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PERSONAL DATA
ANALYTICAL/TECHNICAL SKILLS
SUMMARY
PROFESSIONAL EXPERIENCE
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SARAH BLISS
309 Corporate Ridge Rd, #216 ~
Birmingham, AL 35001
Cell:
(404) 333-9876 ~ sarahbliss@gmail.com
Software
Quality Analyst/Software trainer/technical support
Seasoned and
analytical Software Professional with extensive expertise in the design,
development, and deployment of software testing and quality assurance best
practices with expertise across all software life cycle development phases, as
well as technical support (tier 1 – 3), and extensive technical training
experience. Project oriented with the
ability to analyze requirements, develop accurate schedules, resolve critical
path issues, and deliver results consistently on time and within budget. An
excellent communicator and problem solver capable of interacting at all
internal and client levels. Solid background in helpdesk operations with
experience in system administration, software and hardware issue resolution,
customer training, customized software and website development, and database
support.
PERSONAL DATA
Citizenship: United States Security Clearance: None
Profile:
http://www.linkedin.com/in/shearebliss
ANALYTICAL/TECHNICAL SKILLS
SUMMARY
Process
& Analytical:
Overall QA Architecture, Software Development Life Cycle (SDLC)
Management, Object Oriented Programming (OOP), Software Testing Life Cycle
(STLC), Quality Assurance Requirements & Scope Analysis, Test Case Design,
Functional, White & Black Box Test Methodologies, Software Testing (Smoke,
Regression, Unit, User Acceptance, Integration, Load/Stress, Acceptance), Agile
Development, Rational Unified Process (RUP), Use Case Analysis, Release &
Change Control, System Administration
Operating
Systems:
Microsoft - Windows (200x, XP), UNIX (AIX, Solaris,
FreeBSD), Linux
Programming:
JavaScript, SQL/SQL*Plus, Visual Basic, T-SQL, PL/SQL, XML,
L,
DHTML, Shell Scripting
Software,
Servers, Tools & Protocols:
Testing Tools: IBM Rational Suite, HP Quality Center Suite, Microsoft TFS Test
Manager, Microsoft Visual Studio, Microsoft .NET Test Framework, Bugzilla,
TestTrack, FootPrints, Astra QTP; Databases:
Oracle MySQL, SQL Server, Postgres, Progress; Web Servers: MS Internet Information Server (IIS), Apache
Tomcat; Other: Microsoft -
Office Suite, Access, Project, Visio; Apache ANT, Crystal Reports, Squirrel SQL
Client; Network Protocols:
TCP/IP, DHCP, DNS, FTP
PROFESSIONAL EXPERIENCE
EBSCO Industries,
Birmingham, Alabama
Software Quality
Engineer 2/2010
– Current
·
Member of team responsible for for
development and oversight of enterprise test architecture strategies and
functions ensuring highest quality delivery of enterprise system and
determination and assessment of test environment strategy requirements.
·
Analyzed, tested, and documented software
working with designers, developers, and third parties to map use/test cases
with business requirements for three print industry integrated products.
·
Performed front/back end manual testing to
include data verification using SQL tools to extract and validate data and data
mappings; identified and rectified defects.
SOFTWARE CONTRACTOR,
Multiple Locations
Software Quality
Analyst, Regions Bank (PointClear Solutions) 9/2008
– Current
· Performed
testing, defect analysis and reporting for Mobile Web banking application.
· Tracked
and retested defects; documented and reported test results and metrics.
· SARAH BLISS PAGE
TWO
PROFESSIONAL
EXPERIENCE
(Continued)
Software Test
Engineer, Honeywell (Manpower) Golden Valley, Minnesota 4/2008-6/2008
· De-constructed
workflow bubble charts to develop requirements list, traceability matrix and
test strategies, to include test cases and plans, for embedded software test
project.
· Performed
manual testing and defect management; tracked, retested and documented results.
EFI, Eagan, Minnesota
Software Quality Engineer 3/2005-2/2008
· Member of
team responsible for for development and oversight of enterprise test
architecture strategies and functions ensuring highest quality delivery of
enterprise system and determination and assessment of test environment strategy
requirements.
· Analyzed,
tested, and documented software working with designers, developers, and third
parties to map use/test cases with business requirements for three print
industry integrated products.
· Performed
front/back end manual testing to include data verification using SQL tools to
extract and validate data and data mappings; identified and rectified
defects. Encompassed unit, regression,
integration, and performance testing for integrated products, middleware,
client/server applications, stored data and database conversions.
· Maintained
test lab computer systems to include responsibility for updates and software
patches; selected and procured defect management and tracking software for test
use.
· Created
and documented processes for use in Agile development environment to ensure
alignment of test boundaries and defect tracking with business requirements and
increase life cycle effectiveness.
SOFTWARE CONTRACTOR,
Multiple Locations
Software Quality
Analyst, QSI Inc. (Dexma), Edina, Minnesota 1/2005-3/2005
· Created
test plans, test cases, test data worksheets to comply with detailed software
design; performed manual testing and defect management; validated and
documented test results.
· Mapped
requirements to actual test cases and test case steps using Mercury Test
Director.
Software Quality
Analyst, State of Minnesota DHS, (Albion), St Paul, Minnesota 7/2004-1/2005
· Created
test plans, test cases, test data worksheets t comply with detailed software
design
· Performed
manual testing validated and documented results.
· Performed
defect management, requirements mapping and automated test scripts using
Rational tools
Software Quality
Analyst, Kelly Services, (CDI), Troy, Michigan 7/2003-7/2004
· Created
test plans, test cases, test data worksheets t comply with application and
interface scripts; performed testing to include database conversion readiness;
resolved defects and documented results.
INTELLITOUCH, Grand
Rapids, Michigan
Quality Assurance
Lead 7/2002-6/2003
· Responsible
for development and oversight of test strategies, requirements assessment and
over all QA architecture for product
· Performed
functional, unit, regression, system integration, performance testing, and
defect resolution across data warehousing, archiving, and Software Process
Improvement (SPI) applications.
· Ensured
post database conversion production readiness for applications, scripts, and
patches.
· Created
automated test scripts using Astra Quick Test Pro
INTERVOICE-BRITE,
Wichita, Kansas
System Integration
Test Engineer 7/2001-1/2002
· Member of
team responsible for for development and oversight of enterprise test
architecture strategies and functions as well as assessment and maintenance of
test environment strategy requirements.
· Designed,
developed, and executed test plans, processes, and scripts for use in database,
software application, and call processing switch environments.
SARAH BLISS PAGE
THREE
PROFESSIONAL
EXPERIENCE
(Continued)
INTERVOICE-BRITE,
Wichita, Kansas (continued)
System Integration
Test Engineer 7/2001-1/2002
· Member of
team responsible for for development and oversight of enterprise test
architecture strategies and functions as well as assessment and maintenance of
test environment strategy requirements.
· Designed,
developed, and executed test plans, processes, and scripts for use in database,
software application, and call processing switch environments.
Product Verification
and Deployment Engineer 3/1998-7/2001
· Analyzed
and resolved data warehousing, archiving, and SPI issues in support of
BriteConnect IVR systems to include back end data testing and analysis.
· Utilized
database tools and applications for reporting processes to include creation of
an interactive intranet for access to status and deliverables. Developed UNIX shell scripts for archiving
and reporting and custom SQL report code for ad hoc reporting
Technical Support
Engineer 3/1997-3/1998
· Performed
helpdesk support for BriteConnect IVR system to international customer base to
include data test and analysis and backend verification of the Ingres RDBMS.
· Updated
voice files/patches; developed custom scripts; provided customer
training/documentation.
KOCH INDUSTRIES
INTERNATIONAL, Wichita, Kansas
End User Support
Specialist 3/1996-3/1997
· Provided
Microsoft software and hardware customer issue analysis/resolution and
training.
· Developed
a database for use in new technical and customer support staff training;
designed customer support/helpdesk intranet.
HIGH TOUCH INC.,
Wichita, Kansas
Technical Support
Specialist 5/1995-3/1996
· Supported
user file systems, databases, hardware, and rent-to own software application
within Xenix environment to include installation preparation and set-up.
QA Test and Technical
Support Engineer 3/1994-5/1995
· Performed
QA testing and developed documentation to include training curriculum/help
files/user guide; trained clients in system administration.
· Participated
in development of a report writer for a software product to include generic
report templates for use by schools in meeting State reporting requirements.
FARM CREDIT BANK OF WICHITA, Wichita
Kansas
Information Center
Analyst 10/1987-3/1994
· Collaborated
with software development team to perform testing and develop training manuals
and curriculum for in-house proprietary Loan Accounting and General Ledger
applications.
· Provided
in-house and onsite training to internal and external clients for inhouse Loan
Accounting, General Ledger applications as well as Microsoft Office
applications and Digital's Datatrieve.
EDUCATION/TRAINING
WICHITA
STATE UNIVERSITY, Wichita, Kansas
Bachelor
of Arts, Secondary Education (Cum Laude), 1987
Texas
State Teacher Certification: Social
Studies, English Language Arts/Reading 2010
HOUSTON
COMMUNITY COLLEGE Accelerated Teacher Program 2010
Kansas
State Teacher Certification – Social Studies, English Language Arts/Reading,
History
PROFESSIONAL
DEVELOPMENT (Coursework):
Oracle: Intro to SQL
& SQL Plus, Intro PL/SQL Functions (Subqueries, Reports & DML, Data
Retrieval, Database Access Control & Integrity, Database Objects)ANSI C
Programming, Quality Assurance Run Introduction, Rational Robot
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