in English and Polish (native), working knowledge of German, basic Spanish and Russian, working computer skills in Microsoft Windows, Word, Excel, Outlook Express, PowerPoint, SharePoint, Publisher and ADOBE Pro, valid Secret Clearance.

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