Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Download Resume Format
309 St. James Place, Apt. 1002
Nashua, New Hampshire 03001
(603) 930-9876
| chloe@yahoo.com
Business Analyst,
experienced in working in fast-paced demanding environments, with strong
organizational, analytical, and time management skills. Detail-oriented and
resourceful in completing projects. Known for ability to teach, train, and
motivate with a 'team player' attitude.
Equally effective as a self-motivated
individual contributor and as an active member of a decision-making team.
Volunteered for and participated in process improvement groups and implemented
new processes to reduce cost and improve overall performance. Areas of
expertise include:
• Productivity and Efficiency Improvement
|
• Project Management
|
• Reporting and Communications
|
• Process Integration
|
• Process and Yield Enhancement
|
• Leadership
|
• Creative and Resourceful Problem Solving
|
• Staff Mentoring and Training
|
Experience
ADP, Salem, N.H
Client Service
Representative, Salem, NH (2010 - 2011)
Receive
and resolve incoming client calls regarding 401k administration including Non
Discrimination testing,5500 testing, payroll issue’s, how to make plan changes
process and timing. Investigate, research, analyze and resolve simple to highly
complex issues -Educate clients on products and how to utilize our systems.
AIDAN JAMES SALON, Amherst, NH
Guest
Services/ Assistant Stylist (2009-2010)
Greet guests
promptly and cordially; answer phones; schedule appointments and coordinate
scheduling conflicts; send out reminder notice to clients; ensure the salon is
clean and neat; Assist other artists & with events; Prepare clients for
service including wash & blow out clients hair
FIDELITY
INVESTMENTS, Merrimack, NH 1998–2009
Client
Service Analyst (2008–2009)
Communicated with internal business partners, client-initiated and call
center research requests, reported trends, identified gaps in plans and
service. Resolved system issues and
non-system issues related to data, requirements clarification, or inaccurate processing. Assessed business risks associated with issue
resolution and advised appropriate management.
·
Researched and analyzed complex issues, identified
all root causes, conducted impact analysis and took steps to remediate current
and future customer and client impact.
·
Documented clear and concise business requirements,
conducted User Acceptance Testing of system fixes to implement and ensure
timely completion of projects.
·
Conducted and coordinated data clean-up following
production installation of system fixes.
·
Communicated with client sponsors in the course of
researching and resolving client-facing issues.
·
Streamlined processes and improved daily operations
by partnering effectively with other business groups to develop processes that
contributed to yield increases.
·
Reviewed and analyzed program documents, tested and
evaluated master plans.
·
Participated in process improvement initiatives and
other Six Sigma projects that resulted in higher performance.
·
Analyzed SCF (Single Client Feeds), carrier feeds and
integrated files in finding root cause, offer a solution then implement and/or
document/create procedure.
Operational Delivery
Leader (2006–2008)
Liaison between clients & internal programmers: Assisted clients
with writing system specifications resolved any system or data integrity
issues. Coordinated projects and
schedules by prioritizing assignments according to tasks involved, expertise
and availability.
·
Led day-to-day Operations Team by providing
operational direction to team members.
·
Updated all plan sponsored documentation and other
requirements based on client direction and business needs as appropriate.
·
Supported operational projects, remediation work
plans, and other initiatives as assigned.
·
Consulted on issues where existing documentation or
procedures did not exist.
·
Negotiated with plan sponsors in making process
improvements to existing programs.
Senior Lead Benefit
Specialist (2001–2006)
Supported and managed the transition of clients from recent
implementation into the system to ongoing services. Raised and resolved key
issues by applying experience and system information guidelines to identify
redundancies and inconsistencies in data processing.
·
Managed client and Fidelity issues proactively by
identifying areas for improvement.
·
Built and strengthened business relationships
between Fidelity and client(s).
·
Provided solutions to customers and clients when
handling exception cases.
·
Authored and submitted reports based on analytical
findings and prepared and conducted briefings, ensuring documentation of all
activities according to organizational and standard procedures specifications.
·
Managed and directed vendor and internal business
partner actions and monitored compliance with contractual agreements to ensure
high levels of customer satisfaction.
·
Applied knowledge to specific situations and
provided consultative solutions for systems and changes to daily work flow.
·
Acted as a subject matter expert on Health and
Welfare processes and client plan design and recordkeeping requirements.
NEW
HAMPSHIRE COLLEGE
Completed coursework in Communications
NEW
HAMPSHIRE TECHNICAL COMMUNITY COLLEGE
Completed coursework in Paralegal
CONTINENTAL ACADAMIE OF HAIR DESIGN
Cosmetology
Professional Development
·
Team Development
·
Risk & Compliance
·
Project time management
|
·
Managing conflict
·
Six Sigma (yellow belt)
·
Goldwell Succession Class for
color 1,2 & 3
|
·
Problem solving
·
Certified in health care
plans
|
Computer Skills
-
Oracle applications
-
MS Access
-
RUN Payroll
|
-
MS Word
-
MS Outlook
-
WebDirect Payroll
|
-
MS Excel
-
Lotus
-
Autopay Payroll
-
EasyPay
|
-
Excel Visual Basic for
Applications (VBA)
|
Download Resume Format
0 comments:
Post a Comment