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Cody Grimmer

cody_grimmer@yahoo.com

763.449.1746

Applications:                  CRM, Excel 2010, iLinc, PowerPoint 2010, Project 2010
Remedy Service Desk, Visio 2010,  Visual Studio 2010 Team Edition, Word 2010

Databases:                      Access 2010, MySql 5, Oracle 8, SQL Server 2008

Methodologies:             Agile, RUP, Waterfall

Computer Languages:   Ajax, ADO.NET, ASP.NET, C#.NET, C++, CSS, HTML, Java, JavaScript, Perl, PHP, SQL, VB.NET, UML, XML

EXPERIENCE

Best Buy Inc., Richfield, MN                                                                                                                2010-Present

     Business Analyst Consultant

·               Manage business relationships with OEM hardware and software vendors for on boarding process.

·               Streamline and improve business and technical processes such as implementing security procedures, testing methodology, vendor processes.

·               Perform requirements gathering and analysis for Best Buy digital product strategy and PC app.

·               Create training manuals and process documentation collaboratively with technical writer.

·               Coordinate cross functional teams to resolve technical issues with software, networks, databases and servers.

·               Bug fix and enhancement lead for testing, logging and resolving bugs with development team.

·               Deploy software products to PC app production environment utilizing XML and Visual Studio.

·               Perform smoke and integration testing of vendor provided hardware and software.

Pitney Bowes Inc., Eden Prairie, MN                                                                                              2009-2010

     Systems Engineer

·               Installed, configured and integrated customer enterprise system software.

·               Trained customers on use and maintenance of software.

·               Recommended workflow automation solutions to the customers.

·               Solved complex software and hardware integration problems related to servers, networks, databases and custom hardware.

TestQuest Inc. / bSquare Inc., Chanhassen, MN                                                                    2007-2009 

QA Analyst  / Software Developer / Technical Support Engineer (2008-2009)

·               Debugged and improved customer coded C# test automation scripts.

·               Experience with full software life cycle using Agile.

·               Created test automation scripts emphasizing solid design, reusability and error free logic for Windows, Smartphone, Symbian, Pocket PC and other platforms.

·               Maintained TestManager, a .NET test automation web service utilizing WCF.

·               Utilized ASP .NET 3.5, Photoshop and XML to maintain TestManager web interface.

·               Coordinated with multinational development team and customers to address worldwide customer product enhancement requests.

·               Created stored procedures for customer and internal SQL Server databases.

·               Solved complex technical issues for customers relating to code errors, databases, servers, networks and unique devices that have not been released to market.

·               Performed regression testing within an automated framework environment.

QA Analyst (2007-2008)

·               Performed system and integration testing of Countdown, a test automation tool (by TestQuest) that tests cell phones, mobile devices and Windows XP.

·               Designed and executed automated system localization tests to validate CountDown on Chinese, English, French, German, Japanese and Korean cell phones and mobile devices within their native operating systems across languages and devices.

·               Trained engineers to perform software testing and provide technical support.

·               Successfully implemented CountDown data sources utilizing Access, Excel, MySQL and Oracle.

·               Edited technical product documentation with Visio and Word.

·               Utilized Visual Studio Team Foundation for reporting and verifying bug fixes.

Resource Group, Eden Prairie, MN                                                                         2006

Technical Writer-Contract Assignment                              

• Wrote exam questions for IT Certification practice exams.
• Critiqued IT training videos.
• Produced professional documentation for training materials.

Penchant Software, Saint Louis Park, MN                                                                                    2005-2006

Technical Support Specialist                                                     

• Tested J2ME client server application and C# .Net software for bugs and UI issues.
• Researched platforms and devices to determine software compatibility.
• Wrote software documentation and user manuals.
• Trained customers to use dispatchOffice application and wireless client server applications.
• Resolved customer technical support issues via e-mail, telephone and onsite.

Lifetouch Portrait Studios, Eden Prairie, MN                                                                             2004-2005

Technical Support Specialist                                                     

• Designed, coded, and tested an algorithm in Java to generate a daily password.

• Communicated effectively to solve hundreds of computer and camera equipment problems on a daily basis with constantly changing systems.
• Trained users on Express Digital, Flash and True View systems.

3M, St Paul, MN                                                                                                        2003

IT Intern                                                                                                    

• Assisted in developing a web based ASP application for the IT paging system.
• Configured, installed, and tested new applications, laptops, desktops and hardware.
• Provided on-site technical support for over 100 of clients, solving hardware and software problems with the aid of Remedy Service Desk.

CERTIFICATIONS

·         CDIA+ Certified Document Imaging Architect, Comptia                                               2010

·         Security+, Comptia                                                                                     2010

·         Web Developer Certificate, North Hennepin Community College               2009

EDUCATION

·         Bachelor of Science Computer Science, Metropolitan State University                 2004 

ACHIEVEMENTS

• Designed, implemented and tested ATM system using Oracle database.
• Strategically led peer groups to keep projects moving forward to meet deadlines.
• Full life cycle development of PHP and XML babysitting match system.
• Developed ASP and JavaScript online music shop using Access.
• Designed, implemented, tested and debugged Java parallel algorithms using threads for convex hull, traveling salesperson, branch and bound problems.

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