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Sample Template Example of Beautiful Curriculum Vitae / Resume / CV Format with Career Objective for B.Sc. in IT Engineering with Fresher Student Experienced in Word / Doc / Pdf Free Download

CURRICULUM VITAE

SUNITA MUTUKU

P.O BOX-27785-00100.

NAIROBI.

CELL PHONE NUMBER: 09876543210.

EMAIL:sunita@gmail.com.

PERSONAL DETAILS

Gender:Female 

ID Number24038096

Marital Status:Married

Date of Birth:1987.

CAREER OBJECTIVE.

To be fully accomplished Leader and resourceful personnel in Service Industry where strong interpersonal, talent and organizational skills are an added advantage.

MAJOR ACCOMPLISHMENTS.

·        Brought high effectiveness to all the institutions I have worked with in handling and performing all the assigned duties especially service trainings, customer handling and technical expertise.

·        Successfully coordinated establishment of the first Samsung Engineering Academy and electronics training Centre in Kenya.

·        Successfully set up parts warehouse for Samsung spare parts, implemented workflow manual and trained staff that are currently running the facility.

·        Established several customer service outlets in East and Central Africa, trained personnel to a level of self-reliance who are currently running the facilities .ei.Uganda, DRC, Tanzania etc.

SKILLS AND COMPETANCIES.

·        Broad knowledge and understanding of various service policies and laws across East Africa on customer service, service center’s trainings and operation, waste management and disposal resulting from electronics repairs.

·        Participated in Samsung Global Mobility for one year at the Head Quarters in South Korea on Service Management and policies thereby acquiring service expertise knowledge on service operations.

·        Strong interpersonal, analytical, organizational and communication (verbal and written) skills.

·        Ability to handle multiple priorities, exercise independent judgment, maintain confidentiality and work effectively to support various levels of management.

·        Advanced computer skills

·        Strong personal accountability

·        Attention to detail

·        Ability to meet deadlines

·        Strong conflict solving skills

WORK EXPERIENCE

November, 2009 ~ 2016 :SAMSUNG ELECTRONICS EAST AFRICA LIMITED.

[I have worked in three departments within Samsung customer service having started as technical support]

Previous Position: Team Leader, Field & Contact Centre: - Customer Service Division.

Responsibilities.

·        Contract management, vendor screening and evaluation and appointment as service Centre.

·        Service strategy and planning for every country within East Africa region.

·        Organizing and executing  Service training for new service centers in East Africa region

·        Planning, coordinating and executing biannual and annual Service Partners conference.

·        Enforcing Samsung Service processes and policies within all service centers such as Service tracking, safety stock keeping and repair guidelines.

·        Setting up of new Service center’s based on market requirements.

·        Formulating standard service policy based on service request(Pending management, parts delay, SNA cases, OBF among others)

·        Organizing service marketing activities such as SCSI campaign, new service Centre launch and designing service PO’s for effectiveness communication in the market.

·        Training new and regional service representatives in neighboring countries on Samsung service processes and policies.

·        Training service centers on Samsung standard service processes and policies, support on customer handling and issues escalations.

·        Management of replaced items and used spare parts, scrapping and disposal of the E-waste according to environmental regulations.

Previous Department, Roles and Responsibilities.

Parts Operations.[Jan.2014 ~ Aug. 2014]

Position: Team Leader.

Key Accomplishment: Set up new warehouse, documented the work flow process, trained the facility staff and successfully handed over parts docket to the trainedpersonnel.

Responsibilities.

·        Parts forecasting, ensuring the warehouse stocked sufficient spare parts to meet the demands of all service centers in Kenya.

·        Training new staff on the process of work flow in the warehouse.[Good receiving, Goods Issue, Standard packaging, Discrepancy reporting among others]

·        Inventory management, cyclecount, Location master setting and parts adjustments.

·        Account Receivable and Accounts Payable management to ensure warehouse cash flow is maintained to avoid credit block from Vendor.

·        Coordination of parts clearing, process and lead time analysis to ensure parts are delivered within shortest time possible after purchase order.

·        Onsite training for service centers on parts ordering, inventory management and forecasting.

·        Stock evaluation, analysis and disposal of absolute parts which have not moved for over certain period of time [1 year plus]

·        Assisting service centers in setting up their in house store and naming locations for easy access of spare parts.

Technical Team. [Nov.2009 ~ Dec. 2012]

Position: Technical Support Technician_HHP.

·        To offer technical support on service centers within SEEA region.

·        Training Service centers’ technicians on new models and software applications.

·        Training service centers on Samsung service process especially on warranty terms and conditions and how to check warranty terms.

·        Helping marketing team during sales exhibitions by offering technical support to customers.eg.software upgrade, device setting, user training.

·        Management and reporting of quality issues to HQ research and development team, coordination on symptoms produce and feedback to the management/Service centers.

·        Planning and execution of service campaign in the neighboring countries eg.Uganda, Tanzania, Rwanda, Burundi.

·        Execution of Samsung standard branding in all service centers repairing Samsung products.

·        Coordination and execution of invitational and onsite training.

·        Management regional technician’s information in Samsung Technical E-learning System.

·        Doing filed test reports (FTR) for new products in coordination with operator engineers.

SEPT 2007 ~ TO Oct. 2009: CELLUCOM MOBILITY SOLUTION (K) LTD.

 (NOKIA LEVEL 3 SERVICE CENTRE).

DESIGNATION: Level 3 senior technician.

DUTIES:

• Diagnosing and repair of Nokia phones and accessories.

• Verifying warranty status of the Nokia phones and accessories.

• Repairing all Nokia mobile phones hardware and software failures.

• Advising the management on technical related matters, quality issues.

• Offering technical support to customer care department.

• Doing warranty claims to Nokia Corp in Kenya.

• Updating daily and monthly report of the technical department.

• Downloading latest software and bulleting for Nokia products.

• In charge of company technical internship training program.

JUNE 2006 – July 2007: EXCEL MOBILES LIMITED.

 (BENQ-SIEMENS SERVICE CENTRE)

POSITION: Technician.

DUTIES:

·        Receiving and troubleshooting all mobile phones in the workshop

·        Maintaining FLASHCOM CDMA handsets hardware and software failures.

·        Offer technical support to sales department through mobile dealers.

·        Updating reports and exporting to techno care (DUBAI).

·        Advising the management on technical issues and warranty claims.

·        Downloading of latest software immediately after release.

·        Offering basic technical training for customer care in the front office.

·        Ensuring all jobs are booked in the system and repair is done of first in first out basis.

·        Management of pendingjobs, ordering of spare parts and communication to customers.

PROFESIONAL ON JOB TRAININGS.

JAN 2013 ~ DEC 2013.

·        Joined Samsung Global Mobility Academy in Customer Service, South Korea.

·        Trained of Samsung Global Service Processes and Policies

·        Trained Service planning and management.

·        Trained on parts operations, forecasting and systems usage.

JAN 2008 ~ May 2008.

·        Attended Nokia Online Course of technical and repair competency.[Awarded Certificates]

·        Participated during onsite Nokia trainings on several occasions [Gained technical expertise]

JUNE 2006 – DEC. 2006 .BENQ-SIEMENS TRAINING TEAM.

·        Trained in mobile phones software and hardware maintenance.

·        Awarded maintenance Competency Certificate.

PROFFESIONAL QUALIFICATIONS.

May 2015 ~ 2017: - UNITED STATES INTERNATIONAL UNIVERSITY-AFRICA.

§  BACHELOR OF SCIENCE IN INTERNATIONAL BUSINESS ADMINNSTRATION

§  Double Concentration in Entrepreneurship and Marketing.

JAN 2006 ~ Dec 2007: - NAIROBI INSTITUTE OF BUSINESS STUDIES.

§   DIPLOMA IN INTERNATIONAL BUSINESS ADMINSTRATION

RELEVANT COURSES.

·        Business communication.

·        Micro and Macro Economics.

·        Organizational behavior.

·        Managing accounting.

·        Business law.

·        Marketing.

JAN 2004~ DEC 2004: MIRACLE COMPUTER GARAGE.

§  ADVANCED DIPLOMA IN ELECTRONICS.

Relevant courses:

·        Principals of basis electronics.

·        Digital electronics

·        Mobile Phones Maintenance

·        Industrial electronics

·        Control system

EDUCATIONAL BACKGROUND.

2000-2003:           TALA BOY’S HIGH SCHOOL

Certificate: Kenya Certificate of Secondary Education.

1990-1999:            IIANI PRIMARY SCHOOL

Certificate: Kenya Certificate of Primary Education. (KCSE)      

EXTRA-CURRICULAR ACTIVITIES.

2003 – 2005: KATANGI CATHOLIC CHURCH

§  Served as a youth Chairman

§  Choir member

§  Sunday school teacher

2000– 2003:TALA HIGH SCHOOL

§  Chairman of Environmental Club

§  Secretary General of Young Christians Society.

§  School prefect

1998– 1999; IIANI PRIMARY SCHOOL

§  I was involved in student’s leadership as the head prefect in my final year.

HOBBIES.

§  Reading educative and motivational literature

§  Travelling and socializing

§  Listening to educative podcasts

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