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ZENODIA LANGONE
39 Burnap Street, Wilmington, Ma 01559 ● 617-225-7363 zenodilangone@aol.com


Highly Effective Information Technology  ~ Program ~ Project Manager
SUMMARY
Senior technical project manager with strong business acumen and a commendable track record of excellence in business operations management, program and project management, business process analysis/improvement.
Proven ability to mitigate risks and successfully lead enterprise projects and business transformational programs to completion, throughout all SDLC phases. Vast expertise in complex information technology systems and solutions, aligning IT with business goals, and enterprise road-map creation.
ñ  Program and Project Management
ñ  Process Redesign/Improvement
ñ  Critical Path Analysis/Strategic Planning
ñ  Project Planning, Risk and Change Management
ñ  Staff Management/Team Building
ñ  Budget and Cost Control
ñ  SDLC's (Agile, Waterfall, Spiral)
ñ  Technology Architecture & Integration

EXPERIENCE
New England Carpenter’s Benefit Funds, Wilmington, MA                                          May 2009 to May 2011
Information Technology Director/Program Manager
Initially hired to save a failing multimillion dollar CRM Web based Oracle Software project titled “V3”. Vendor negotiated two year project was into its fifth year and infrastructure, systems and staff were not in place to support project implementation. Within eleven months had accomplished the following:
ñ  Created multi-year IT road-map aligning technology with business goals (first time in NECBF history)
ñ  Created first IT budget ($2M) and reported project status to Board of Trustees at monthly Board meetings
ñ  Negotiated vendor contracts reducing annual IT operating costs by 20%
ñ  Responsible for additional CRM initiatives throughout the company to improve process
ñ  Implemented call center monitoring and reporting for enhanced customer satisfaction
ñ  Worked with 3rd party vendors to develop and launch new corporate website (V3 project launch was reliant upon new site)
ñ  Implemented customer and employee survey's for process improvement and marketing
ñ  Managed projects for the following departments: Health (Healthcare Reform Laws), Pension, Annuity, Collections and Accounting
ñ  Recruited and hired new project team: Marketing/Communications Specialist, Java developer, QA Lead, Report Writer, Systems Administrators, Infrastructure Lead, Business Analyst
ñ  HIPAA & MA 201 CMR 17 Compliance and Security Project in response to new state laws
ñ  Company Intranet Project
ñ  Worked with internal managers and external vendors to launch V3 phase I (May 2010)
ñ Promoted to IT Director in September 2009 - Built and managed a multidisciplinary team of 11 professionals (Full-time employees & contractors)

SICK, Inc., Stoughton, MA                                                                                             Sep 2008 to Nov 2008
Engineering Project Manager - Contract to Hire
ñ  Provided strategic leadership and direction to senior engineering project managers and their teams.
ñ  Managed sixteen direct reports.
ñ  Provided new key metrics to executive management and account managers, contributing to ISO Certification.
ñ  Focused on software development process improvement, pushing to implement AGILE methodology. Set new direction for projects by implementing streamlined standards and procedures using the CMMI Model.
ñ  Implemented an ERP Solution to allow for project planning and management, time tracking, extensive reporting, issue/risk tracking and change control.
ñ  Coordinated with strategic partners, suppliers, customers and regulatory agencies to ensure successful operations.
ñ  Managed multiple product solutions simultaneously in a regulated environment.

Commonwealth of Massachusetts/Maximus, Inc., Boston                                            May 2007 to Oct 2007
Senior Project Manager Healthcare - Consultant
ñ  Successfully managed a large scale project, implementing the new MASS Health Premium Billing System (MHPB), for the Commonwealth of Massachusetts, in response to healthcare reform laws.
ñ  Collaboratively worked with EOHHS and Connector management and staff in defining HIPAA compliant platforms.
ñ  Solution spanned multiple initiatives including an Oracle Financial's 11i to 12.0 upgrade, a web based payment system, an IVR phone payment system and a lock box payment mechanism.
ñ  Systems dealt with highly sensitive information from members of MassHealth, CommonWealth Care, CMSP and CommonWealth Choice.
ñ  Coordinated all activities between four external vendor teams (EDS, CSI, BankofAmerica, Business Ink), and the internal Maximus development team.
ñ  Managed issue and risk mitigation, change control, systems implementation and go-live support.

State Street Financial, Boston                                                                                         Jul 2005 to May 2007
Project Manager Financial Services - Consultant
Successfully managed and implemented a large scale data quality/reconciliation project to satisfy State Street’s auditors, and assist the business community. Reconciliations spanned many of State Street's financial applications including: Oracle General Ledger, Oracle Financial Data Warehouse, Oracle OFA and OFSA Applications, and Hyperion Essbase Cubes.
ñ  Managed all aspects of the technical team, both onshore and offshore, with six direct reports.
ñ  Successfully dealt with SOX mandates and protocols, change control and risk/issue mitigation.
ñ  Performed high level application design, creating business process flows and architecture documents.
ñ  Designed and developed financial interfaces within the Oracle General Ledger Realm. Effort was enormous company wide initiative to achieve one Global Chart of Accounts, across all of State Street.

Harte Hanks, Billerica, MA                                                                                            Mar 2005 to Jul 2005
Senior Data Warehouse Architect CRM
       Designed and implemented an end to end Oracle CRM marketing solution for MBNA Bank, working closely          with senior MBNA Management.

Volpe National Transportation Department/CSC, Cambridge, MA                               Jan 2002 to Mar 2005
Senior Architect Government - Consultant
Fidelity, Inc., Boston                                                                                                       Jun 2001 to Aug 2001
Senior Architect Financial Services - Consultant
LocatePlus.com, Beverly, MA                                                                                        Nov 1999 to Jun 2001
IT Project Manager (AGILE Methodology) B2B Internet Start-up Microsoft Technologies
Fidelity, Inc., Boston Dec 1996 to Nov 1999 (Also continued off-site consulting for Boston Gas)
Senior Architect Financial Services - Consultant
Boston Gas, Boston Nov 1996 to Feb 1997
Architect Energy - Consultant
Beacon Health Strategies, Boston Sep 1996 to Nov 1996
Architect Healthcare - Consultant
EMC Corporation, Milford, Ma, May 1996 to Sep 1996
Architect Storage - Consultant
Arthur Anderson Inc., Boston July 1994 to May 1996
Application Manager Financial Services
John Hancock, Boston Nov 1993 to May 1994
Project Manager

EDUCATION/CREDENTIALS
ñ  2010 MIT Executive Certificate Program “Strategic Cost Analysis for Managers”
ñ  Franklin Pierce Community College, Portsmouth, NH 1991-1993 – Information Technology Major
ñ  Member of PMI (Project Management Institute)

TECHNICAL SUMMARY
Project Management:
Clarity ITG Governance, Microsoft Project, Whitecloud ERP, SQA Manager, Microman II Project and Staff Management System, PVCS, ClearCase, SCCS (UNIX).
Systems Design:
Erwin, Power Designer, Oracle Designer, Microsoft Analysis Services.
ETL/Data Cleansing:
Ab-Initio, Trillium, SSA
Database/Languages:
PL/SQL, Transact SQL, Oracle Database through 10g (10.2.0.1.0), Oracle Financials thru 11.0.3, Oracle 10g Application server thru (10.1.2.0.2, Forms, Reports, Discoverer, Portal), SQL Server thru 2005, PL/SQL Developer, Embarcadero  Rapid SQL, SQL PLUS/Exceed, SQL Navigator, Visual Basic through 6.0, PASCAL, C/C++, Crystal Reports Professional 4.5, HTML, Borland DELPHI Client/Server, Microsoft Access through 7.0, Paradox for Windows 1.0

REFERENCES  Furnished Upon Request


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