- Able to lead multiple concurrent projects through
all phases of service within aggressive time schedules
- Proven ability to persevere in challenging and
ever-changing business environments
- Respected by executives, staff, peer partners and
operating leadership
- Excel at developing rapport with all levels of
internal and external organizations
- Effective at team building and resource development
- Strong coaching, change agent and facilitation
skills
- Chart progress and outline application roadmap plans
to CEO and other executives.
- Meet with Product Management to strategize and
coordinate expected application features delivery schedules.
- Implementing cost-cutting strategies by reducing
consulting expenditures while maintaining productivity.
- Led architecture and testing teams to increase load
capacity in CisionPoint by 1200% in just under a year.
- Directed teams that improved overall performance
speed of the entire application by 50%.
- Improved site’s reliability reducing customer calls
by 40% saving over $300k a year.
- CisionPoint went on to become a Software and
Information Industry Codie award winner in 2009.
- Automated manual research mailing process whereby
500,000 contacts will update personal and outlet records electronically
saving over $100k annually.
- Directed implementation and maintenance of MS CRM
3.0. This allows over 300 Sales, Marketing and Client Service
representatives to deliver a standardized customer message for the entire
$200 million business throughout North America
- Managed availability for all research reading
systems for 200 employees in Chicago and Rockford locations.
- Orchestrated a multi-lingual data storage system
housing many languages of media records for over 200 countries. This
model supports both Unicode and double-byte languages.
- Maintained the data quality of over 200,000 media
outlets and 450,000 editor records.
- Responsible for integrating international data feeds
from subsidiary and direct data providers.
- Orchestrated rollout and support plans of Great
Plains ERP solution to our Distribution, Publication and Monitoring
business units.
- Architected data transfer solutions between Great
Plains and legacy systems.
- Directed budgets, support
plans, licenses and documentation for all applications.
- Recommended hardware, software,
vendor and platform selections
- Responsible for feeds for global customers.
- Migrated custom data entry application to the .NET
platform.
- Directed application and database support staff
across the US.
- Participated in executive strategic analysis
meetings and business analysis sessions.
- Created and implemented a
hand-held barcode scanning solution to facilitate inventory management for
all 500+ locations using the Microsoft .NET compact framework. This
solution has shown significant labor savings and has been used to
accurately track over 300,000 assets.
- Managed custom order entry,
billing and inventory control systems for the hotel, rental services, and
meeting services divisions. This system will merge three OE systems
into one, creating a common product structure and a robust product
availability and fulfillment model.
- Created a generic extranet
product that will allow individuals outside the organization the ability
to access account specific information.
- Helped implement the upgrade to
the Oracle 11i Financial package which includes the General Ledger,
Receivables, Payables, Fixed Assets, Purchasing iProcurement and iSupplier
modules. This also includes migration of custom applications and
customizations from the core product.
- Created a content management
tool that allows Webmasters the ability to update departmental content on
the Intranet. This tool is designed to accommodate multiple
languages for our international divisions.
- Created a single-point login
that gives users a common front-end for application access and a single source
for proper security access.
- Created marketing system tools
that allow individual hotel and rental service properties to create custom
Web pages that showcase specialty offerings. These tools allow
authors to create Web pages in multiple languages.
- Created integrated solution
with JD Powers to facilitate survey taking. Survey results are fed
back into our order entry system for analysis.
- Created and maintained Epicor
financial purchasing system for our international branches.
- Successfully integrated all
custom back office systems during our organizational consolidation.
- Created and implemented
software methodology that encompasses appropriate communication,
structured deliverables and timely deployments.
- Manage local and remote staff
members in application programming and support. Team dynamics
involve both direct and indirect staff reports.
- Architected the original Oracle
8i data model and had final approval over subsequent model enhancements.
- Worked closely with DBA to
create stored procedures, entities, and Erwin model.
- Created original intranet site,
developed ASP pages, provided staged builds, and migrated data to
production site.
- Orchestrated the creation and
release of three major phases of the Internet site.
- Alliant Food Service: Created an architectural
solution to integrate an existing web site with new value-added features,
including LDAP security.
- Planet99: Managed the administrative
portion of a Cyber Cafe for the largest supply chain trade show.
- In-House: Created and presented numerous
engagement proposals, including "the SMART Way" for Korean
clients, a departmental methodology practice. Assisted in technology
training for international client base. Created graphical interface
with direct database connections for TouchPoints Personalization and rule
maintenance.
- Motorola SPS: Technical leader of a team of
consultants from SMART and Per-Se Technologies in a $2-million project for
the Semiconductor Product Sector (SPS) that displayed their products on
the web.
- Compaq Computers: Led a team of SMART and Price
Waterhouse consultants in the development of web-based solutions (data
encryption and booking on dynamic pages) for obtaining on-line collateral
information for Compaq's computer products.
- Minolta Printers: Created Technical Support and
Internal Sales Organization web sites that redirected on-line product
inquiries to nearest sales representative and developed on-line trouble
ticket customer service system.
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