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SENIOR TECHNOLOGY PROJECT MANAGER

I am a driven senior, goal oriented  IT project manager  with demonstrated experience in planning, developing and implementing infrastructure and information system solutions.  My career focus is strategic planning and execution of enterprise solutions grounded in corporate policies and standards.  Throughout my career I have executed project management standards and processes promoting repeatability and scalability of systems deployed.  I am typically the “go-to” person for projects in jeopardy to utilize skills with crisis management, troubleshooting, problem-solving and negotiating to get projects back on schedule ensuring that the critical path maintains integrity.  Additionally I am experienced in joint application development, benchmarking, capacity planning, project and resource management and cross-functional team training

AREAS OF EXPERTISE

 

Technical Architecture | SAP Infrastructure| Acquisitions and Mergers | Large system Infrastructure | Budgeting | Vendor Management |Training/Mentoring | Project Management | Risk Analysis and Assessment | Team Building Implementation/Execution | Information Security | Disaster Recovery | Leadership| Critical Path and Milestone Management

CAREER HIGHLIGHTS

 

·          Sr. PM leading SAP infrastructure research, analysis and infrastructure deployment

·          Individual contributor to enterprise system engineering process design

·          PM for infrastructure system migration supporting current bank transition including data center migrations

·          SME within Enterprise PMO to custom design PM process based on PMI methodology

·          Executive responsible for DC strategy, execution and engineering

·          Sr. PM managing data center migration strategy, equipment inventory and process development across multiples LOBs

·          Floor planning for large initiatives to support subsystem inclusion for future growth

·          Creation of NOC protocols (support staff) – support policies, escalation and communication protocols

·          Sr. PM - utility/grid computing infrastructure solution supporting multiple lines of business

·          Start up IT operations including infrastructure, architecture, extranet/intranet applications

·          15 years IT project management

·          5 years system infrastructure

·          5 years data center project and operations management

·          Six Sigma Green Belt certification

·          Responsible for ecommerce design with RF technology (warehouse/inventory) and Oracle back end

HOME OFFICE SET UP

 

·          High speed internet service

·          Wireless network

·          Direct LAN network (via NIC ) available

·          Separate land line for professional office with unlimited long distance and voice mail

·          Professional office with storage, work area,  desktop

·          Relationships with FedEx, UPS and USPS

·          Laptop

·          Print, copy and scan 

EXPERIENCE

 

Change Manager

TechLinkSystems                     Bank of America             Charlotte, NC

April 2010-Present

Card Technology

I lead and support medium to large initiatives for the credit card portfolio group.  This includes managing all ECMS protocols and mandates, bank’s internal A2 policy for audit, adherence and professional ethics.  I lead work streams from technical to functional to operational groups, project resourcing, forecasting and end to end execution.

GCCIBT

I lead end to end change management for medium sized projects for the GCCIBT unit for wire development.  I work closely with Product Management to execute projects under specific governance mandates.  Tools used:  PMT, PCM, Clarity, IMAP, Sharepoint and Resource engagement tools.  I am responsible for quality assessments, process scorecards, resource management, financial reporting and day to day execution.  In addition to the smaller project I am engaged in country expansion which allows me the opportunity to work internationally on major initiatives.  Within this role I work closely with the lead CM supporting the project with the ECMS tools named.  Additional responsibilities for this effort include schedule and task tracking in MS Project, SIT coordination and support for an international team and managing risk, TARs and communications. This project has an international vendor with which I also closely interface. 

Senior Technology Project Manager

Bank of America                                                             Charlotte, NC

August 2004 – March 2009

As an enterprise solution leader I led teams and interfaced with middle to senior management supporting their needs and remaining focused on data center activities, implementations and growing relationships that allowed for efficient executions implementing new hardware, consolidating existing centers and evaluating conceptual models for enterprise computing.  PM responsibilities included resource allocation, project resource billing and resource billings through Clarity.  I also worked with change management to accurately forecast and report through PCM Web. A primary focus  of my career is architecture and infrastructure working specifically to integrate hardware solutions in the data centers while always conscious of the next migration project when a new acquisition occurs.

       Global SAP infrastructure leader

§  RDBMS decision, roadmap analysis, SAP educational series coordination

§  Work with Deloitte and SAP partners to execute finest solution

§  Work  with architects, design leads and data center engineering to plan, coordinate and execute master schedule

       Power, cable pulls, hardware installs, power ups and external vendors

§  Customer interviews to evaluate SAP performance and validate benchmarks

§  Creation and coordination of master schedule coordinating infrastructure,

        

        

       Sr. PM  Lead for Project Methodology quality program for division

§  Divisional contact for enterprise deployments

§  Assist in building PMO, methodology and procedures

§  Mentor junior level project managers and analysts

§   Enterprise rep for Engineering design process

        

       Infrastructure PM for Global Data Center Strategy program – 15 year project to consolidate data centers

        

§  Work with Sr. architects to assess consolidation needs

§  Interface with business partners to establish SLA requirements, business cycle calendars

§  Coordination with engineers, architects and system administrators  to execute data center migrations

§  Compatibility assessments to determine server consolidations with migration activities

§  Multiple locations – 15,000 + servers – execution included decommission, virtualization and physical moves.

§  Worked  to standardize a process model that aided in scheduling and possible  lag times

§  Day to day project  management activities supporting  migration schedule

       Program Manager for Enterprise Utility Compute model

Portfolio management for Infrastructure

PM managing technical  infrastructure implementations and upgrades

Senior Technology Project Manager

Wachovia                                                                                   Charlotte, NC                                                                                   2001 – 2004

Main emphasis has been on large corporate initiatives over $5 million dollars

Risk Management remediation leader to address, respond and resolve regulatory issues around IT governance and business controls. Interface with executive management provide updates and project expertise to difficult issues. Communicate with lines of business partners, internal auditors and external regulators Effort and project size: 40+ technical resources, LOB executive management and capital budget of $5,000,000. Most current effort focused on OCC risk remediation for DBMS platforms.

Texas Expansion Project: Led all technology initiatives for the Corporate Investment Banking group. This included participation in the executive steering committee to integrate efforts across the enterprise. Represented all CIB technology interests in merger activities - 20% increase in business transactions supported by merger work

       Decreased resource need by 35% through business partner collaboration and process re-engineering.

SEC Compliance for SEC Books and Records requirements for supervision and archiving of br

er electronic communications. This fully redundant OCC compliant system is designed to scan, quarantine, and queue and release inbound/outbound email for broker dealers in the retail and commercial investment business units, error handling, HA, SLA and end user training. This solution is integrated to the enterprise mail flow.

       Remediation Program Responsibilities: forecasting and analysis for capital, resource, contract, consulting and software

       Cradle to grave execution: RFP, proof of concept, implementation, release management, capacity planning

       Multiple vendor management relationships - some involving intellectual property rights

       Executive relationships with Legal, Compliance, Strategic Sourcing, Information Security and Tech Services.

       Collaboration with Lotus Notes team, SAN team and data center planning teams

Lotus Notes Conversion Tool Design: This effort focused on automated, auditable processes to convert existing mail files, upgrade to the latest mail file format, user migration to the new infrastructure and UI deployment to the user desktop. This was achieved with a team of UNIX and Lotus Notes architects to: scan user equipment and desktops for pc inventories, establishing acceptable limits for deployment, reporting failures for remediation and an audit trail for later trouble shooting and analysis.

       Lotus Notes automated deployment process:  I led the effort to design a deployment mechanism to convert and/or deploy to 45,000 users across multiple environments.  Best practices and system baseline creation, service level agreements based on qualified business drivers.   Led training effort for Enterprise Help Desk: conversion troubleshooting, and end user support

       Reduced overall resource costs by $200,000 by utilizing existing resources and help desk conversion training.

Chief Technology Officer

Beacon Ecommerce                                                                    Charlotte, NC

2000 – 2001

Reporting directly to the CEO as the technology executive  I managed the  distribution warehouse technology (RF), project and capital budget and deliverable schedules; Combined budget management of $10 million; Led the company to build the infrastructure, strategy, design and process for business processing; accomplished by developing a technology plan supporting business objectives; technical project / program management, day to day ops-infrastructure leadership, strategy, design, vendor management, employee mentoring and development. Reported directly to the CEO and had staff of 15 directs and 50 indirect.  During my tenure I led  LAN_WAN: security policies, vendor management, extranet security and development, VPN, firewall appliances, managed network security solutions and telecomm vendor product management for a 3-tiered ecommerce infrastructure

                                                                           

Managing Consultant

Nexgenix                                                                                     Charlotte, NC

1998 – 2000

Practice Management associate responsible for client engagements, resources management and building customer relationships.  The company provided intense project management theory and practice creating a positive foundation to build my own project management style.  The Program Office engaged these talents in research - best practices and policy creation.  Included in my scope of responsibility I managed 11 direct reports, mentoring junior staff

       P&L, pre-sales engineering with C-levels, project costing and estimation

Independent Consultant

Multiple Clients                                                                         Charlotte, NC

1992 – 1998

Bank of America                                  Internet Development                                                  Project Manager

First Union                                           Disaster Recovery& Business Continuity                    Project Manager

AMEX                                                  FDIC Security Certification-Infrastructure                    Project Manager

Chase                                                  Internet Development                                                  Designer Analyst

Duke Energy                                        IT Analysis and Operations                                        Technical Analyst

PROJECT MANAGEMENT SKILLS

 

1.    Enterprise projects 10,000+ users, major deployments

2.     Design Engineering consultant

3.     Process engineering

4.    SDLC – Software development life cycle

3.    Product Lifecycle – conceptual to grave including functionality, release management

4.    Formal methodology training: PMI, Object Oriented, Custom

5.    Risk assessment, quantification and mitigation planning

6.    Statement of Work (SOW), requirements gathering, scope and change control process

7.    Work Breakdown Structure (WBS) and detailed work plans

8.    Financial management – budget, time approval, monthly/annual budget projections

9.    Resource planning, allocation and leveling – proficient in MS Project

10.  Program office development and management

11.  Vendor management, non-disclosure (NDA), licensing, Service Level Agreements (SLA)

12.  Service requests (SR), Change Control Management

13.  Strategy planning and development

14.  Strong verbal and written communication skills

EDUCATION

 

Master’s                                                Winthrop University                                                 Cum Laude

Bachelor’s                                             Winthrop University                                               Magna Cum Laude   

REFERENCES AVAILABLE UPON REQUEST

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