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Sunita DR
D/o Dharambir Reddy,
Dodda Thogur, Near Lakshmi Hospital,
Summary
Dedicated Customer Service Representative motivated
to maintain customer satisfaction and contribute to company success.
Experience
Customer Support Executive at Innovative Incentives
& Rewards Pvt Ltd (Nerolac Paints)
December
2014 - Present
Answering calls
professionally to provide information about products and services, take/ cancel
orders, or obtain details of complaints. Keeping records of customer
interactions and transactions, recording details of inquiries, complaints, remarks
and comments, as well as actions taken. Process orders, forms and applications.
Ensuring that appropriate actions were taken on customers' requests. Referring
unresolved customer grievances or special requests to designated departments
for further investigation.
Junior HR Consultant at Sneh Consultancy Services –
Internship
July
2014 - December 2014
Keeping personnel records. Recording data of each employee, such
as address, weekly earnings, absences, amount of sales or production,
supervisory reports on ability, and date of and reason for termination. Compile
and type reports from employment records. Filing employment records. Searching
employee files and furnishing information to authorized persons.
Customer Service Executive at Serco
May
2011 - October 2011
Responsible of
receiving, investigating and responding to all customer inquiries regarding
installation, products and services. Troubleshooting problems and coordinating
with various internal departments to resolve problems. Other responsibilities
include: Interacting with customers by phone, e-mail or online chat concerning
various care issues. Providing hands on support of customer care initiatives
such as automated provisioning, online billing, order tracking and detailed
account management. Solicit crossSelling and up-selling opportunities within the
customer care experience. Tracking and reporting of relevantcustomer care
performance metrics. Capturing and applying customer feedback.
Projects
Save Nature for Safe Environment
June
2010 to April 2011
Members:Santhosh
DR, NBIRS Students, NBIRS Teachers, NBIRS Management and General Public.
It has become a big cry
from every corner of the world “Save nature to stop global warming”, every
nation, every forum, every-where and in every-thing they discuss about this
global warming and how to save our earth from this biggest threat. To waste, to
destroy our natural resources, to skin and exhaust the land instead of using it
so as to increase its usefulness, will result in undermining in the days of our
children the very prosperity which we ought by right to hand down to them
amplified and developed. The search for truth is in one way hard and in another
way easy, for it is evident that no one can master it fully or miss it wholly.
But each adds a little to our knowledge of nature, and from all the facts
assembled there arises certain grandeur. Become a part of your school, college,
office, or your residential area’s environment clubs. Participate in activities
to clean up the city you live in.
Education
Sikkim Manipal University - Distance
Education
Bachelor
of Business Administration (B.B.A.), Business, Management, Marketing.
2013
- 2016
NBIRS
PUC,
Commerce, 2013
Percentage:
64
Volunteer Experience
Advisor at Telecom
January 2012 - January 2013 (1
year 1 month)
Languages
English
(Full
professional proficiency) Telugu
(Professional
working proficiency) Kannada
(Professional
working proficiency) Tamil
(Elementary
proficiency)
Hindi
(Limited working proficiency
Interests
Photography, Gaming, Sports &
Social Media.
ü
To exceed the expectations
of the organization and achieve customer satisfaction
ü
To contribute my customer
service skills in solving complex customer problems
Accomplishments
v Customer Assistance
Worked with company systems such as Live Support and
diligently completed all assigned tasks, working overtime as needed.
v Customer Service
Researched, calmed and rapidly resolved client
conflicts to prevent loss of key accounts.
v Computed Data Reports
Provided required weekly, monthly and quarterly
reports listing sales figures and client track records.
v Market Research
Interviewed clients via market research surveys to
identify product issues and customer needs.
v Customer Interface
Greeted customers upon entrance and handled all cash
and credit transactions.
Assisted customers over the phone regarding store
operations, product, promotions and orders.
v Database Maintenance
Assisted in the managing of the company database and
verified, edited and modified members’ information.
Personal Details:
Father’s
Name : D Reddy
Date
of Birth : 09 September 1997
Sex : Female
Nationality : Indian
Marital
Status : Single
obbies : Listening to music, reading books and
interacting with people.
Declaration:
I hereby declare that the
information furnished above is true to the best of my knowledge.
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