Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
STEVEN J. Mason
·
Information Systems
·
Digital Data Networks
·
Software Engineering
·
Computer Architecture
·
Quantitative Analysis in
Business
·
Design and Program I & II
·
Discrete Structures
·
Data Structures
·
File Management
·
Programming Languages
·
Database Management
Capital
City
ORGANIZATIONS: Association
for Computing Machinery (ACM), Association for Information
Download Resume Format
STEVEN J. Mason
545 E. Elm Street Apt.32
(318)
225-9665 (Cell)
Troy, Alabama 36845 steven_12@yahoo.com
OBJECTIVE To secure a business analyst position in the information technology industry, in which I can leverage my analytic and conceptual thinking skills to help the company meet its strategic goals.
EDUCATION
Bachelor of Science Degree, May 2010
|
Major: Computer
Science ( Information Systems)
|
Southern University,
|
Minor:
Electronic Business
|
Work Status: U.S
Citizen
COURSE WORK
|
|
·
Information Systems
·
Digital Data Networks
·
Software Engineering
·
Computer Architecture
·
Quantitative Analysis in
Business
|
·
Design and Program I & II
·
Discrete Structures
·
Data Structures
·
File Management
·
Programming Languages
·
Database Management
TECHNICAL
SKILLS
·
Windows XP, Vista ,
98
·
McAfee, AVG
·
Microsoft Outlook and Express, Microsoft Office
·
C++ Programming
·
HTML
·
Quark
·
CSS
·
Primus ATG Knowledge
Center
·
Microsoft Excel
PROJECTS
Software Engineering- Spring
2009
Overview:
·
Proposal
to design a system that allowed students to submit campus work orders online.
·
Completed
Object Design Document, Requirement Analysis Document, Software Development Document,
Test Manual, and User Manual
·
Improved
communication and team participation skills
System Analysis – Fall 2009
Overview:
·
Proposal
to design a system from a Systems Analyst’s stand point to provide the highest
quality of IT solutions that will in turn maximize productivity in a time
efficient manner and help improve overall customer service.
·
Completed
PERT Chart and Gantt Chart for our developing software
·
Completed
the seven steps of the Software Development Life Cycle
·
Improved
communication and team participation skills
EMPLOYMENT EXPERIENCE
CGI Group, Inc. - IT Consultant/ IT Support
Specialist June 2011- Present
·
Receives
and handles incidents for support following agreed upon processes and
procedures
·
Provides
information to enable problem resolution and allocates unresolved incidents as
appropriate
·
Maintains
records and advises relevant persons of action taken
·
Ensures
that Incident Management coordination documentation is available and in an
appropriate form for those providing support
·
Ensures
that inventory of components to be supported is complete and accurate
·
Keep
track of changes as per agreed upon processes and procedures on a daily basis
·
Ensure
that changes are rigorously documented in the appropriate ITSM tools
·
Collaboration
with various groups of change coordinators and support (project and production
environment)
·
Demonstrates a sophisticated use of relationships,
content knowledge and organizational acumen; uses these abilities in combination to move the project or
relationship forward in a positive direction
·
Ensure
that the changes comply with approved procedures in place and escalation if
required
·
Active
participation in working sessions on new processes, procedures and standards
·
Investigate
and provide recommendations when procedures are inappropriate
·
Generate
and distribute standard and Ad hoc reports
·
Follow-up
on the closure of completed changes and incidents
·
Perform SQL connectivity to various DB servers
·
Perform rudimentary debugging of SQL command errors
·
Write frequent, effective Knowledge Articles for the
ATG knowledge database
·
Correctly logging, resolving or escalating Incidents
using Remedy
·
Generate daily reports to track teams’ progress
Ashley
Furniture Home Store- Customer Service Representative Jan 2011 to June 2011
·
Processes
and schedules Service Requests, Returns, and places parts orders.
·
Works
with Customer Service Lead and Customer Service Manager to correct
discrepancies, errors, and disputes reported by customers.
·
Works
with Customer to resolve manufactures and montage warranty claims.
·
Places
exchange orders.
·
Prints
scheduled and requested forms and reports as necessary.
·
Completes
filing of paperwork each day.
·
Processes
incoming calls in a friendly, respectful, and efficient manner. Distributes messages to associates as
necessary.
·
Performs
other incidental and related duties as required and assigned.
·
Provides
“World Class Customer Service".
·
Works
with Supervisors and store management and guidelines set forth in policies and
procedures on customer compensation
Online Intern/ New Media Department
·
Updating
2theadvocate.com with the latest news from both The Advocate and AP wire
writers
·
Uses
InDesign and Quark to pull papers that are downloaded into a server and post
them online for tomorrow’s publication
·
Update
the site with any breaking news stories sent from the newsroom or wire
·
Write
reviews on various subjects
ORGANIZATIONS: Association
for Computing Machinery (ACM), Association for Information
Technology Professionals (AITP), National Society of Black Engineers
(NSBE)
|
STRENGTHS
·
Ability
to Implement Excellent Interpersonal Skills
·
Analyze
Computer Problems and Solutions
·
Is
able to take/give direction well
·
Effective
Communicator, Ability to Multi-Task, Focus on User Issues
·
Retain
Accountability
Download Resume Format
.JPG)
.JPG)
0 comments:
Post a Comment