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Lily Donald

309  Middle Road, #12   |   Belmont, California 94001   |   650.595.9876   |   lily@yahoo.com

Receptionist
Enthusiastic and dedicated administrative professional with progressive background supporting fast-paced office operations in diverse industries.

Proven success in performing receptionist duties as well as administrative and clerical tasks. Flexible and adaptable; able to quickly adjust to changing priorities and increasing responsibilities. Highly personable with exceptional communication skills; creates a welcoming and professional atmosphere. Core competencies:

·Professional Communications · Administrative Support · Database & File Maintenance · Multitasking & Organization

·   Calendar/Schedule Management ·   Office & Kitchen Supply Ordering ·  Business Document Preparation ·   Inventory Management

·   Customer Service ·   Mail Merge Projects ·   Time Management ·   Mail Processing & Distribution

                                                           Professional Experience

  

“I found Linda to be consistently pleasant… Linda is a take-charge type of person who takes the initiative to perform tasks that are beyond her scope of responsibilities.” -- President, JA General Contracting

JA General Contracting, San Mateo, California

General residential contractor focusing on home repairs and remodeling.

Receptionist/Administrative Assistant (2002 to 2011)      Reason for Leaving: Layoff; office closed

Answered and routed heavy volume of incoming calls and greeted visitors. Scheduled appointments with new clients, maintained contact lists, ordered office supplies, and processed sorted, and distributed incoming/outgoing mail. Set up, open and close job files.  Performed data entry.  Maintained detailed spreadsheets on job projects. Performed mail merge projects. Assisted bookkeeper with expense reports and bank deposits. Drafted business documents, such as memos, bids, and client correspondence.  

·                                   Improved accuracy and accountability associated with client projects by

creating a process flow chart used by all employees and subcontractors.  

·         Managed multiple concurrent projects in fast-paced, deadline-driven office.

·         Flawlessly coordinated President’s calendar, as well as employee and project schedules.

“She handled client’s calls with exceptional grace…very good at handling client’s questions.” -- Attorney, Law Office of Dubois and Kelly

Law Office of Dubois and Kelly, Redwood City, California

Law practice of two attorneys specializing in tenant-landlord and family law issues.

Receptionist (2001)                                                                        Reason for Leaving: Layoff; staff reduction

Answered phones and greeted clients. Performed wide range of legal clerical duties, such as filing documents with courthouse, mailing and typing documents, and making copies. Provided back-up support to part-time secretary as needed.

Homeside Funding, San Francisco, California

Start-up mortgage brokerage.

Personal Assistant (1998 to 2000)                                          Reason for Leaving: Temporary

Hired for this temporary position to provide comprehensive administrative, clerical, and personal support to company owners. Received and routed calls, performed data entry, prepared forms and documents, and processed mail. 

“...willing to take on any assigned task and pursue the task with conscientiousness.” -- Attorney, San Bruno Law Offices

**      ***      **

Prior success as Secretary with Law Offices in San Bruno, California. Served as sole secretary to three attorneys in separate high-volume practices, requiring advanced multitasking, organization, and prioritization skills. Answered and routed phone calls, scheduled appointments, maintained calendars, prepared legal forms and correspondence, processed mail, and ordered office/legal supplies. 

Professional Training

Regional Occupational Program, Burlingame, California

•Microsoft Office 2003/2007 • Computerized Accounting

• Microcomputer Business Applications  •Medical Administrative Assistant

Computer Skills

Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint),

WordPerfect, and Windows operating systems. Word process 55 wpm.

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