- Good communication skills
- Computer proficient
- Good analytical skills
- Ethical and trustworthy
- Ability to make prompt decisions
- I have a wide knowledge of management skills from both experience
and course work at my University Diploma level
- I am well acquainted with computers and I can freely work using Microsoft
- I have good Professional skills in relating to diverse culture
- Maintaining outstanding customer service
- Coordinating with car park accountant
- Calculating total payment received during the shift and reconciling
it with total end of shift transactions
- Counting money at the beginning and the end of shifts to ensure the
amount is correct and that there is adequate change,handle proper shift
handover including floats and reports
- Answering customers queries and providing information on the car
park procedures and policies
- Ensuring that all tickets have the amount charged as well as entry
and exit times
- Handling money with care and in a secure manner
- Complying with the company's health and safety policy
- Issuing receipts,refunds,credits,or change due to customers as per
company accounting rules
- Maintaining clean and orderly working areas
- Resolving customer complains
- Communicating customer's requests and feedbacks to the car park
management
- Handling equipment with utmost care and being responsible for any
damage
- Reporting any discrepancy to supervisor
- Dealing with different payment scenarios (different
currency,non-payment,credit cards e.t.c)
- handling customers while maintaining good contact politely and
efficiently
- Checking the booth machine and equipment allocated to them whether
they are operational and are supplied with paper and necessary items.etc
reporting the same to the direct supervisor for replacement
- Ensuring that the cashier's final tally report is signed off by the
direct supervisor prior to handing over to the accountant
- Informing any incident as regards to the booth to the supervisor
and making sure it has been recorded in the incidence logbook
- Supervising all the waiters and waitresses in the bar and
restaurant to enhance smooth service delivery
- Maintaining tidiness in the workplace including kitchen
- Cross selling food and beverage items to boost daily sales
- Handling both customers and staff complains
- Conducting staff briefing before commencing duty every morning to
promote co-ordination at the workplace
- Ensuring proper grooming of the staff
- Helping in training of room attendants
- Supervising room attendants while they are performing their duties
- Viewing all guest rooms and understanding amenities
- Understanding how everything operates in the guest room i.e
fireplace,windows e.t.c
- Understanding all health and safety issues with regards to staff
and self
- Understanding the
reservation system
- Stocking and maintaining housekeeping supply rooms
- Determining and processing all guest complaints
- Checking if all guest rooms are ready for arrival
- Checking that all common areas are hazard free and ready for guests
- Conducting daily morning briefings with room attendants to organize
them
- Ensuring high standards of customer service is maintained at all
times
- Assisting guests with all questions and reasonable requests
- Maintaining clean and tidy appearance and work area
- Maintaining high levels of customer satisfaction
- Receiving cash and cheque deposits from customers and keeping them
safely in till-boxes
- Assisting withdrawing customers access their accounts by confirming
their correct identities using their identity cards and signature
- Posting transactions in the bank's ledger finacle system
- Counting total cash and cheque deposits and withdrawals at the end
of the day
- Reporting to the accountant at the beginning and end of duty
- Taking good care of cash and cheques in the cassettes and being
accountable for any loss
- Maintaining business records and transactions
- Filing receipts and invoices
- Ensuring fleet servicing
- Controlling revenue expenditure
- Banking daily revenue
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