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Designer Project Manager Curriculum Vitae Format in Word Free Download

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Madeline Healy
309 Luhmann Circle, Garnet Valley, PA  19001
Home:  610-485-1230 Mobile:  610-308-0321 madeline@yahoo.com
Qualifications
Innovative, highly motivated, hands-on Information Technology professional with business-focused communications, project management, operations, training development/delivery and technical expertise.  Proven ability to collaborate, listen to customers and deliver high-quality, mission-critical processes and systems.
Professsional Experience
JPMorgan Chase           (New York, NY)                         June 2005-present
       Vice President - HR Intranet   (Christiana, DE)   
·        Manage over 2,000 annual changes to HR intranet/internet as a major communication vehicle to 200K employees worldwide. 
·        Manage data migration to SharePoint, daily operational changes, quality control processes and Web metrics with global stakeholders.
·        Document business cases/charters/user requirements/mock-ups/use cases in implementing client-focused intranet projects.
·        Develop training materials and train 250 global stakeholders in intranet change and use processes.
Chase Card Services     (Wilmington, DE)                                   Manager - Project, Operations and Training
·        Developed and implemented training solutions/intranet changes in Card Services data warehouse environment
·        Managed staff of 5 in a technical call center/help desk environment with primary questions on SAS, SQL, servers and access control.
Deloitte Consulting      (Chadds Ford, PA)                              
Project Manager
·        Led full life cycle Enterprise Resource Planning (SAP) and customer relationship management (CRM) systems implementation projects for financial services and health care companies
·        Collaborated on statements of work for new business development.
·        Performed training and wrote technical documentation for end users
DuPont Company      (Wilmington, DE)            
·        Managed Enterprise Resource Planning (ERP), customer relationship management (CRM) and sales reporting projects.
·        Global Disaster Recovery Manager responsible for data center redundancy and outsourcing relationships
·        Led compliance and auditing process for Business Continuity Planning
University of Delaware/Temple University/Peirce College
·        Designed, documented and delivered information technology (IT), management information systems (MIS) and business classes to undergraduates, graduate students and adult learners.
Education
University of Delaware                                                Newark, DE                 Master of Business Administration (Finance)
University of Pennsylvania                                    Philadelphia, PA Master of Science (Organizational Development)
State University of New York at Buffalo                         Buffalo, NY  Bachelor of Arts (Computer Science and Statistics)
Skills
Professional/Business:
Project management, SDLC, Six Sigma quality control principles, Internet/Intranet development, training material design and development , training delivery, consulting skills, presentation skills, negotiation skills, communication skills, statistical methods and analysis, call center experience, experimental techniques, Spanish (limited)
Computer/Application:
SharePoint, Vignette CMS, HTML, Javascript, eWebEditPro, SPSS, R, SAS, SQL/RDBMS, Livelink, Microsoft Live Meeting (Placeware), Microsoft Frontpage, Adobe Acrobat, InfoPoll (survey), ConfirmIT (survey), Microsoft Office, Microsoft Project, Visio, SAP Production Planning, Visio, SiteCatalyst, social media applications, working knowledge of Unix, Wintel and/or Mainframe processing, working knowledge of data networking and/or voice telecommunications.
Product Knowledge:
Business process re-engineering, supply chain management, financial instruments - equities, bonds, treasuries, derivatives

References available upon request



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