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Ypsilanti , MI 48001 hinterleiterbria@yahoo.com
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BRIA
HINTERLEITER
309 Landsdowne Lane 248-925-9876
OPERATIONAL MANAGEMENT –
TRANSPORTATION/FINANCIAL
Freight/Accounts Payable,
Account Management, Contract Negotiations
Highly successful
Manager with keen logistical, analytical, problem-solving, Six Sigma, and
interpersonal skills. I have experience
in many facets of transportation management industry for third party logistics
providers (3PL’s) and fortune 500 companies. Proven track record of profitability
and cost efficiency in operations and administration. Demonstrated ability to:
Core Competencies/ Areas of
Expertise
·
Process
Improvements
·
Sales
Management
·
Personnel
Management
·
P&L
Financials
·
Business
Acumen
·
Customer
Focus
Professional Experience
LOGICA
LLC, Salt Lake City, UT
(Jan-2011-Present)
Director
of Operations
Direct and manage the freight invoice audit
services and related support for $1 billion in spend. Manage personnel
responsible for increasing savings for customers overall shipping spend, manage
the audit revenue, and direct the customer support. Administered annual transportation budget of
$1.4 million and supervised staff of 8 team members.
·
Implemented Six Sigma methodology recovering $100,000 in internal
savings and $250,000 in external revenue.
·
Develop
project plans to implement an additional $300,000 new revenue opportunities by
expanding product offering and new business streams.
·
Developed
30-60-360 business plan to incorporate short and long term business objectives
within the organization.
SEIU
MEMBER ACTION CENTER, Redford,
MI (Dec 2009-Dec 2010)
Project
Consultant
Manage initial client
implementations of Dues Processing, Membership Information Services, Freight
Payment, and liaison with the Executive Management for the first wave of
clients.
·
Provide implementation guidance to the existing implementation
staff, develop project plan, facilitate first launch of implementation Union
Locals, and help define all internal operating procedures.
·
Develop
process maps, workflows, and training procedures utilizing six sigma tool kits
methodology.
RYDER
INTEGRATED LOGISTICS, Novi , MI
(July 2007-August 2009)
Senior Operations Manager
Managed freight audit and payment operations of $4.3 billion of freight
under management and 6.2 million freight Invoices for 80 clients.
General Management
·
Managed operations of 50-member data
center, with direct supervision of 12 team members. Maintained P&L for over $30 million in
revenue per year with 20% business growth and 60% profit margin increase.
·
Performance Management responsibility –
assigning yearly objectives, quarterly reviews, individual development plans,
coaching, and supporting team members growth and career development.
·
Main Freight Payment and Audit customer
facing responsibility for largest aerospace company in the world with $300
million of freight spend and 2.3 million freight bills.
Sales
Management
·
Project managed new freight payment business
opportunities ranging from $1-$10 million in revenue.
·
Partner with business teams to achieve yearly
sales goals of $10 million per year.
Process
Improvement
·
Lean Six Sigma Executive experience
delivering $300,000 year over year department cost savings.
·
Facilitated weekly staff meetings to
share information, respond to issues and avoid escalation, and discuss process
improvement initiatives.
·
Prepared and implemented capital
projects, including a new data warehouse tool providing visibility to
transportation spend and saving Ryder $4 million in transportation cost.
·
Re-sourced new carrier truckload and LTL
contracts saving $400,000 in transportation spend.
ALCOA INC
Corporate
Transportation Manager, Cleveland , OH (June 2001-July 2007)
Managed relationship of Third Party Logistics Company providing
transportation management services for $600 million of freight spend. Administered
annual transportation budget of $3 million and supervised staff of 10 team
members.
·
Supervised a 3rd party
logistics provider responsible for freight payment of 600 million of Alcoa
freight spend and 600,000 invoices.
·
Project Managed Oracle Order to Cash
deployments transitioning from Legacy shipping interface to Oracle interface to
3rd party provider.
·
Led special projects focusing on detailed evaluation of specific
freight activities to support senior management decisions.
·
Facilitated/lead several lean initiative projects saving
department $200,000 yearly.
Lead -Accounts Payable Call Center, Pittsburgh, PA (June 1996-May 2001)
Leader of Alcoa Shared Services
Accounts Payable call center department with an average of 600 vendor/customer
telephone inquiries per month for $1 billion of expenses. Managed Customer Service Coordinators
included all performance management responsibilities.
·
Implemented call center technology for recording, tracking, and
establishing metrics for all vendor calls that resulted in 1 FTE reduction.
·
Experienced with SAP, PeopleSoft, and Oracle systems. Support 1099, W-9, and monthly
reconciliation processes.
Education
& Professional Development
B.S., Major: Business Finance, 1995
Graduate of West Virginia
Wesleyan College
Representative
Professional Development
Six Sigma Executive Training, Management/Leadership
Development Training
Team Building
for Managers, Microsoft Navision, Office, Excel, Access, Word, Powerpoint, Oracle
11i, PeopleSoft, Net Suite, and Lotus Notes
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