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Keith Michelle Burris

West Village, New York, NY 10154   w   Cell: (281) 516-1556   w   Email: keithmichelle@gmail.com

Objective

Results-driven Project Manager seeking a position with a creative, technology-driven organization, in an environment that encourages innovative thinking, recognition and career development, where I can contribute my experiences with quality project delivery, team leadership, customer-driven focus, conflict management and global awareness.

Experience

6/08 -

3/04 – 2/08

Redcats USA Online Technology Group, New York, NY

Global Initiatives Project Manager (6/10-present)

·       Managed, as the Project Manager/Business Analyst, strategic transversal Initiatives for 17 Redcats Brands:

§   M-commerce -  Launches and Enhancements of 14 mobile sites , 10 iPhone and 5 iPad applications

§   Chameleon (a proprietary marketing content tool) – Redesign and Brand Integration projects

§   Endeca (an enterprise search tool) – Express Process and Tool Enhancements projects

·       Responsible for the planning, coordination, communication and control of activities across multiple teams considering aggressive deliverable timeframes, changing priorities and resource/environment challenges.

·       Ensured project deliverables were aligned with the Business’ goals and acted in accordance with overall time, budget and quality success criteria while adhering to PMI standards.

·       Developed and proactively managed project plans (MSProject), requirements, timelines and presentations

·       Built credibility and established rapport with stakeholders at multiple levels to encourage the inception and establishment of a m-commerce platform, offering additional revenue channels for Redcats Brands.

Product Support Coordinator (6/08 – 6/10)

·       Coordinated all activities/communications between Redcats’ Online Brands (globally), Online Technology and Vendors for the 3^rd Party Tools – Endeca, EasyAsk, PowerReviews and Scene7

§   Acted as an internal consultant advising on projects and resolving support issues.

§   Developed and lead the 3^rd party tools training program

·       Supervised the EasyAsk Upgrade Project and Co-orchestrated the Endeca Integration Project across all Brands (globally) - assisted in the Development, worked with the QA teams, coordinated UAT activities, trained all parties, developed project documentation and adhered to the defined project timeline for all deliverables.

·       Presented Business Improvement Proposals to the Brands  to enhance tool usage on the sites

ExxonMobil Information Technology Company, Houston, TX

EBusiness Middleware Operations Analyst / Change Management Coordinator (7/06 – 2/08)

·       Coordinated all Change Management activities for the eBusiness team ensuring Best Practice compliance and approving change tickets through the Remedy application.

·       Resolved Internet and Intranet application issues for over 80,000 global clients.  Identified and fixed day-to-day technical issues and completed project requests which met or exceeded the service level agreements for the IIS, ISA, SiteMinder and WebSense applications.

·       Responsible for resolving eBusiness Middleware outages as the rotating on-call analyst.

·       Developed the Business Continuity Plan (BCP) for the entire eBusiness organization.

EBusiness Consultant / WebTrends Technical Lead (3/04 – 7/06)        

·       Managed and supported the ExxonMobil Intranet Website Creation/Deletion process.

·       Delivered quality support and consultation to global business customers as the Primary Technical Lead for WebTrends, a statistical data report application managing over 800 websites.

·       Coded and maintained 6 Intranet websites as the Webmaster using HTML, JavaScript & Photoshop.

·       Completed system security and control audits including risk assessments to identify potential system weaknesses and Sarbanes-Oxley compliance.  Subsequently implemented internal controls.

5/03 – 8/03

5/02 – 8/02

ExxonMobil Global Information Services Company, Houston, TX - IS Analyst Intern

Houston Chronicle, Houston, TX - Help Desk Intern

Education

University of Houston, Bauer College of Business, Houston, TX – Graduated 12/03

Bachelor of Business Administration in Management Information Systems (MIS), Minor International Business

·       Graduated Summa Cum Laude, GPA: 3.8/4.0

·       Bauer College Open Door Scholarship, Information Technology Bursary Recipient, SMU University Scholar, Golden Key Honors

Other Accomplishments

·       Invited by Endeca, to present the Redcats’ Integration Experience, at their Annual User Forums, London in 2011 and Paris in 2010.

·       Selected on several occasions to present on the Chameleon and M-commerce Initiatives before senior management and staff forums.

·       Chosen as the Lead Trainer, as part of a work transition project, sent to Budapest for 5 weeks in 2007.

·       Key participant among management, to develop a corporate webtool ‘Managing in a Global Organization’, sent to Brussels in 2004.

·       Cited annually during performance reviews, by supervisors and peers, for strong problem-solving skills, diligence in deliver quality customer support and deliverables, initiative, attention to detail, adaptability to time pressures, team motivation and can-do attitude.

·       Organizations/Leadership: Houston ExxonMobil Club (Young Professionals Chair), Fannin Bldg Safety & Wellness (Communications Chair), Fannin Bldg Holiday Party, United Way (Day of Caring Co-Leader), Take your Child to Work(Presenter), OT Creative Redesign

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