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ZENODIA LANGONE
LinkedIn Profile: http://www.linkedin.com/in/zenodialangone
Highly Effective
Information Technology ~ Program ~ Project Manager
SUMMARY
Senior
technical project manager with strong business acumen and a commendable track
record of excellence in business operations management, program and project
management, business process analysis/improvement.
Proven ability to mitigate risks and successfully lead enterprise projects and business transformational programs to completion, throughout all SDLC phases. Vast expertise in complex information technology systems and solutions, aligning IT with business goals, and enterprise road-map creation.
Proven ability to mitigate risks and successfully lead enterprise projects and business transformational programs to completion, throughout all SDLC phases. Vast expertise in complex information technology systems and solutions, aligning IT with business goals, and enterprise road-map creation.
ñ Program and Project Management
|
ñ Process Redesign/Improvement
|
ñ Critical Path Analysis/Strategic
Planning
|
ñ Project Planning, Risk and Change
Management
|
ñ Staff Management/Team Building
|
ñ Budget and Cost Control
|
ñ SDLC's
(Agile, Waterfall, Spiral)
|
ñ Technology Architecture &
Integration
|
EXPERIENCE
New
England Carpenter’s Benefit Funds, Wilmington, MA May 2009 to May 2011
Information
Technology Director/Program Manager
Initially hired to save a failing
multimillion dollar CRM Web based Oracle Software project titled “V3”. Vendor
negotiated two year project was into its fifth year and infrastructure, systems
and staff were not in place to support project implementation. Within eleven
months had accomplished the following:
ñ Created multi-year IT road-map
aligning technology with business goals (first time in NECBF history)
ñ Created first IT budget ($2M) and
reported project status to Board of Trustees at monthly Board meetings
ñ Negotiated vendor contracts reducing
annual IT operating costs by 20%
ñ Responsible for additional CRM
initiatives throughout the company to improve process
ñ Implemented call center monitoring and
reporting for enhanced customer satisfaction
ñ Worked with 3rd party
vendors to develop and launch new corporate website (V3 project launch was
reliant upon new site)
ñ Implemented customer and employee
survey's for process improvement and marketing
ñ Managed projects for the following
departments: Health (Healthcare Reform Laws), Pension, Annuity, Collections and
Accounting
ñ Recruited and hired new project team:
Marketing/Communications Specialist, Java developer, QA Lead, Report Writer,
Systems Administrators, Infrastructure Lead, Business Analyst
ñ HIPAA & MA 201 CMR 17 Compliance
and Security Project in response to new state laws
ñ Company Intranet Project
ñ Worked with internal managers and
external vendors to launch V3 phase I (May 2010)
ñ Promoted to IT Director in September
2009 - Built and managed a multidisciplinary team of 11 professionals
(Full-time employees & contractors)
SICK,
Inc., Stoughton, MA Sep
2008 to Nov 2008
Engineering
Project Manager - Contract to Hire
ñ Provided strategic leadership and
direction to senior engineering project managers and their teams.
ñ Managed sixteen direct reports.
ñ Provided new key metrics to executive
management and account managers, contributing to ISO Certification.
ñ Focused on software development
process improvement, pushing to implement AGILE methodology. Set new direction
for projects by implementing streamlined standards and procedures using the
CMMI Model.
ñ Implemented an ERP Solution to allow
for project planning and management, time tracking, extensive reporting,
issue/risk tracking and change control.
ñ Coordinated with strategic partners, suppliers,
customers and regulatory agencies to ensure successful operations.
ñ Managed multiple product solutions
simultaneously in a regulated environment.
Commonwealth of
Massachusetts/Maximus, Inc., Boston May
2007 to Oct 2007
Senior
Project Manager Healthcare - Consultant
ñ Successfully managed a large scale
project, implementing the new MASS Health Premium Billing System (MHPB), for
the Commonwealth of Massachusetts, in response to healthcare reform laws.
ñ Collaboratively worked with EOHHS and
Connector management and staff in defining HIPAA compliant platforms.
ñ Solution spanned multiple initiatives
including an Oracle Financial's 11i to 12.0 upgrade, a web based payment
system, an IVR phone payment system and a lock box payment mechanism.
ñ Systems dealt with highly sensitive
information from members of MassHealth, CommonWealth Care, CMSP and
CommonWealth Choice.
ñ Coordinated all activities between
four external vendor teams (EDS, CSI, BankofAmerica, Business Ink), and the
internal Maximus development team.
ñ Managed issue and risk mitigation,
change control, systems implementation and go-live support.
State
Street Financial, Boston Jul
2005 to May 2007
Project
Manager Financial Services - Consultant
Successfully managed and implemented a
large scale data quality/reconciliation project to satisfy State Street’s
auditors, and assist the business community. Reconciliations spanned many of
State Street's financial applications including: Oracle General Ledger, Oracle
Financial Data Warehouse, Oracle OFA and OFSA Applications, and Hyperion
Essbase Cubes.
ñ Managed all aspects of the technical
team, both onshore and offshore, with six direct reports.
ñ Successfully dealt with SOX mandates
and protocols, change control and risk/issue mitigation.
ñ Performed high level application
design, creating business process flows and architecture documents.
ñ Designed and developed financial
interfaces within the Oracle General Ledger Realm. Effort was enormous company
wide initiative to achieve one Global Chart of Accounts, across all of State
Street.
Harte
Hanks, Billerica, MA Mar
2005 to Jul 2005
Senior
Data Warehouse Architect CRM
Designed and implemented an end to end
Oracle CRM marketing solution for MBNA Bank, working closely with senior MBNA Management.
Volpe National
Transportation Department/CSC, Cambridge, MA Jan
2002 to Mar 2005
Senior
Architect Government - Consultant
Fidelity,
Inc., Boston Jun
2001 to Aug 2001
Senior
Architect Financial Services - Consultant
LocatePlus.com,
Beverly, MA Nov 1999 to Jun 2001
IT
Project Manager (AGILE
Methodology) B2B Internet Start-up Microsoft Technologies
Fidelity,
Inc., Boston Dec 1996 to Nov 1999 (Also continued off-site consulting for
Boston Gas)
Senior
Architect Financial Services - Consultant
Boston
Gas, Boston Nov 1996 to Feb 1997
Architect
Energy - Consultant
Beacon
Health Strategies, Boston Sep 1996 to Nov 1996
Architect
Healthcare - Consultant
EMC
Corporation, Milford, Ma, May 1996 to Sep 1996
Architect
Storage - Consultant
Arthur
Anderson Inc., Boston July 1994 to May 1996
Application
Manager Financial Services
John Hancock, Boston Nov 1993 to May
1994
Project
Manager
EDUCATION/CREDENTIALS
ñ 2010 MIT Executive Certificate Program
“Strategic Cost Analysis for Managers”
ñ Franklin Pierce Community College,
Portsmouth, NH 1991-1993 – Information Technology Major
ñ Member of PMI (Project Management
Institute)
TECHNICAL
SUMMARY
Project
Management:
Clarity ITG Governance, Microsoft
Project, Whitecloud ERP, SQA Manager, Microman II Project and Staff Management
System, PVCS, ClearCase, SCCS (UNIX).
Systems
Design:
Erwin, Power Designer, Oracle
Designer, Microsoft Analysis Services.
ETL/Data
Cleansing:
Ab-Initio, Trillium, SSA
Database/Languages:
PL/SQL, Transact SQL, Oracle Database
through 10g (10.2.0.1.0), Oracle Financials thru 11.0.3, Oracle 10g Application
server thru (10.1.2.0.2, Forms, Reports, Discoverer, Portal), SQL Server thru
2005, PL/SQL Developer, Embarcadero
Rapid SQL, SQL PLUS/Exceed, SQL Navigator, Visual Basic through 6.0,
PASCAL, C/C++, Crystal Reports Professional 4.5, HTML, Borland DELPHI
Client/Server, Microsoft Access through 7.0, Paradox for Windows 1.0
REFERENCES Furnished
Upon Request
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