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Madeline Healy
309 Luhmann Circle, Garnet
Valley, PA 19001
Home: 610-485-1230 Mobile: 610-308-0321 madeline@yahoo.com
Qualifications
Innovative,
highly motivated, hands-on Information Technology professional with business-focused
communications, project management, operations, training development/delivery and
technical expertise. Proven
ability to collaborate, listen to customers and deliver high-quality,
mission-critical processes and systems.
Professsional Experience
JPMorgan Chase (New
York, NY) June 2005-present
Vice President - HR Intranet (Christiana, DE)
·
Manage
over 2,000 annual changes to HR intranet/internet as a major communication
vehicle to 200K employees worldwide.
·
Manage
data migration to SharePoint, daily operational changes, quality control processes
and Web metrics with global stakeholders.
·
Document
business cases/charters/user requirements/mock-ups/use cases in implementing
client-focused intranet projects.
·
Develop
training materials and train 250 global stakeholders in intranet change and use
processes.
Chase Card Services (Wilmington,
DE)
Manager - Project, Operations and Training
·
Developed
and implemented training solutions/intranet changes in Card Services data
warehouse environment
·
Managed
staff of 5 in a technical call center/help desk environment with primary
questions on SAS, SQL, servers and access control.
Deloitte Consulting (Chadds
Ford, PA)
Project Manager
·
Led full life cycle Enterprise Resource Planning (SAP)
and customer relationship management (CRM) systems implementation projects for
financial services and health care companies
·
Collaborated on statements of work for new business
development.
·
Performed training and wrote technical documentation
for end users
DuPont Company (Wilmington, DE)
·
Managed Enterprise Resource Planning (ERP), customer
relationship management (CRM) and sales reporting projects.
·
Global Disaster Recovery Manager responsible for
data center redundancy and outsourcing relationships
·
Led compliance and auditing process for Business
Continuity Planning
University of Delaware/Temple
University/Peirce College
·
Designed, documented and delivered information
technology (IT), management information systems (MIS) and business classes to
undergraduates, graduate students and adult learners.
Education
University of Delaware Newark, DE Master of Business Administration
(Finance)
University of Pennsylvania
Philadelphia, PA Master of Science (Organizational Development)
State University of New York at Buffalo Buffalo, NY Bachelor of Arts (Computer Science and
Statistics)
Skills
Professional/Business:
Project management, SDLC, Six
Sigma quality control principles, Internet/Intranet development, training material
design and development , training delivery, consulting skills, presentation
skills, negotiation skills, communication skills, statistical methods and
analysis, call center experience, experimental techniques, Spanish (limited)
|
Computer/Application:
SharePoint, Vignette CMS, HTML,
Javascript, eWebEditPro, SPSS, R, SAS, SQL/RDBMS, Livelink, Microsoft Live Meeting
(Placeware), Microsoft Frontpage, Adobe Acrobat, InfoPoll (survey), ConfirmIT
(survey), Microsoft Office, Microsoft Project, Visio, SAP Production Planning,
Visio, SiteCatalyst, social media applications, working knowledge of Unix,
Wintel and/or Mainframe processing, working knowledge of data networking
and/or voice telecommunications.
|
Product Knowledge:
Business process
re-engineering, supply chain management, financial instruments - equities, bonds,
treasuries, derivatives
References available upon
request
|

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