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RAJA. M

È9876543210
Raja.mani7@yahoo.co.in


Career Objective

To associate myself on challenging assignment in a globally competitive environment and gai
professional expertise in Customer delight Operation.
Executive Profile


  • Excellent leadership, management, verbal/written communication, interpersonal, intuitive and analysis skills
  • Data and business process management skills
  • Instrumental in planning & execution of projects
  • Expertise in implementing Training & Knowledge Management Framework
  • Certified on Basic Instructional Design
  • Comfortable with working in global-virtual environment
  • Strong Skill Set on MS Office tool
  • Expertise in Client Management
  • PMP Trained professional
  • Expertise in Analysis and MIS reporting skills
Job Profile

Total Experience: 8 years

Current Employer: Oracle India Pvt Ltd, Bangalore – 1 year
Designation: Senior Financial Analyst (July 2011 – July 2012)
Roles & Responsibility: Financial Planning & Analysis - Consulting
  • Financial support to business areas through financial analysis, budgeting, planning & forecasting; to facilitate decision making and future business strategies.
  • Responsible for providing all aspects of financial support for planning and control.
  • Assist in consolidation and reporting of financial results
  • Gather  model, analyze, prepare, and summarize information for financial plans,
  • Operating forecasts, trended future specifications, etc.; on a weekly, monthly, or quarterly basis.
  • Perform revenue and expense analysis, headcount and headcount driven expense analysis at cost center level
  • Periodical analysis of revenue inflow and variances in the models to determine readiness for business use
  • Perform model customization & XL based Automation projects (VBA)
Hands on Experience on tools: PAA (Project Account Analyzer), Oracle E-Business Application and CORE application.

Previous Employer: 7 years of experience @ Hewlett Packard
Hewlett-Packard, Global Business Service, Bangalore from 5th April 2004 till 25th Mar 2011
Designation: Business Analyst (Jan 2010 – Mar 2011)
Roles & Responsibility: Decision Support & Analytical Services
  • Responsible for Heatmaps tool management and development.
  • Consolidate and Distribute data for Sales coverage/Sales decision.
  • Maintain data, tool and Validation process.
  • Heatmaps reporting and analysis .
  • Provide strategic support and training to the stakeholders through data mining, reporting, data management, optimization and simulation solutions.
Designation: Asst Manager – Training & Knowledge Management (Feb 2009 – Dec 2009)
  • Implement EPIPLEX tool for Content development – Blended learning.
  • To lead KMMM Projects and implement KMMM Certification for Operations along with the below responsibilities.
Designation: Process Training Lead (April 2007 – Feb 2009)
Roles & Responsibility: Training and Knowledge Management

  • Responsible for completion and maintenance of Knowledge documentation for the Process
  • Design and develop training content for assigned process using Instructional Design principles
  • Responsible for aligning Training documentation with SOW at contract level (across centers) & ensure Change Control Process is in place to update training documents
  • Lead Knowledge Management to ensure Continuous improvement & up gradation of training content (Including blended learning solutions and self paced learning)
  • Analyze CAPA, error log, escalations, performance issues on the floor; work with SMEs to roll out Refresher training.
  • Train and coach SMEs on delivery skills; provide on-going feedback.
  • Responsible for New Hire training measured by speed to production and first 90 day performance
  • Responsible for Attrition risk mitigation along with Operations manager including Key roles and succession planning
  • Responsible for Learning pyramid implementation, creation of Cross Training framework and inter domain Talent exchange
  • Responsible for implementation of Content Management project – KMMM Level1
Have Experience working on Captivate, Epiplex and Training LMS
Designation: Process Associate & Sr. Process Associate. (April 2004 - April 2007)
Roles & Responsibility: Customer Database Management
  • Handle NCRF (New customer Reference File) Activity
  • Execute and maintain customer database in Siebel, BO & Reflection tools
  • Interact with customers and handle projects
  • Deliver training to new employees on the process
Career Achievements

·        Performance award for process improvement by thru process automation – 2005 & 2006
·        Performance award for handling a critical project successfully - 2006.
·        Bronze Award for process automation – 2007
·        Bronze Award for excellent team support and for process knowledge – 2007
·        Performance award for consistent performance for the year 2007
·        Awarded for Excellent Performance & Commitment 2005-06
·        Value award for driving knowledge audits to completion - 2008.
·        Performance award for implementing Knowledge Management project across the Business Operations – 2008
·        Performance Award for Excellent performance (June to Oct 08).
·        KMM Level1 Certification for Sales Operations in Training & Knowledge Management Organization – 2009
·        Successful completion of new transition(Heatmap) in Decision support & Analytical services – 2010
  • Travelled to Germany to integrate Heatmap processes for Sales team, build end to end process structure, to extend responsibilities and support - 2011
Academic Qualification

  • Master of Computer Application, Karnataka State Open University (pursuing)
  • Bachelor of Computer Application (BCA – 89%) from Bangalore University - SJR College for Women, Bangalore.

Academic Skill Set

Operating System                : DOS, Windows 95/98/NT, UNIX shell programming
Languages                          : C, C++, COBOL, Java Programming, Pascal
RDBMS                             : Oracle
Front End Tools                   : Visual Basics 6.0
Web Applications                : HTML
Scripting Language              : Java Script, VB Script
Microprocessors                  : 8085
Accounting Package            : Tally 5.4
Applications                        : Microsoft Office 97/2000

Personal Details
           
            Name                                       : Raja M
            Date of Birth                           : 7th Jan 1985
arital Status                            : Married
Interests                                   : Listening to music & dancing.

I hereby declare that the above details given by me is true to the best of my knowledge and belief.

Place: Bangalore                                  
RAJA. M
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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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