Software Engineer General Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Megan L. Patton 882 118th Lane NE, Blaine, MN  55415 (612) 668-6442 megapatton@hotmail.com
OBJECTIVE
	To obtain an IT position using proven technical skills.
Experience
	Software Local Project, Word, Excel, Visio, Access, PowerPoint, Publisher, Outlook, Acrobat, Internet Explorer, FireFox, too many to list all. Network Active Directory, SharePoint, Remedy, HEAT, Exchange, Websense, Postini, RightFax, Windchill, ProductView, Meeting Place, Live Meeting, WebEx, Cisco VPN, Netmotion Operation Systems MS-DOS, Windows 3.1/Workgroups Windows 95/NT, Windows 2000, Windows 98, Windows XP, Windows Vista, Windows 7, Windows Server 20xx Utilities Backup Exec, LiveBackup, Marimba, Altiris, Tivoli, DameWare, PC Anywhere, Remote Administrator, Remote Assistance, Remote Desktop, Terminal Server, FTP, Blackberry Enterprise Server, Blackberry Administration Service, SiteScope, VOIP Administration Hardware PCs/laptops Dell (certified), Sony, Toshiba, HP, Acer, Asus, IBM, Apple iPad Mobile Devices Blackberry, Droid, iPhone, AirCard, MiFi Printers/Scanners Canon, HP, Epson, Dell
EMPLOYMENT
	St. Jude Medical, Little Canada, MN	01/07-02/11
	05/09-02/11 Senior Service Desk Analyst Provide support and guidance to Service Desk Analysts. Advanced troubleshooting. Complete special projects and tasks. 01/07-/09 Service Desk Analyst Support users’ software and hardware needs in a Help Desk environment. Processing requests, Troubleshooting hardware and software issues.
	Sapphire Technologies, Minneapolis, MN	04/06-11/06
	Help Desk Analyst – Boston Scientific Support end users software and hardware needs in a Help Desk environment. Hardware support included but not limited to laptops, PCs, Blackberry, and printers. Software support including but not limited to MS Office products and many in-house applications, remote assistance, VPN, remote access, wireless networking.
	Land O’Lakes, Arden Hills, MN	2003-2006
	Help Desk Analyst Intermediate Perform advanced help desk functions including but not limited to; Hardware and software troubleshooting, installs, and reconfiguration. Wired and wireless networking support including LAN/WAN, broadband, home wired and wireless connectivity, dialup, and VPN. Problem tracking and resolution. Knowledge management. Assisting other help desk analysts. Remote support. Customer liaison. First Responder duties.
	Minneapolis Public Library, Minneapolis, MN	2002-2003
	Computer Technician Troubleshot & Repaired PC and network hardware as needed. Updated software and operating systems. Wrote technical install and configuration manuals for network hardware. Gained excellent experience in system operations and various types of hardware and software.
	Alternative Resources Corp., Bloomington, MN	1998-2001
	Procurement Analyst for IBM – Help Desk Analyst for Northwest Airlines Procurement activities revolving around customer hardware and software orders. Working with vendors to achieve excellent customer satisfaction. Created and taught training program for self-procurement process and trained new trainers. Help desk functions including various Windows and mainframe applications.
EDUCATION
	Brown Institute, Mendota Heights, MN	1998-1999 Graduated
	Major: PC/LAN Courses included Computer Hardware, Windows, MAC, Unix, and networking technologies.
MILITARY
	United States Marine Corps	1992-1993
	PFC Supervised a crew of 40; duties included maintenance management and office supervision. Earned Meritorious Mass and Honorable Discharge
VOLUNTEER
	National Mountain Bike Patrol – North-Central Regional Representative 2008-2010 Director – Minnesota Off-Road Cyclists Patrol 2006-2008	1998-2010
	Duties; As Regional Rep I would provide guidance for existing and start up patrol units in the North-Central United States (MN, WI, ND, SD), and server as a liaison between patrols in the region and the national office. As MORC Patrol Director I was responsible for daily operations of the patrol, project management to sustain and grow the patrol, training and education, finances, and policy management. As a patroller I would patrol mountain bike trails and silent sports events to assist with medical, Search & Rescue, patroller instruction, and trail and event management.

Download Resume Format